Courtesy Acura - Service Center

Michelle displayed phenomenal customer service skills concerning my service call. She went beyond the call of duty. HerService Manager, Randy Bennett, stepped in, made a customer service call, and kept concerning my service call. She went beyond the call of duty. HerService Manager, Randy Bennett, stepped in, made a customer service call, and kept me as a loyal customer to Courtesy Acura. Great team work you two. Your Sales Dept. could learn something about customer service from the two of you. Well Done! More

Michelle was very helpful. She explained the diagnosis charge and how it would be applied to the service work, checked me in with ease, had a loaner car readily available, and kept in touch with me regard charge and how it would be applied to the service work, checked me in with ease, had a loaner car readily available, and kept in touch with me regarding the outcome of the diagnosis. She is a great asset to the Courtesy Acura Service Dept. More

Bought my Acura TL from Courtesy and have warranty work and regular maintenance done there. I have been very happy with everything and their being proactive before recalls become an issue. and regular maintenance done there. I have been very happy with everything and their being proactive before recalls become an issue. More

Just built a house in the Littleton area and we brought our 2008 Acura RL here because it has all-wheel drive. Have had a couple of extended warranty issues as well as a standard oil change/service done o our 2008 Acura RL here because it has all-wheel drive. Have had a couple of extended warranty issues as well as a standard oil change/service done on the car at Courtesy Acura on Broadway. Have dealt with Matt and Andy in the service department and I have to say they are some of the best service guys I've ever met. I will not be going anywhere else for service on this Acura (or any others that I end up buying in the future). I've even turned a good friend of mine who owns a NSX on to these guys. More

Love Courtesy Acura's service department. We've owned 3 Acura's between my wife and myself and will probably never drive anything else, and as long as we're driving them, we'll be bringing them there for s Acura's between my wife and myself and will probably never drive anything else, and as long as we're driving them, we'll be bringing them there for service. This last trip was for the 105,000 mile service on my wife's '04 TSX and I worked with Michelle, but I've worked with everyone in the department at one time or another. They treat us like old friends, give us excellent advice and the best possible service. Is dealership service a bit more expensive than the guy on the corner? Probably. But look at the folks they have working there. All of their techs are LONG term employees, and I only want the best working on my vehicles. Heck, the way I drive, my life depends on it :) More

I took my TL in for service on my Hands Free Link. They were able to quickly identify the problem. I at first was a little frustrated by the fact that the HFL had to be replaced, the cost, and that it wasn were able to quickly identify the problem. I at first was a little frustrated by the fact that the HFL had to be replaced, the cost, and that it wasn't something that could be repaired. I even questioned the point in purchasing a warranty if it doesn't cover anything. I inquired about one the warranties I had previously purchased. I requested my warranty info be pulled. Lorenzo was able to verify that it was covered in full. He was helpful and understanding. I have gone to Courtesy Acura Littleton for my oil changes and maintenance for the past 3 years. They have always given a courtesy wash, done a multi-point inspection and advised of any potential problems. Sandy and Matt are helpful and friendly each time I have come. Would recommend you to buy a new or certified pre-owned from them. I could've bought my car through a broker or another dealership for a few grand less. I am glad I didn't. Since I decided to go with Courtesy Acura Littleton I have avoided a bunch of costs and inconveniences. As an example there have been a couple of times where my car needed service for several hours. With notice they were able to lend me a loaner until my car was finished. If I had bought through the broker I am pretty sure he would not have lent me a car. I received a booklet with coupons for money off my service for my car. I use them for my oil changes. Pretty good deal. An oil change, a car wash, refreshments, a detailed inspection with topping off of fluids, and good service for a decent price. More

I just relocated from Ohio where I purchased my 2011MDX from an Infinity dealer and I needed both an oil change and a training session on how to navigate the automated systems--pun intended. I took a book from an Infinity dealer and I needed both an oil change and a training session on how to navigate the automated systems--pun intended. I took a book with me hoping I would have some time to read and I did--only about 45 minutes, however as my car was serviced that quickly and washed at no charge. In addition, another Matt from a different department took time out of his busy day to sit with me in the car and help with me the navigation, phone and voice activation systems. And it that was not enough the cost of service was less than the "oil change specialists" have been advertising and I have the assurance that Courtesy used Acura parts. I could not be happier with my experience at Courtesy Acura. More

I have nothing but good things to say about Courtesy Acura. In 2006 I leased a brand new Acura TL from Courtesy. In 2010 I returned to Courtesy Acura and bought out the lease and had another great exp Acura. In 2006 I leased a brand new Acura TL from Courtesy. In 2010 I returned to Courtesy Acura and bought out the lease and had another great experience. Courtesy makes the car buying/leasing/service easy. I have always taken my car there for all of the service, including oil changes. The service staff is so friendly and they are so accomodating. I have access to loaner cars whenever I need them, the lounge is extremely comfortable and is always stocked with refreshments and the service is always done right and on time. I have worked with both Sandy and Matt several times, they both make me feel like a valued customer. There is another Acura dealership closer to my house but I drive accross town because I know I will be treated right! I have never owned a car as long as I have my 2006 TL and when the time comes, I will return to Courtesy Acura for a new Acura. More

Yes - its a car dealership. Yes - its on the more expensive side. Its all about value, if you want to take your car to whoever has a coupon or weekly special, then you should do that. If you want a l expensive side. Its all about value, if you want to take your car to whoever has a coupon or weekly special, then you should do that. If you want a location that ... Knows you when you walk in. Has years of experience servicing your specific make (Acura). Understands that your vehicle is your livelihood. Live in the South Metro. Then this is a great service department for you. Listen, its not always going to be roses, but they will make it right, just give them the opportunity. More

A great experience in service with Michelle, very pleasant knowledgeable we always get in and out quickly. We appreciated the extra time she took to work with our warrenty Thanks pleasant knowledgeable we always get in and out quickly. We appreciated the extra time she took to work with our warrenty Thanks More