Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Courtesy Buick GMC
Louisville, KY
633 Reviews
Louisville locals know that the best way to get Buick and GMC is to shop with us. We know that car buying is exciting for some and intimidating to others. That is why we have a professional team willing to help you every step of the way. Our team members are experienced and trained to help you through every step of the purchasing process. We offer competitive loan and leasing terms from our in-house Buick and GMC financing team. We hope that our daily efforts to offer the best experience and price will have our customers returning for years to come!”
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 633 reviews
July 06, 2023
Ryan was super informative and well spoken. He clearly knew the vehicle and knew which points best served me as a client. He clearly knew the vehicle and knew which points best served me as a client. More
by torrin.gurwell
Employees Worked With
June 27, 2023
Friendly and fast service. Ryan is the best & always keeps us up to date on whatever we needed Ryan is the best & always keeps us up to date on whatever we needed More
by EF
Employees Worked With
June 23, 2023
My car was running well when I brought it in. When I picked it up, I drove 10 miles and the engine started smoking, the car started shaking, and I couldn't drive over 15 mph. My engine is now d When I picked it up, I drove 10 miles and the engine started smoking, the car started shaking, and I couldn't drive over 15 mph. My engine is now destroyed! Buick is not taking responsibility claiming "underlying issues." Awfully coincidental that my car breaks down right after I pick it up from them. I asked if the work done could have exasperated the "underlying issue" and I was assured no. They did refund me for the work they had done but not for my car. More
by Cynriblett
Employees Worked With
Travis
June 07, 2023
Bought 2010GMC 350 duramax from them . Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the next day at , I’m guessing 1/3 the cost of the dealer . This is the second problem with this dealer . The first time they failed to notice a crack in the fuel injector , and def fluid was coming into my cab ( over a year ) . Kept telling me my cab was not clean ( dust or mud on the floor mat ) and said to change air filter ! It’s a farm truck ! Bought some hay in Shelbyville from a farmer last week and he was looking at a new truck with them , I discouraged him and told him to go to Lagrange GMC dealer . There are alternatives to poor service and incompetent clerks that follow up in service ! More
by rpark4
Employees Worked With
June 07, 2023
Arrived at dealership with a 2022 Ford F-350 , clear title in hand to trade for 2024 3500 Denali, stock f129976, made my best deal, submit the GM family discount # F.Moody refuse to accept discount. I w title in hand to trade for 2024 3500 Denali, stock f129976, made my best deal, submit the GM family discount # F.Moody refuse to accept discount. I was not financing the truck. Filled complaint w GM along with Better business Bureau. Was told dealers are raising prices $10k more because of being 2024, New technology along with limited stock. buys beware, I couldn’t get a new truck from this dealership during covid, Now there price Gouging customers. Was a much better dealership under S. Swope ownership. More
by tractornequipment
Employees Worked With
May 31, 2023
Friendly loved working with Ryan! Quick process. Met our needs and allowed us time to drive the truck until we felt good about the purchase. Great team there! Quick process. Met our needs and allowed us time to drive the truck until we felt good about the purchase. Great team there! More
by Linda.bogle
Employees Worked With
April 08, 2023
Great dealership, great sales team. They weren’t pushy and worked with us every step of the way. We will buy here again. They weren’t pushy and worked with us every step of the way. We will buy here again. More
by MpwB
Employees Worked With
March 05, 2023
They were very friendly and helpful. They were not pushy and explained everything about the new car before we drove off the lot. Thanks. They were not pushy and explained everything about the new car before we drove off the lot. Thanks. More
by Dadkins
Employees Worked With
February 24, 2023
Had a wonderful experience with my salesman Arash. He was very knowledgeable and had a calming demeanor which made me feel better. This is a big purchase and he cared how I felt along the way. I He was very knowledgeable and had a calming demeanor which made me feel better. This is a big purchase and he cared how I felt along the way. I also had an excellent experience with Travis and the whole service department on an issue that came up. I was given immediate attention and they were very thorough. Can’t say enough good things about this dealership other than “excellent “ in every way. More
by ccnew
Employees Worked With
Arash / excellent 5 stars
