Courtesy Chevrolet - Service Center

above and beyond customer service. I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and Eric( in service,) because of past experiences with other dealerships. I am not married, so I do not have a man around to take care of my car needs for me. I know that any questions or concerns I have regarding my car will be addressed with great quality and in a prompt manner. Ask for Jack Walker or Eric in service they will treat you like family! More

Incredibly professional, great service at Courtesy My service representative, Doug Smith...was a new representative to me personally, but recommended by Jack Walker, the service manager. Doug was poli My service representative, Doug Smith...was a new representative to me personally, but recommended by Jack Walker, the service manager. Doug was polite, attentive and genuinely wanting to make certain the overall experience exceeded expectations. Doug made a deliberate effort to keep me informed as to progress, while providing a timeline in order not to compromise my schedule. I believe you have a real "winner" with Doug as a sales representative as he presents a very positive face on service for Courtesy Chevrolet. I will recommend him to others as I was that impressed...great job!! John Irwin More

Service Appt. I went in to the dealership for routine a oil change. I did not have an appointment, but got right in with Doug Smith. It was quick and a great expe I went in to the dealership for routine a oil change. I did not have an appointment, but got right in with Doug Smith. It was quick and a great experience. More

Quick service Very helpful and kind. Replaced the battery and rotated tires and air filters. He worked my husband.in a timely manner., Doug was very helpful and ki Very helpful and kind. Replaced the battery and rotated tires and air filters. He worked my husband.in a timely manner., Doug was very helpful and kind. Getting the job done. More

Quick, excellent service Tim Jackson saved us again. We desperately needed an oil change but could only schedule last minute for a short timeframe. He worked us in and got us Tim Jackson saved us again. We desperately needed an oil change but could only schedule last minute for a short timeframe. He worked us in and got us done even earlier than promised. He is always unfailingly professional and attentive. We will always go back! More

Treated with Courtesy and respect I brought my 98 year old aunt's 1998 Buick in for repairs, No, she doesn't drive :-) She keeps it in her garage for her family to use when they visit I brought my 98 year old aunt's 1998 Buick in for repairs, No, she doesn't drive :-) She keeps it in her garage for her family to use when they visit. Doug treated her with such warmth and friendliness. The young man who drove us on the shuttle went out of his way to make things easy for her. More

Curt is Frantastic Curt is GREAT, He works with me to fit my schedule has the job done in a timely manner. Curt is professional and knowledgeable. All staff members a Curt is GREAT, He works with me to fit my schedule has the job done in a timely manner. Curt is professional and knowledgeable. All staff members are courteous, helpful and friendly. More

Very Easy Doug let me know how long it would take and that is exactly how long it took to have my Tahoe serviced. He was very professional. Doug let me know how long it would take and that is exactly how long it took to have my Tahoe serviced. He was very professional. More

Service Report I have been a customer of Courtesy for years The service dept has always been impeccable. This is the main reason I purchase new vehicles at Coutesy I have been a customer of Courtesy for years The service dept has always been impeccable. This is the main reason I purchase new vehicles at Coutesy More

Horrible Service in Service Department I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do I scheduled a service appointment to have oil changed and for recalls on my Chevy Spark. When scheduling I asked if they had the parts in stock to do this work and was told yes. When I checked in I was informed that I was not scheduled for the recalls but was then told they could do the recall but it would take a while. I had planned to be at dealer the whole day so that was not an issue. A few hours later the service advisor comes to tell me there are two parts they need to order for the recall they didn't realize were not in stock. I thought was odd after being told parts where in when scheduling but said ok. After I left I reviewed my service invoice and they listed the two parts that had to be ordered. I decided to call the parts department at Courtesy and ask if they had them in stock since I had a feeling something was not right. Parts told me they had plenty of both parts. I can understand if service did not have enough time to do the recall work but that is not what I was told. I was blatantly lied too instead. In trying to reach my service advisor he could not be found. Eventually someone called me back saying he was a manger over this advisor and continued to try and lie about what could have happened. In that call he admitted that they had the parts in stock. I had no problem with waiting for the service or waiting to do it on another day if time was the issue but to be lied to was unwarranted. I have purchased two cars from this dealer in twelve months and would have expected a little more Courtesy and honesty. http://www.courtesychev.com/Meet-Our-Staff More