Courtesy Acura - Service Center

I brought my 2011 MDX in to have the oil changed and the Wheels rotated and make sure everything was working OK. We plan to drive to San Diego the end of the month. 'one of the things that I liked about Cou Wheels rotated and make sure everything was working OK. We plan to drive to San Diego the end of the month. 'one of the things that I liked about Coutesy Acura was that Everytime I bring the vehicle in for service, the vehicle is supposed to be washed. The last time I brought the vehicle in for service it was washed and dried to my approval. This time though was truly something else. When I went to get the car from the garageI noticed that the tires had not been dressed (shiney). I was told that they normally do not do that and if I want it done I would need to "ask" for it to be done. This is something that needs to be done to all cars serviced at the dealership. Now for t he problem. When I got home my wife asked me why the car had not been washed? As I walked around the car, I became more and more disappointed. The car was dirty in spots. Water spots all over the car and the wheels basically had not been touched! I had to almost completly re-due the the whole car. As I said, I was very disappointed with the way the car was given back to me. Looked like it was hardly touched. I own an Audi and our VW that we traded in for th e MDX, were always washed completly when we serviced them at a dealership. As you can tell, I am not happy. If this is the way a "washed" caris delivered after service, I will have to re- think the purchase of my next vehicle. Richard Gaynes More

What a pleasure it is to work with this dealership. Routine service with out an up sale for unneeded services. Clean dealership and car was ready when promised! Thank you Routine service with out an up sale for unneeded services. Clean dealership and car was ready when promised! Thank you More

Great Job! Superb service on a dropin request. I really like the waiting area and the personal service you get. Quick response to my needs made this a good experience. like the waiting area and the personal service you get. Quick response to my needs made this a good experience. More

I have found this dealership to be the best I've ever dealt with. Friendly service with detailed explanation of any issues that come. I always feel taken care of and feel I can trust I'll have excellen dealt with. Friendly service with detailed explanation of any issues that come. I always feel taken care of and feel I can trust I'll have excellent service experience. They will either shuttle you somewhere nearby, or you can sit in their waiting area with equipped with wifi and plenty of refreshments. More

The people at Courtesy Acura were friendly and helpful. They made the experience of vehicle maintenance a pleasant experience. The work was done well and quickly. Overall this was a very hassle free experi They made the experience of vehicle maintenance a pleasant experience. The work was done well and quickly. Overall this was a very hassle free experience. More

I own a 2004 MDX and have that I purchased at Courtesy. I have never taken my vehicle anywhere else in 8 years. The reason for this is the quality service, attention to detail and overall professionalism I have never taken my vehicle anywhere else in 8 years. The reason for this is the quality service, attention to detail and overall professionalism of the employees. It is always a pleasure to have my car serviced at Courtesy. I know I can trust everyone and they are always courteous (hence the name Courtesy) and friendly. Thank you! Cindy Mosser 7718 Hawks Nest Trail Littleton, Co. 80125 (303)933-0042 More

I purchased my Acura TL from Courtesy Acura 5 1/2 years ago and had a great experience. I still have my TL serviced by Courtesy Acura and I won't go anywhere else because of their great customer service an ago and had a great experience. I still have my TL serviced by Courtesy Acura and I won't go anywhere else because of their great customer service and all the wonderful perks that come with owning an Acura. Not only have I never had any huge mechanical issues with my car, anytime I do need help from their service department they are always so attentive. My next new car purchase will definitely be an Acura! More

Excellent service every time! We bought our certified pre-owned Acura MDX at Courtesy Acura in Littleton, CO and their sales staff were excellent. No hard sales, answered LOTS of questions and worked a pre-owned Acura MDX at Courtesy Acura in Littleton, CO and their sales staff were excellent. No hard sales, answered LOTS of questions and worked a smart deal to our satisfaction. And the service department is fantastic, very personable and very responsive. Matt is our service rep that we always work with and he's the best by far of any service department associate that we've worked with over the past 5 years of any dealership. Will buy from them again when it's time for the next car. More

My wife and I have owned several Hondas and Three Acuras, all of which we have loved. We were dealing with another Acura dealership in town but after buying several cars from them we were becoming less enthu all of which we have loved. We were dealing with another Acura dealership in town but after buying several cars from them we were becoming less enthusiastic about another round. When I had a minor warranty concern regarding some peeling trim on our MDX I thought I would give Courtesy a try. Randy, in service was exceptionally friendly and helpful. Even though our MDX was out of warranty he went out of his way to contact Acura and they agreed to fix the problem. When I dropped my car off Lorenzo was just as friendly. He gave me a very nice loaner and the work was completed within a few hours. I haven't been treated this well at a dealership in as long as I can remember. They really seem like they want to earn our business. My mother went in to look at purchasing a new TL and the salesman she spoke with greeted her immediately and made her feel very comfortable. He never made any assumptions about her finances, answered all of her questions and was simply helpful and friendly. This was not the case at another Japanese luxury dealership in town. When it is time to buy our next Acura we will be starting right here at Courtesy Acura. Flag this review More

Lorenzo Sanchez was very nice to work with. If I had only dealt with him my rating would have been higher. I dropped off my MDX at 10am and came back at the scheduled 1:30pm. At that time Lorenzo said only dealt with him my rating would have been higher. I dropped off my MDX at 10am and came back at the scheduled 1:30pm. At that time Lorenzo said they would be just a little longer and escorted me to their waiting room. People came & went. At about 2:55pm I noticed my car sitting in the garage exit area so I went to the office to see what was going on. Lorenzo was not there so I asked a lady behind the counter about my car. She asked who my service person was and seemed reluctant to help. When I tried to explain that I really needed to get going she quickly cut me off. She did start the paperwork to check me out, but a few minutes later Lorenzo came in (from lunch) and she immediately told him that I was his customer and here's my paperwork. Two things, I think they forgot about me sitting in the waiting room and then the lady was not friendly or helpful so this is why my rating is not higher. More