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Courtesy Chevrolet

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.7
4,572 Reviews
We are a Family owned and operated business that takes pleasure in helping people find the cars, trucks, and suv's that meet their needs. The Courtesy Family is here to help, for your service, parts, new or used purchases. Our Internet team operates across the state of Arizona, as well as out of state. Did you know we are the ONLY CHEVROLET Dealership in AZ to offer NO DEALER ADD's on or NEW Chevys in stock? That's right! Our Dealer Ads are FREE Tint, GPS Device, Nitrogen and a FREE Exchange Policy. That is how important your business is to Courtesychev.com. Call now and put us to the test 602 279 3232 or email sales@courtesychev.com. Look us up on Facebook & Twitter to keep updated on the latest specials.
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1233 E. Camelback Road

Phoenix, AZ

85014

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Showing 4,572 reviews

December 19, 2024

Good afternoon, my name is Damon Denstone. I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your esta More

by Jakedenstone
Recommend Dealer
No
Employees Worked With
Romario Kassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Youngren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Courtesy Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize that your visit did not meet your expectations. Providing exceptional service is our top priority, and it’s clear we fell short of delivering the experience you were hoping for. After reviewing the details of your visit, we want to clarify some aspects of the interaction. Our team was following General Motors' guidelines, which require customers to choose between either the Employee Purchase Price or the Dealer Discount but not both. We understand this may have caused frustration, and we truly regret that our efforts to explain this policy left you feeling disrespected or unwelcome. We are committed to fostering a professional and respectful environment at all times. While we strive to provide clear and accurate information, it’s equally important to ensure our communication reflects empathy and understanding. Your feedback has highlighted areas where we can improve, and we will address this internally to prevent similar situations in the future. We hope you’ll reconsider giving us another opportunity to assist you in the future. If you would like to discuss this matter further, please don’t hesitate to reach out to me directly. Thank you again for your feedback, and we wish you the very best with your new vehicle. Sincerely, Jay Schmidtke General Manager Courtesy Chevrolet 480-676-3038

December 18, 2024

Courtesy has been a great place for service and their no pressure, no problem approach in selling cars is a very nice. Mateo, Donald, Cadence and Santos are a just some of their well rounded team! We’ll be More

by debandy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos Nogales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Swafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cadence
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Dec 18, 2024 -

Courtesy Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team, including Mateo, Donald, Cadence, and Santos. At Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955, we pride ourselves on providing a no-pressure environment and excellent service. We look forward to welcoming you back soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 16, 2024

On Friday night we arrived at courtesy Chevrolet picked out a vehicle and completed our foursquare. Then went to fill out paperwork to find out are sale man charged what we wanted to buy to a different tru More

by Jdandsoninc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erick Barrios
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Courtesy Chevrolet responded

Thank you for sharing your experience, and we sincerely apologize for any confusion or frustration during your late night visit to Courtesy Chevrolet. Our goal is always to provide our guests with transparent and exceptional service, and it’s clear we fell short of your expectations this time. To address the situation, we understand you were shown two vehicle options: the first priced at $65,000 with $8,500 in GM savings and rebates, and the second at $58,000 with $13,000 in savings and rebates. We also increased the value of your trade-in to accommodate your $18000 in negative equity. Unfortunately, since it was late and after normal business hours the storage lot was closed, we weren’t able to physically show you the second vehicle at that time, though the sales person did provide the vehicle details, including the MSRP. We were able to meet your target payment on the lesser priced vehicle. We’re sorry for any miscommunication regarding the vehicle selection and your expectations. Your trust is important to us, and as loyal Chevy fans, we value your business immensely. If you would like to revisit this situation or discuss further, I would be more than happy to personally assist you to ensure we address your concerns. Please feel free to reach out to me directly at 480-676-3138, so we can work toward a resolution. We truly hope to have the opportunity to regain your trust and demonstrate the level of care and integrity Courtesy Chevrolet stands for. Sincerely, Luis Becerra General Sales Manager Courtesy Chevrolet

December 14, 2024

Great customer service. Very polite. And very courtesy. .. perfect location. And on time with service. More

by laurah059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 16, 2024 -

Courtesy Chevrolet responded

Thank you for your fantastic review! We appreciate your kind words about our customer service and are glad to hear that you found our location convenient. At Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley, we strive to provide timely and polite service to all our customers. We look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 13, 2024

I Took in my car for an oil change had no problem awesome customer service More

by Ariza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rj
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Dec 13, 2024 -

Courtesy Chevrolet responded

Thank you for your feedback! We're thrilled to hear that you had a great experience with your oil change and that our customer service met your expectations. We appreciate your support and look forward to seeing you again at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 11, 2024

To Whom It May Concern: I am "VERY PLEASED WITH 'LESLIE. ADVISOR." 'VERY PROFESSIONAL AND COMPETENT ADVISOR.' "LESLIE, THANK YOU!" Al Lopez PS: "SHE IS A KEEPER!" More

by amarquezlop
Recommend Dealer
Yes
Employees Worked With
Erik Montano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seainn Hendricsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Swafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Musick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
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Dec 12, 2024 -

Courtesy Chevrolet responded

Thank you, Al, for your wonderful review! We’re thrilled to hear that you had such a positive experience with Leslie at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. She's indeed an exceptional advisor, and your kind words affirm her dedication to providing excellent service. We appreciate your support and look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 06, 2024

Awesome family atmosphere and best team all around. Made us feel welcome and friendly as well More

by siscrysteo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Bastida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec English
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Courtesy Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you felt a warm family atmosphere at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. It’s our goal to create a welcoming and friendly environment for all our customers. We look forward to serving you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 02, 2024

I wasn’t at the dealership, I’m rating their service dept. as average. I have done oil changes for the past 7 yrs at sands Chevrolet, they offer me coffee, water,or refreshments while I waited; not on More

by Lupecastruita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Dec 03, 2024 -

Courtesy Chevrolet responded

Thank you for sharing your feedback with us. We currently do offer complimentary water, coffee, and LYFT for our guests. Currently our café is under construction, but we still do our best to provide these amities. However, we cannot find your information or records in our system to reach out. Please feel free to contact me at your earliest convenience if you would like to discuss your experience further. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

November 18, 2024

Had a great experience service was excellent! Ms. Yule Grimes did an awesome job kept me informed the whole time. More

by Danielbigdawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yule Grimes
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Nov 19, 2024 -

Courtesy Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We truly appreciate your kind words about Yule and her dedication to keeping you informed throughout your service. We look forward to serving you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

November 14, 2024

I had a wonderful experience with Courtesy Chevrolet as usual! They took care of my vehicle and made sure it was in great shape for me to safely get back on the road. More

by Tink95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
Report | Print
Nov 15, 2024 -

Courtesy Chevrolet responded

Thank you for your wonderful feedback! We truly appreciate your continued trust in Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. It’s great to hear that we were able to take care of your vehicle and ensure it’s in great shape for your travels. We look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

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