Country Nissan - Service Center

Oil Leak Had a oil leak, and took my car in and was surprised at how quick and easy the service and turn around was ! After 9 years, i have always received Had a oil leak, and took my car in and was surprised at how quick and easy the service and turn around was ! After 9 years, i have always received great hassle free service with Country, and have total faith in the work done and the people who stand behind it ! Looking forward to many more years of working together in servicing my car ! Thanks again ! More

Problems after service I recently brought my car in for a 30,000 mile service. It was done within a reasonable timeframe and the service associate was polite and friendly. E I recently brought my car in for a 30,000 mile service. It was done within a reasonable timeframe and the service associate was polite and friendly. Everything was good until I turned on my car, turned on the AC, and an unusual sound was coming through the air conditioning vents that I had never heard before. I immediately went back to the service desk. The associate came out to my car and listened with me, appeared to also have heard what I did, and brought it back to the garage. A couple minutes later he came out and said that nothing with the service was wrong, but that there might be some dirt in some other vent and in order to open that up and possibly replace it, would cost an additional $200 something dollars. Now I know some things are coincidental, but how can my car not be making any noise and as soon as it is done being worked on, it makes noise, and you tell me I would have to pay to have this fixed? If this was the first time this happened, maybe I would feel differently but this has happened before. A year or two ago I brought in my car for routine maintenance and as soon as I turned my heat on, a loud clicking sound was coming from the vents. The associate told me that perhaps a leaf or something was stuck in one of the filters, and even for them to just open it up would cost me an additional large fee. I do not find this acceptable. How can I be expected to pay hundreds of more dollars to fix something that didn't need to be fixed before I brought my car into the garage? If I couldn't get this inspected for free, I would have been happy with maybe some sort of discount on my current service or a discount for a future oil change or something. I was very disappointed this happened again with the same unfavorable outcome. When it comes time for me to consider trading in my vehicle or buying a new one, I am having strong doubts that I will come back to this dealership and if someone were to ask me for a recommendation, I can't say this location would be on my list. More

Great customer service You have two very good service writers with Jerry and Beverly they help me get through the process of getting my exhaust system fixed. As for the ex You have two very good service writers with Jerry and Beverly they help me get through the process of getting my exhaust system fixed. As for the exhaust very poor design nissan need to emprove on this design not very green having to replace an entire exhaust system when only the flange failed. They need to look at this design perhaps making it so that only the flange needs to be replaced I hope they at least recycle all this stainless steel. Note to nissan designs like this also drive up the cost of ownership of your trucks not good for your business customer looking to save were ever they can. More

Quality customer care My experience at Country Nissan in Hadley is a great place to take your car to get serviced! The employees that work here are very welcoming and expla My experience at Country Nissan in Hadley is a great place to take your car to get serviced! The employees that work here are very welcoming and explain things in great detail so you can trust them with you vehicle. I would recommend anyone bring their Nissan here! More

Maintenance Review Country Nissan service is top rated for my new Nissan Rogue SV. All service is explained & completed in a timely manner. I use Mobil 1 for oil change Country Nissan service is top rated for my new Nissan Rogue SV. All service is explained & completed in a timely manner. I use Mobil 1 for oil changes & bring in my own oil & filter. More

Timely service and clear explanantions My service was quick and exactly what I expected My only comment would be that I am not sure when my Rogue is due for its next service. No sticker w My service was quick and exactly what I expected My only comment would be that I am not sure when my Rogue is due for its next service. No sticker was left on the vehicle but I did not ask either More

Oil change Excellent service as usual. Friendly and knowledgeable staff. Recommended appropriate additional needed service which save me time in the long run. Excellent service as usual. Friendly and knowledgeable staff. Recommended appropriate additional needed service which save me time in the long run. Wait area is comfortable. More

Not happy with price for service. The dealership is trying to do things right. I do not recommend dealers. Have several problems with the service Dept. I was over charged for my oil ch The dealership is trying to do things right. I do not recommend dealers. Have several problems with the service Dept. I was over charged for my oil change. More

friendly and efficient They were busy but I was in and out sooner than expected. All were very friendly. Will plan all future service here. Easy to schedule online! They were busy but I was in and out sooner than expected. All were very friendly. Will plan all future service here. Easy to schedule online! More

Excellent customer service in Service Department Jerry Donah is helpful, respectful and got my vehicle in and out of service in a very timely manner. He went out of his way to provide excellent cus Jerry Donah is helpful, respectful and got my vehicle in and out of service in a very timely manner. He went out of his way to provide excellent customer service. I loved my experience and will be returning in the future to see Jerry. Please be sure to get your "groceries" Jerry :) More