Courage Kia - Service Center

Staff were very friendly. However, I scheduled service for an safety recall (2) affecting the HECU/ ABS system. It was time for an oil change and inspection so I requested those and I requested a tire rep for an safety recall (2) affecting the HECU/ ABS system. It was time for an oil change and inspection so I requested those and I requested a tire repair. Their inspection revealed that the rear brake pads needed replacement so I agreed to that. My bill came to $560. I paid it and got in my car only to find that the ABS, traction control and tire pressure lights are still illuminated on the dash. I was at lunch and could not address it right then but I called and they said I could bring it back in to see what the problem is. I brought it back today and they promptly took it back to the service bay. I waited 20 mins and then I was informed that they do not know what the problem but they guarantee me it is not under warranty and wanted $140 just to diagnose why the lights are still on. I took it to Autozone and they plugged it in and came back with 6 trouble codes all having to do with the HECU and rear speed wheel sensors signal. They printed it off, I went home and spent 20 minutes doing an internet search to find KIA's internal tech docs addressing the codes I am getting. On top of all of this, my car ran smoothly when I took it in there but now it runs rough at an idle and it makes slight whining noise that seems to come from the rear of the vehicle as I am driving down the road. I was very pleased to see how friendly and attentive the staff seem to be but very disappointed that they did $560 worth of work on the very things I still have trouble codes for and will not even give me their assessment of the ongoing issue without another $140 just to say what the problem is and how much more they would charge to fix it. Do they wonder why people have such a low opinion of dealership service departments? Staff = Wonderful but Service Policies = Horrible. More

Sneaky Service My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replac My wife had to have our vehicle towed to this dealer, a 2013 Kia Optima Hybrid because of a supposedly faulty safety plug in which needed to be replaced and they didn't have. Since we were stuck here I had called other dealerships for the part in which the KIA should have done to source the part. I found multiple other KIA dealers with the part and they were all cheaper than this dealership was going to charger me for it. On top of this I found that the fuse inside the Safety Plug could be order and was only a $25 fuse (priced at another dealer) and not the entire safety plug they told us we need to replaced. They is a bulletin from KIA stating this for the vehicle. FROM KIA itself!!!! I will never trust this place with any vehicle. We brought our vehicle here for this expert KIA service and got shade tree mechanic, part changer service. More

Superb Service! I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia loca I recently bought a Kia Sorento out of state before moving to NC. I had a few problems with it and issues getting an honest answer from other Kia locations. Once I moved to NC my neighbor referred me to Kia of Gastonia. Once I got there I was greeted by Morris the service manager. Morris was legitimately concerned about the issues I had been having and assured me he would personally ensure my vehicle was taken care of. Turns out I had an electrical short from a wire that was worn down and it took them some effort to find it. After my vehicle was serviced by Morris and his team, I have had no problems. Those guys are highly professional and they truly care. As long as I have this vehicle I will continue taking it to Kia of Gastonia because I know it will be done right and I won't get the run around like I seemed to get at other dealerships where I didn't actually purchase the vehicle. If you live in the area I urge you to go see Morris and his team because they are first class! More

Excellent, fast, courtesy, friendly employees This dealership is the best experience I have ever had the please of dealing with. The service dept. is outstanding! Mark, Rachel, Angie and Morris ar This dealership is the best experience I have ever had the please of dealing with. The service dept. is outstanding! Mark, Rachel, Angie and Morris are the people I felt with. Always smiling and go the extra mile to insure patient satisfaction. I would recommend this place ro ANYONE! If you like quality, curious, promt, car care, this is the place to go! More

Great service ask for Marvin Chappell If you need any services for a car or a repair or any kind of help regarding a car. Ask for Marvin Chappell he is a good person and helps the best he If you need any services for a car or a repair or any kind of help regarding a car. Ask for Marvin Chappell he is a good person and helps the best he can to get you a good deal. I would recommend him it you need any help. More

Stress free shopping Went to have my 08 Rio serviced. Walking the lot looking at the new ones. While I was waiting I approached Mr. Autry about a 13 Rio. He walked me Went to have my 08 Rio serviced. Walking the lot looking at the new ones. While I was waiting I approached Mr. Autry about a 13 Rio. He walked me through giving me a answer for every crazy question I had with a smile on his face. Which doesn't happen very often may I add. Didn't try to push me into buying which was a big relief hate when dealers get pushy. Just a very pleasant young man. Good doing business with Kia and Mr. Autry one of the many faces of Kia. Thanks Kelly Storms More

I love the care that I receive when getting my car service. They are always prompt and quick. Best car service I have ever received anywhere. service. They are always prompt and quick. Best car service I have ever received anywhere. More

I Had A Service/Repair Issue, Which My extended Warranty Would Not Cover. After Speaking With Jeff, The GM, They Were Able To Repair My Vehicle At No Cost. Would Not Cover. After Speaking With Jeff, The GM, They Were Able To Repair My Vehicle At No Cost. More