Courtesy Chevrolet

Don't bother setting an appointment with the service team I called to set an appointment to get my wife's traverse in to have a diagnostic run for a traction control light that came on, I was able to set up a I called to set an appointment to get my wife's traverse in to have a diagnostic run for a traction control light that came on, I was able to set up an appointment for 1pm with Jim. I show up a little before 1pm and Jim is out, I wait 15 minutes before I am directed to another service writer Phil. Phil takes my information and looks over the vehicle, then says it will be about 3 hours before my car can be looked at because of a large work load, I explain that this is not what was said to me earlier when I set the appointment, then Phil explains to me that there are 14 people ahead of me, and that they are running behind because of a meeting and I should have set an appointment. I then just took my keys back and told him I did set an appointment for 1pm, he just said sorry and then I left. And who has a meeting mid day at the expense of customer service? More

Awesome first experience thanks to Jim Hoehn! No one likes to visit the service department for more than an oil change but Jim's professionalism and customer service made my experience enjoyable. No one likes to visit the service department for more than an oil change but Jim's professionalism and customer service made my experience enjoyable. Jim's clear communications made it so I never wondered what the status of my car repair was. I'm an old Lou Grubb guy and Courtesy has now become my go to dealership. David More

Super Tim Jackson strikes again! I can always count on Tim to be courteous, fair and most importantly honest. I know he'll assure that I get the best service without crap for my money I can always count on Tim to be courteous, fair and most importantly honest. I know he'll assure that I get the best service without crap for my money. I have always told him what I want done and how much money I have and he helps me set up appointments based on what is really important to extend the life of my car first. I'd be lost without him. He is the perfect example representing service with a heart-felt smile and seriousness. I really look forward to working with him again because I never, ever get taken advantage of. More

PROMISED ANSWERS 8 WKS AGO BY CUSTOMER RELATIONS STILL WAIT MARYANN S HAVE BEEN TRYING TO GET A PROBLEMS RESOLVED FOR 8 WEEKS AND HAVE BEEN PROMISED ON NUMEROUS OCCASIONS IT WOULD BE SETTLED. WE ARE A COUPLE MARYANN S HAVE BEEN TRYING TO GET A PROBLEMS RESOLVED FOR 8 WEEKS AND HAVE BEEN PROMISED ON NUMEROUS OCCASIONS IT WOULD BE SETTLED. WE ARE A COUPLE IN OUR 70 S AND FEL THAT WE HAVE BEEN TAKEN ADVANTAGE OF. tHIS DELAY IS JUST A CONFIRMATION NOTHING IS BEING DONE NOR WILL BE DONE. THE MIGHTY TWO! More

Excellent Service & Great Quality! This was my first visit to the dealership and Jim Hoehn really step up and make a great difference in the service and gave me all the information that This was my first visit to the dealership and Jim Hoehn really step up and make a great difference in the service and gave me all the information that I needed and suggested the best services for my used car. I will definitely go back and recommend the services of Courtesy Chevrolet. More

First time customer for oil change I was emailing Lena Barrett from the service department because I wanted to order a replacement remote starter for my Impala. Since the part was in st I was emailing Lena Barrett from the service department because I wanted to order a replacement remote starter for my Impala. Since the part was in stock, I decided to go online and make an appointment and schedule an oil change as well as included in a message in the appointment that I was interested in buying a new remote start for my Impala. I scheduled the appointment online for 1/9 at 7am several days in advance. In fact, I received an email reminder about my appointment reminder as well. Additionally, I also received a call from Robert the day before saying my Impala was available for an exchange and they would purchase my car and offer me into a new vehicle. When I showed up at 7am on Friday my name was not on any reservation list and they didn't even have my name or address in my system. Yet, the sales department who called me the day before had my name and number because they wanted me to purchase a new car from Courtesy. This is not a good customer experience (I have screenshots of the text messages and email confirmation). My oil change was $50 and took 2 hours. The entire point of my visit was to get an oil change and get a replacement remote start. I was ready to spend $200+ because I knew ahead of time how much the replacement remote start would cost me. Seriously guys - I can't be the only customer who has scheduled an appointment online. I got a confirmation and everything. Can you do anything for me to rectify the situation? More

tim jackson helps again tim was extremely helpful when my wife got a screw in a tire. quick and reasonable price for the fix. we look forward to working together again. tim was extremely helpful when my wife got a screw in a tire. quick and reasonable price for the fix. we look forward to working together again. More

Exelent Cervice I Can really count on Doug. He has great costumer service. Doug will Always give me knowledgeable advices! Takes me in on time and trys his best to do I Can really count on Doug. He has great costumer service. Doug will Always give me knowledgeable advices! Takes me in on time and trys his best to do the job in timely manner. It is pleasure working with Doug Smith. More

Tim Jackson is great Tim Jackson was again very helpful in getting my car fixed. My blinkers weren't working and he said it would take about 1 1/2 hrs. to fix and he was Tim Jackson was again very helpful in getting my car fixed. My blinkers weren't working and he said it would take about 1 1/2 hrs. to fix and he was correct. He is always friendly and I like that he gives me a coupon for a free drink. Diane More

Tim Jackson . . makes things happen! Had an emergency with 2 tires that needed attention. Called Tim, and he got me in right away, fixed the problem and got me on my way. I know that when Had an emergency with 2 tires that needed attention. Called Tim, and he got me in right away, fixed the problem and got me on my way. I know that when I need service for my 2009 Cobalt, Tim is the only person I will ever need to call. His attention and care for his customers is awesomely wonderful!! Thanks again Tim!! More