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Countryside Motors
Conway, AR
2 Reviews
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2 Reviews of Countryside Motors
February 09, 2025
Truck purchased from Countryside Motors, Conway, Arkansas cost $5,300 repairs. *Abridged* Dec 2024 The total repair/expense cost for our 2010 Ford F150 purchased June of 2023 totaled over $5,300 for an al cost $5,300 repairs. *Abridged* Dec 2024 The total repair/expense cost for our 2010 Ford F150 purchased June of 2023 totaled over $5,300 for an alternator system rebuild, repairs related to the P0741 and later the P1867 error codes. Both codes were reported to Countryside Motors (CSM ) by email in my 8/3/23 CSM email. A latent “CHECK 4X4” occurred (June 24, 1224) and a P1867 code was logged the first time I tried to select the “4X4”. I am still plagued by the “CHECK 4X4”. Transmission (TM) flush & LubeGard Shudder Fix, Alternator system, Transmission repair, Transfer case motor, labor & error code tester: Total – $5334.26 Shop B: auto transmission shop. I had CSM do a TM flush.. Less than 50 miles from CSM the TM shifted harshly day 1 & then day 1 of a trip, and more acutely on day 2. Cardboard placed underneath had a 2 X 3 ft. TM fluid spot, reported in my 7/28/23 CSM email. A retired Ford Service manager said that reusing the TM pan gasket after the TM flush probably caused the leak. Before the first 400 miles, Shop A was unable to add TM fluid. The metal dipstick cap was broken off from the TM (over tightened dipstick cap post-flush?). They provided the P0741 & P1867 codes (sent by 8/3/23 email). The P0741 defines a TM problem: “ A P0741 DTC in itself is very serious and should be addressed as soon as possible and handled with adequate repairs.” (Kelly Blue Book). “A P0741 code is typically triggered by a faulty torque converter, but it can also be caused by a worn TCC valve, or internal transmission failure, among other issues.” (Richard McCuistian, ASE Certified Master Automobile Technician). Prior to Shop B, no one worked on the F150. Shop B: Using “Shudder Fix” with a P0741 means that the torque converter (TC) clutch is probably damaged. If so, the TC will need to be replaced, as the “temporary” Shudder Fix only lasts hundreds of miles after which it needs to be added again and again. Due to their use of Shudder Fix, I was concerned that CSM might not perform the "adequate repairs", so I had Shop B do the repairs. They replaced the worn TC and other worn parts. They also provided the broken cap. My photo reveals the cap yielded between the nut and the threaded part. Once cleared by Shop B, the P1867 code was vacant during daily use of the F150. June 2024: I had a "CHECK 4X4" & P1867 code on first attempted use of the 4X4, and the 4X4 gears didn’t engage. This repeated each time I tried to use the 4X4 after clearing the P1867. Shop A repaired alternator system, replaced a bad battery, & (8/27/24) repaired the 4X4. I still get a “CHECK 4X4” from time to time when using 4H or 4L. I bought a code tester to clear the P1867. The first P1867 (8/3/23 email) was probably logged before it left CSM as there was no 4X4 usage before Shop A reported it. I sent two letters to CSM in the fall of 2023 requesting that we discuss an equitable cost-sharing formula for repairs. All I got was a phone call on 8/28/23. The unidentified caller declared (and I paraphrase) the vehicle left there in good condition. The caller even claimed another TC wasn’t needed! The P0741 and the P1867 codes both required repairs. That hardly qualifies as good condition. I was made a monetary offer which I did not consider to be an *equitable* cost-sharing resolution. It was only a fraction of the cost to have the truck repaired. Metaphorically, this project is somewhat reminiscent of paddling the 3/4 miles of river on the family farm back when. It was one beaver dam after another. More
by RH
Employees Worked With
Jason
April 27, 2024
Truck purchased from Countryside Motors, Conway, Arkansas needs $5000 repairs before 500 miles The total amount for our repairs and expenses, including towing for our 2010 Ford F150 purchased in June of 20 needs $5000 repairs before 500 miles The total amount for our repairs and expenses, including towing for our 2010 Ford F150 purchased in June of 2023, was nearly $5,000 before driving it 500 miles. Note: “Shop A” is a general purpose automotive shop. “Shop B” is an automatic transmission shop. CSM refers to Countryside Motors. CSM –Transmission flush including (3) LubeGard Shudder Fix –– $369.15 Shop A – Alternator, belt, tensioner pulley, 3 idlers, battery, and labor –– 1,045.99 Shop B –Transmission rebuild (torque converter etc,) –– 3,415.67 Towing (to Shop A, then to Shop B) –– 120.87 Total ––– $4,951.68 I ordered a flush of F150's transmission by CSM the day we made the purchase. I took possession of vehicle three days after the flush was completed. When I reached hilly terrain (less that 50 miles later), I encountered the first problem. Stopping on an any upgrade, I had to press on the accelerator prior to releasing the brake pressure. Otherwise a loud “clunk” and a jerk occurred. The transmission shifted harshly during a 300+ mile trip, and acutely more so returning the next day. We cut our trip short. The distinct change overnight prompted me to see if part of the problem was a slow transmission fluid leak, so several days after we returned, I placed cardboard underneath. A few days later, there was a T. fluid spot about 2 ft by 3 ft. Reaching a drop of red fluid beneath the transmission was a real challenge. CSM emailed me to tow it to a repair shop. Shop A was unable to add T. fluid. The dipstick metal cap was broken off from the threaded part inside the transmission housing. Shop A provided the error code P0741. I researched the P0741 code. It defines a serious transmission problem. “Driving a vehicle (with a P074X code) may cause damage to other internal transmission parts. A P0741 DTC in itself is very serious and should be addressed as soon as possible and handled with adequate repairs.” (Kelly Blue Book). “A P0741 code is typically triggered by a faulty torque converter, but it can also be caused by a worn TCC valve, or internal transmission failure, among other issues.” (Richard McCuistian, ASE Certified Master Automobile Technician Technical Reviewer at CarParts.com). Shop B informed me that it would need extensive repairs. I now knew that driving the 130 miles to CSM may make matters worse (per Kelly Blue Book). I had Shop B do the repairs. They provided me with the broken cap. The mechanic demonstrated how the cap was held in place (via friction) by the dipstick, which prevented it from falling off. My photo of the broken cap has the two pieces lying side-by-side. It can be seen that the cap yielded between the threaded section and the nut section of the cap. The vehicle also needed extensive work by Shop A on the alternator system and a new battery. I sent two letters to CSM in late summer requesting that we discuss an equitable cost-sharing formula with CSM for the transmission repair. The only communication that I have received was a phone call on Aug. 28. The caller began the conversation regarding the truck by declaring (and I paraphrase) the vehicle left there in good condition. I do not recall the caller mentioning any of the points presented in the two sources quoted above. Instead of addressing “adequate repairs”, I heard solutions that were not helpful. Assuming that the unidentified caller represented CSM, he should have been aware that my e-mail of Aug. 3 to CSM included the P0741 error code (among others) provided by Shop A. It is worth noting that Shop B agreed with the above quoted sources, even though I had never discussed any of my research with Shop B’s staff. At the end of the conversation I was made a monetary offer that I did not consider to be an *equitable* cost-sharing resolution. It was only a small fraction of my total expense to have the transmission repaired. I cannot comment further as I never recei More
by RJH
Employees Worked With
Jason Broach
