Courtesy Chevrolet - Service Center

POOR service went in for front hub repair. Was told I would be contacted, with what was wrong by 9am, I FINALLY had to call them 6 hours later, to find my car was went in for front hub repair. Was told I would be contacted, with what was wrong by 9am, I FINALLY had to call them 6 hours later, to find my car was not looked at yet. I left it the night before. The next day I picked up my car and I had no brake lights. Was told to bring it back in, "We'll look at it right away" Well. 6 hours later, I had to track someone down to find my car. Then I am told "it will ONLY be $600" and "We took the dashboard off" I gave no approval for the work!!! When I asked to get my car back, was told that they could not, it did not have brake lights, it would not be safe. I finally complained and they agreed they would release it for only $200, oh, joy!! it would only take an hour........ 1.5 hours later, I had to go out and check on my car, YES, it is done!!!! but it took another 45 min for them to find my car!!!! OH YEAH, it was the Thur\Fri before Labor Day. I then contacted, John Dunlap, who pawned me off on Allen Parker. Allen PROMISED to get back with Tuesday after the holiday. Seems Allen is still on Holiday, because I have yet to be contacted. Courtesy Chevrolet, cares nothing about customers, and is an embarrassment to the trade. More

Tim Jackson is THE MAN! Whenever we have our car serviced by Tim Jackson, I always go home knowing Tim has taken care of our vehicle. He is a busy man, but gives a big smile, Whenever we have our car serviced by Tim Jackson, I always go home knowing Tim has taken care of our vehicle. He is a busy man, but gives a big smile, listens and gets the job done above and beyond what we ask for in service. Please thank him for us and make sure his bosses and the owner of Courtesy Chevrolet, sees this review. Tim is honorable and takes Courtesy to the highest level!!!! If you had 10 more men like Tim your place would be #1 in service in the US! More

Best Service Tim Jackson has always gone out of his way to help me with all my GM needs. His service is great! Thank you Tim for all your help! Tim Jackson has always gone out of his way to help me with all my GM needs. His service is great! Thank you Tim for all your help! More

Service Advisor very courteous and professional I'm glad that we can count with people that are very professional when it comes to their jobs. It is always a very pleasant experience. I'm glad that we can count with people that are very professional when it comes to their jobs. It is always a very pleasant experience. More

Tim Jackson is the MAN! Typically, I do not look forward to taking my vehicle to get serviced. I generally find the whole experience lengthy, inconvenient and I generally dr Typically, I do not look forward to taking my vehicle to get serviced. I generally find the whole experience lengthy, inconvenient and I generally drive away never fully understanding all the services I just paid for. However, this was my first time going to Courtesy Chevrolet's service center. I was referred to Tim Jackson (by another happy customer)...I completely understand why. Without hesitation, I would pass that same recommendation on to anyone. When you go to Courtesy Chevrolet's service center ask for Tim Jackson. Simply put, he is the man. He makes the whole process painless. You will walk away understanding the services your vehicle received and you will be happy with the result and the outstanding overall experience. More

Excellent customer services. Tim was very helpful and friendly. We enjoy the quality of work and the overall experience. We highly recommend Courtesy Chevrolet customer services. Tim was very helpful and friendly. We enjoy the quality of work and the overall experience. We highly recommend Courtesy Chevrolet to other. More

Great service Tim Jackson does a great job of getting the job done. He is always friendly and courteous, returns calls immediately, and is very knowledgable about Tim Jackson does a great job of getting the job done. He is always friendly and courteous, returns calls immediately, and is very knowledgable about my vehicle. I have never felt like I was being taken advantage of and feel like Tim does his best to keep the cost down. He gets my vehicle in and out ASAP and is always very gracious. Our family has other makes of vehicles so I can compare service advisers and departments. Courtesy Chevrolet and Tim Jackson are definitely the best. More

Courtesy is courtesy! Courtesy Chevrolet exemplifies service, friendliness, and professional demeanor every step of the way and every person you meet. From the minute you d Courtesy Chevrolet exemplifies service, friendliness, and professional demeanor every step of the way and every person you meet. From the minute you drive onto the lot, until you drive off, they treat you as though you are the only person they are helping. I drive 90 miles just to have my car serviced at Courtesy. Thank you! More

After 12 years as a customer I"ll be moving on I've been a Courtesy Chevrolet Service Department customer for over 12 years. I've had two Silverado trucks serviced there. My last two visits left me I've been a Courtesy Chevrolet Service Department customer for over 12 years. I've had two Silverado trucks serviced there. My last two visits left me feeling like a number not a valued, long term customer.The service tech never gave his name, I had to ask for his card finally on the second visit. He was not interested in hearing how or what happened to prompt me to bring in my truck. He saw it was leaking coolant. That was all he needed. Got me a shuttle and shipped me out. I spent literally 2 minutes with the guy on the last two visits. I enjoy long term relationships when it comes to my vehicles. It gives me a sense of confidence when work is being done. After 12 years, I'll be looking for another dealership. The only explanation I can think of is they must be under new ownership. I can't speak for their sales team. The service team is not even on par with a Firestone. I contacted them on their website to let them know about my experience and give them the benefit of the doubt. They have my info. I've not heard back from anyone beyond an automated response trying to get me into a new car. It was not like this in the past. I will not be returning. More

Quick and simple Nice, fast and quick service. A simple oil change, free wifi in waiting room and free drink. Curt did a good job explaining what was needed to be done Nice, fast and quick service. A simple oil change, free wifi in waiting room and free drink. Curt did a good job explaining what was needed to be done and advised on a separate issue I asked him about later. Good dude. More