Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Courtesy Buick GMC

Louisville, KY

Overview
Employees
Reviews
Vehicles
4.9
570 Reviews
Louisville locals know that the best way to get Buick and GMC is to shop with us. We know that car buying is exciting for some and intimidating to others. That is why we have a professional team willing to help you every step of the way. Our team members are experienced and trained to help you through every step of the purchasing process. We offer competitive loan and leasing terms from our in-house Buick and GMC financing team. We hope that our daily efforts to offer the best experience and price will have our customers returning for years to come!”
Contact Dealership
View Awards

7 Autocenter Drive

Louisville, KY

40299

Directions

By Type

Showing 570 reviews

September 30, 2023

Great experience. Jeff is a true professional who understands that people typically dread coming to car dealerships due to overwhelming sales pressure and annoying ta More

by mackwade181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 27, 2023

Ryan was great! He made everything go so smoothly without any hassle. He was straightforward the whole time which I appreciate the most. Great all around guy! More

by Cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Courtesy Buick GMC responded

Hi Cole, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2023

We had a very good experience at Courtesy. I would highly recommend this dealership to anyone looking for a new vehicle. More

by Brggtich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle in finance. Amiel.
Report | Print
Sep 22, 2023 -

Courtesy Buick GMC responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Courtesy Buick GMC

September 19, 2023

The dealership was helpful, easy to work with, and overall helpful. Answered all my questions More

by Pmichelleciss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ari LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Courtesy Buick GMC responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2023

Very pleasant experience with Matt. Explained everything in detail. Love the new Buick. Thanks Matt More

by patricia.a.logsdon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Kremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Courtesy Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Courtesy Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2023

I really like using this dealer because they have a lot of selection and they treat you professionally More

by Arturo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Courtesy Buick GMC responded

Hi Arturo, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 15, 2023

My salesman was very friendly and help me through the whole process. Car was ready to be picked up when I arrived. More

by Rivermate98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ari LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Kodi
Report | Print
Jul 17, 2023 -

Courtesy Buick GMC responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Courtesy Buick GMC and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 06, 2023

Ryan was super informative and well spoken. He clearly knew the vehicle and knew which points best served me as a client. More

by torrin.gurwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Courtesy Buick GMC responded

Hello, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

June 27, 2023

Friendly and fast service. Ryan is the best & always keeps us up to date on whatever we needed More

by EF
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Courtesy Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Courtesy Buick GMC. We hope you have a great day!

June 23, 2023

My car was running well when I brought it in. When I picked it up, I drove 10 miles and the engine started smoking, the car started shaking, and I couldn't drive over 15 mph. My engine is now d More

by Cynriblett
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Travis
Report | Print
Jun 28, 2023 -

Courtesy Buick GMC responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Courtesy Buick GMC. We would like to make this up to you, if we still can. We are deeply troubled by your negative experience with us. We want to understand in further detail what exactly went wrong. Please reach out to us at (502) 287-1507 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

Jul 13, 2023 -

Courtesy Buick GMC responded

The customer’s vehicle is a 2009 Enclave with 140,000 miles. Other than an oil and filter change in June 2020 we have never worked on this vehicle. The vehicle is 15 model years old and on its 4th owner. The vehicle’s wholesale value running is approximately $2,500.  The customer wanted us to diagnose many items. We did most of the diagnosis at no charge. It took our master technician over 3 hours for the initial diagnosis. That’s close to a half day. Starting estimate was over $6,000 in repairs and other repairs would most likely be needed. We highly recommended to NOT do the work because the work exceeded the vehicle’s value by at least 3 times and maybe up to 5 times depending on additional repairs that potentially could be diagnosed. At the customer’s request, we replaced a purge valve and this is in no way related to the vehicle not running. The customer did pick up the vehicle and drove approximately 10 miles when the vehicle broke down. This vehicle breaking down was only of matter of time due to the vehicle’s extensive work needed. This vehicle needs a catalytic converter and potentially has internal engine damage due to the stopped-up catalytic converter. We have an extremely high customer satisfaction score and will continue to treat customers fair with the highest integrity.

1
...
13
14
15
...
57