Courtesy Cadillac

Went to buy a used vehicle at this dealer. Spent 2 hrs on Saturday test driving & seeing pricing, etc. I told them beforehand I wasn't letting them run credit & I would do it with my bank in p Spent 2 hrs on Saturday test driving & seeing pricing, etc. I told them beforehand I wasn't letting them run credit & I would do it with my bank in person. We left after business "closing" time Saturday & and told them we would go to the bank first thing Monday to get the loan. Salesperson said they were closed Sundays. By 915am Monday morning(15 minutes after they open) I called to get updated purchase order for bank & was told they "took a deposit on Sunday". Sales manager Scott tried to lecture me on Saturday as if I haven't worked for dealerships for 15+ years myself on how financing works. Don't waste your time dealing with them or take their word once you leave. But since the sales manager wanted to be arrogant, it cost them a sale and any friends/ family that I know will also be informed of how they do business. I'll never consider a new or used vehicle from a Courtesy dealer. We decided to purchase the same exact vehicle from Bob Hook instead with much better experience More

Service was slow and disappointing. Didn’t do work till day after appointment. Then sent an email that I missed my appointment. I dropped off night before and they didn’t start on it Didn’t do work till day after appointment. Then sent an email that I missed my appointment. I dropped off night before and they didn’t start on it until I called to check on it almost 24 hours after appointment. Shame only Cadillac dealer near me. Too bad they can’t keep their own appointments straight, and asks the question why should I get one if they are not going to honor them. I want them to call and ask me about it, but will they never! More

Increased price of used car after test driving it and then being a Cadillac dealership who makes millions let me walk away over trying to make $700 more off of me?! I received 3 different phone calls aft then being a Cadillac dealership who makes millions let me walk away over trying to make $700 more off of me?! I received 3 different phone calls after the fact and they were still trying to get me to pay above their asking price! Unbelievable and sad they were pretty clear on not wanting to gain a new customer with me. More

Once again, a great service trip to Courtesy. The Service staff is very knowledgeable and always very helpful. They explain everything that needs to be done and never try to over sell you!! The m The Service staff is very knowledgeable and always very helpful. They explain everything that needs to be done and never try to over sell you!! The management team always goes the extra mile to make you feel comfortable! The detail department does an excellent job as well! All around great service! Highly recommend! More

I found a vehicle on their site. I was still looking even though i had a car and had started the buying process on carvana. I spoke with a Michael and a Matthew and was lead to belie I was still looking even though i had a car and had started the buying process on carvana. I spoke with a Michael and a Matthew and was lead to believe the one suv i emailed about was available. So now I got a response from two people, which was confusing at the beginning. That's the first sign of bad communication within the company. Next we set up an appointment for that evening. So I canceled my carvana buying process. Within a few minutes, I received an email that the vehicle was sold at auction?! The salesman wasn't informed of which vehicles were available and which were not? That's the second lack of communication. Please keep in mind this was all within a short period. Seriously, I'm surprised anything gets done if no one gets updates or communicates as decent, good companies should. I'd like this to be a learning moment, since you know better, DO BETTER! More

Today I experienced courtesy Cadillac for the third time since buying my XT four. I have always found them very professional, on time and provided excellent service, good communication, and in general excee since buying my XT four. I have always found them very professional, on time and provided excellent service, good communication, and in general exceeds my expectations. They provide a nice waiting area with all the amenities one would like to have while waiting and offer transportation if you would prefer not to wait. The staff is always wonderful. Five stars. More

Terrible! ! extreme lack of communication! They have had my Cadillac for a month! Nobody keeps me up to date, if I call no one calls me back! My car is brand ne ! extreme lack of communication! They have had my Cadillac for a month! Nobody keeps me up to date, if I call no one calls me back! My car is brand new,I had it for 2 weeks and the dealer has had it a month! Windshield leaks. How hard can this be??? I have been offered a free oil change and tire rotation! Lmao! More

Experience the Pinnacle of Luxury, at Courtesy Cadillac. From the moment I had to find a new vehicle short moments notice, Joe, Scott and Matt G. Helped me out and sold me my First Cadillac. I've owned 25 p From the moment I had to find a new vehicle short moments notice, Joe, Scott and Matt G. Helped me out and sold me my First Cadillac. I've owned 25 prior vehicles all purchased from a dealer. Never have I had such a pain free, family experience. 26th vehicle in 24 years on this earth. I love my new Cadillac and love that when I went to my old high school, to see Courtesy support the rising generation, makes a good impression. Look no further, and invest time into stopping by for Sales, Service, or Parts. From the Fine line of Cadillac's, to the top notch staff, and excellent coffee and amenities, Courtesy Cadillac is your best experience awaiting to be crafted by Matt G. In sales. No complaints, or suggestions. TOP NOTCH. 🔥 More

I have purchased 2 cars from Courtesy 2016 and 2020. My salesperson was Bias Tilford. The reason I returned in 2020 was Bias Tilford! Excellent experience! salesperson was Bias Tilford. The reason I returned in 2020 was Bias Tilford! Excellent experience! More