Courage Kia

DISHONEST, Distasteful, Unethical, Unprofessional are just a few words to describe Courage Kia. Funny how they call themselves Courage Kia because they really have no courage at all! My experience with just a few words to describe Courage Kia. Funny how they call themselves Courage Kia because they really have no courage at all! My experience with this dealership was bad start to finish and just keeps getting worse more than 6 months later. It began in October 2022 when I purchased a new Sportage from them. I live 2 hours away and they were the only dealership nearby who had the exact model I wanted. So we settled on a price over the phone and I drove up the next morning and was there when they opened. Upon arrival to purchase the car, it was the wrong interior and not the interior the Website showed nor the one the salesman confirmed it had. Due to the limited inventory and having already agreed to a price, I proceeded with the purchase even though it was not the interior I wanted. Problem #1. Problem #2 involved the finance person, Donald Grant. He was rude and got extremely angry when my father advised that I should not sign up for the extended warranty. He aggressively berate me about the “bad advice.” Problem #3 has been ongoing. As part of the deal a maintenance plan was included – it was $599 and included oil changes for 3 years or 36,000 miles (6 oil changes). I had a maintenance plan through Kia (fidelity) with my previous Kia Sportage and loved it so I happily agreed to purchase another. However, I outright asked and was assured multiple times that I could use this maintenance plan at any Kia dealership and that it wouldn’t be a problem. I specifically asked if they were sure because I didn’t live in Charlotte and would need to have my car serviced in South Carolina where I live. They promised me it wouldn’t be a problem. Fast forward to March 2023, I was ready to get my first oil change. I went to my local Kia dealership and tried to use my maintenance plan. They looked up my VIN and told me I didn’t have a maintenance plan with Kia but one from a third party that they do not accept. I paid for the oil change and called Courage. I spoke with David Pritchard, the sales manager, who gave me his personal cell number and assured me that this was a mistake, and he would call my dealership and straighten it out. In the meantime, he would mail me a check for the oil change. I never got that check. After some investigation, I discovered that the maintenance plan is theoretically “nationwide” because any dealership can opt into this third-party warranty but many do not. So it’s not actually nationwide because it is dependent on the dealership being part of the Power Protect network. Never was I told this and never did they suggest calling my local dealership to ensure they accepted this plan. I’ve now been dealing with this since March and its June. Nobody from Courage will return my phone calls. I’ve been trying to cancel the plan that I can’t use and have it credited back to my loan. I tried to go around Courage and call the maintenance plan company, Power Protect, myself and talked with a woman named Crystal Harris. She discovered the check had been sent to the wrong address which is baffling. 2 weeks ago I was promised by both Rachel Cook at the Courage Finance office and by Harris that a new check was being issued and mailed and then my contract would be cancelled. I haven’t received the check nor will either party return my emails. This dealership has made countless mistakes at my expense and have done nothing to rectify the situation. I have tried to handle this over the phone like an adult and have made countless attempts to fix the problem since none of the 3 Kia dealerships near me accept this plan. It seems Courage Kia wants to play games. So let’s the games begin! I am in the process of writing a formal complaint to any/all necessary entities Including Kia corporate for this dealership’s dishonesty, misleading and downright unethical practices! More

This place is racist. Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL Liars. And do not want to sell a car complete waste of time and gas go elsewhere WOULD NOT RECOMMEND AT ALL More

Charles Yates I had similar experience over the phone. A vehicle I was interested in is in transit,. I stated I would be interested but without dealer added options. I was told they couldn't sell a car w A vehicle I was interested in is in transit,. I stated I would be interested but without dealer added options. I was told they couldn't sell a car without adding extras. Salesman attitude and comment was well if you don't buy someone else will. They don't get it. Doesn't sound like much as changed since the Kia dealership was sued and forced to sell and change the name back in 2019. Maybe the Keffer auto group needs to be contacted. Oh but wait Keffer Kia only gets a 2.6 on here. I will not do business here and tell everyone I can not to buy here either. Businesses just think they can treat customers anyway and have no pride in their name, reputation or service. Without customers you have no business. More

