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124 Reviews of Country Nissan - Service Center
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May 04, 2011
On monday 5-2-11 my wifes car had broken down on the highway in deerfield ma. She called me and then called AAA auto. Not knowing any nissan dealerships in the area I told her when the tow comes to ask highway in deerfield ma. She called me and then called AAA auto. Not knowing any nissan dealerships in the area I told her when the tow comes to ask the driver to tow it to the nearest nissan dealer, which was COUNTRY NISSAN in hadley ma. When I found out from her where it was going I contacted the service mgr RICK WHITE.I told him my wife was on her way to his shop. I also asked if the dealership rents cars because I knew it would not be a quick fix. He informed me that he does not BUT that he would have a rental car agency waiting to get her back on the road.It was very close to his closing time as well as the rental car closing time. When my wife arrived Rick took her to the waiting rental car and she left to get the paper work done.Rick made sure that the rental driver told her the easiest wat back to COUNTRY NISSAN.When she returned Rick assisted her in transfering her suitcase paper work and other items, which were a weeks worth because her job requires her to travel between four different states per week. At this point Rick had her on her way and told her he would contact me with the results of what they find.As I stated they were closing very shortly and Rick told me he would have it looked at tomorrow. The next day he told me the problem and that the work was underway.He also took care of the few recalls that were listed.All said and done he turned a bad situation for my wife into a good one.Thank you to RICK and to COUNTRY NISSAN. More
by john f pappadoulis
Employees Worked With
rick white
February 22, 2011
I bought my Nissan Altima at Country Nissan and couldn't be happier with the sales and service. THey have gone above and beyond to create a good car buying experience and they have carried through with my N be happier with the sales and service. THey have gone above and beyond to create a good car buying experience and they have carried through with my Nissan service agreement. I recommend them!!!! More
by mblodgett
Employees Worked With
Service Dept
November 05, 2010
I've gone to Country Nissan on RT 9 in Hadley, MA twice and both times they have treated me and my car very nicely. First time I was doing a brake job at home and had a hard time getting the rear rotors of and both times they have treated me and my car very nicely. First time I was doing a brake job at home and had a hard time getting the rear rotors off the hub due to upstate NY rust. I gave them the aftermarket parts (rotors and Hawk performance pads) and asked them to install. No complaints from their service adviser with this request. The second time I dropped the car off for a routine coolant system flush and drive belt replacement. I've had satisfactory experiences with Country Nissan both times and would highly recommend their service department. Prices are about in line with the Nissan dealers around Massachusetts, but what shines about this place is their speedy service and willingness to install aftermarket parts. This is coming from someone who doesn't like dealerships and their service departments and attempts to do most maintenance and performance modifications himself. More
by mfp1123
Employees Worked With
Tommy
October 05, 2009
Absolute worst service I ever had. Only thing this dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working dealership can do is find ways to avoid using your warranty. Brought it in for 1. Oil Change 2.Air conditioner screaming and whining and not working 3 Inspection sticker 4. Battery wouldn't hold charge (would run after jump but not restart) First off was told thereis a $95 diagnotic fee which is ridiculous - have never been charged it before nor had I ever heard something so silly before. Diagnosing is part of fixing and you are already overpaying (ie - it is figured into) book rates for repairs. Secondly, although the battery could be jumped and my Pathfinder would run in my yard I was told that the battery "was so bad it wont even run when jumped" so I would have to pay $149 for a new battery for $149 - when I laughed they stated that wasn't so bad as it included "installation"!. I wanted to buy my own battery but was told that they could not do any further work until that was replaced (they don't have a spare battery lying around?) so in order to expedite things, under duress I agreed to that ridiculously gouged price. Let me also note here that the battery was less then 5 years old and although I bought the car used it's in-service date was 3-05 plus I have a $2000 pretty much bumper to bumper (until Country Nissan) warranty. Out of decency the battery should at least have been prorated. As far as the air conditioning, last friday they sucked the freon substitute out and said I was .8 low and since they couldn't find any leaks, that was going to cost me $149. Did not address the squealing at all -said it did not occur. Called Monday and then said I was actually down 2 qts and that would be another $49. As far as the inpection - they inspected the truck knowing it would fail - thereby wasting my $29 inspection fee as I will not be going nack there to have it reinspected. They knew it would fail as they said that the car needs to be run for a full week for the computer to reset. So when I picked it up it essentially cost me $450 for an oilchange. The truck is still squealing. I have lights on that I have never seen before, and a lovely rejection sticker. Stay far away from this horrible service or better yet just crumple up $100 bills and throw them out the window, turn around and drive home - it will be equally satisfying More
by virago63
Employees Worked With
Jerry