The service manager here has made me lose faith in KIA warranty and products. Brought a 2020 kia optima sx turbo in with a miss now have to tow it away with a bad engine. Warranty work was denied due to warranty and products. Brought a 2020 kia optima sx turbo in with a miss now have to tow it away with a bad engine. Warranty work was denied due to an unbelievable explanation from the hot headed service manager. I should've read all these negative reviews/complaints on here or even Google and the BBC before stopping in Courage kias service department More

Do Not Have Service Done Here! !! Dangerous!!! Applied Anti-Seize To Brakes!!! My wife and I purchased a brand new Kia Sorento from Courage Kia in November. The purchasing experienc !! Dangerous!!! Applied Anti-Seize To Brakes!!! My wife and I purchased a brand new Kia Sorento from Courage Kia in November. The purchasing experience was great with Michael Guzman and the sales team. However, the service department leaves a lot to be desired. I purchased a new vehicle to not have to deal with maintenance issues or complaints, that should be taken care of by the dealer. My wife complained about a consistent brake squeal in the December. She scheduled an appointment to take it in on Friday, 12/16/2022. The service advisor told her everything was fine and that all Kia's brakes squeal. I found this unacceptable and told them they needed to fix the problem as we didn't pay for a new car to have the brakes squeal. They couldn't do anything that evening as all of the technicians were gone, and setup an appointment for Wednesday 12/21/2022. My wife pulls up and meets Karen who says to her it says your brakes squeak, but they didn't do it when you pulled in so when are they doing it?. She proceeded to have an attitude according to my wife. Karen and someone else drove the car a little bit and said they couldn't get the brakes to squeal and they couldn't do anything, for my wife. After the service advisor Wednesday said they would be able to apply disc brake quiet or something comparable to the back of the pads on 12/16/2022 the whole reason for the second appointment. I called the Service manager Eric Derby, who is very hard to reach as no one in service wants you to talk to their boss and the phone system dial by name doesn't work. I finally got ahold of Eric and spoke with him and he said he would take care of it and we setup an appointment for 1/6/2023. I sent a confirmation email that was apparently never received etc... My wife showed up for the appointment on 1/6/2023 and was greeted by Karen telling her they wouldn't be able to do anything again. She told Karen I am here to see Eric and she said Eric is sick an has gone home. Luckily Eric was still there and according to my wife told them "what to do and to put the paperwork on his desk." She also said another guy said to take pictures I want to see that. Well she left the Kia dealership and called me when she was about halfway home saying the brakes weren't squeaking but they were making a lot of noise and it was juddering going down hill. I told her to take the vehicle home and I would look when I got home. I didn't get to check the vehicle until Saturday morning. When I checked the vehicle the rotor friction surface had been sprayed with a liberal coating of Anti-Seize. A dealership put my family at risk applying Anti-Seize (lubricant) to the friction side of the brakes. I called and was told they wouldn't be able to do anything until Monday. I spoke with Eric Derby and asked what would have been sprayed on my brakes on the friction side. He said they had a spray that was "black" that would be applied to the pad made by B&G product. I told him well someone sprayed Anti-Seize onto the friction surface and asked if he had received my email, which I guess he hadn't once again. He was extremely concerned that this would have been applied to the friction surface of my brakes and offered to replace the pads or send me a set of pads. He also confirmed via phone call that afternoon, when confirming the shipping address for the pads, that his technician did spray anti-seize on my brake rotors. This was one of his better technicians that did this also, which really makes me wonder about the intentions behind applying a lubricant to the brakes. I am posting this to warn others, that they employee technicians that are either not trained enough to know better or that will do something dangerous to put your families life at risk. They certainly put my wife's life at risk by intentionally applying none approved substances to the friction surface of the brakes. More

You want disrespect and treated like a criminal and called a Fat xxxxx Management did nothing called a Fat xxxxx Management did nothing More

on 02/14/2022 i bought a KIA Soul for my wife ,two weeks later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one later courage kia called saying we have the wrong vin number and they will give us a new kia with 0 miles and every thing else the same, the new one had over 400 miles on it and had an all black interor, now we are paying on a car we don't want and paid over 3,000 asking price we went for our service and was turned down by gerald bennet sales manager saying we gave that up for $4.00.00 dollars he flashed a paper so fast we asked him for a copy of where we signed he still will not give us a copy after three times.looks like were headed to court. don't trust these people! More