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Country Hyundai Genesis - Service Center
Northampton, MA
122 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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122 Reviews of Country Hyundai Genesis - Service Center
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January 25, 2021
Customer service was great! From booking the appointment to my arrival and picking up my car, everyone was super nice and helpful from beginning to end. to my arrival and picking up my car, everyone was super nice and helpful from beginning to end. More
by Jennifer M.
Verified CustomerEmployees Worked With
Stephen and Caitlynn
January 25, 2021
I had a very pleasant experience. Everyone was very accommodating and the service was done in a timely fashion. The waiting area was clean and comfortable as well. I came in for service on a recall-abs accommodating and the service was done in a timely fashion. The waiting area was clean and comfortable as well. I came in for service on a recall-abs fuse More
by JROULE44
Employees Worked With
Brittney Johnson-Andrew Hall-tech
January 25, 2021
Natalie is awesome! Very personable and efficient. I appreciate her superb service. In the sales department I was mislead when they said they would not hard hit my credit. Guess what? They did!... appreciate her superb service. In the sales department I was mislead when they said they would not hard hit my credit. Guess what? They did!... More
by PAULALEADSTHEWAY
Employees Worked With
Natalie
January 25, 2021
Everyone is so kind at this Hyundai. I was greeted when I entered, the staff was thorough and clear with what was going to happen during the appointment, and I was getting updates on my car throughout the da entered, the staff was thorough and clear with what was going to happen during the appointment, and I was getting updates on my car throughout the day. More
by AMBERSB25
Employees Worked With
Brittany
January 25, 2021
I just bought a new vehicle (another so/so experience here) and came in for mud flap installation. I was nice as pie (as usual) but was greeted with a rude attendant who had unnecessary attitude through here) and came in for mud flap installation. I was nice as pie (as usual) but was greeted with a rude attendant who had unnecessary attitude through our entire interaction. On top of that, the dealership refuses to acknowledge that my oil service interval for my car is 6000 miles and will only change my oil at 7500 miles +/- 1000. Nope, I will be listening to Hyundai's owners manual and changing mine at 5000-6000 at another dealership. I will not be back here. More
by mattroy31
Employees Worked With
no idea who was in service
July 23, 2019
Great service, always 60,000 check-up went smoothly, more than I expected, but problems found and fixed. Thank you Jared Mahoney for all your help. Kathy Parker. 60,000 check-up went smoothly, more than I expected, but problems found and fixed. Thank you Jared Mahoney for all your help. Kathy Parker. More
by Kathy Parker 66
Employees Worked With
Jared Mahoney
June 22, 2019
Pleasant Very efficient, pleasant staff. Clean surroundings. No pressure to do extra "repair/maintenance" work to my vehicle. Love the counter area with plug Very efficient, pleasant staff. Clean surroundings. No pressure to do extra "repair/maintenance" work to my vehicle. Love the counter area with plugs so you can stay connected while you wait. More
by Lynda
Employees Worked With
Jared Mahoney
June 18, 2019
drive in service In for a oil change and tire rotation, I was a drive in ans had no appointment. Easy check in, friendly staff and nice waiting area while service was In for a oil change and tire rotation, I was a drive in ans had no appointment. Easy check in, friendly staff and nice waiting area while service was preformed. Took exactly as long as promised and car was washed and had a quick vacuum. All good... More
by Dooboo
Employees Worked With
do not remember name
June 09, 2019
Great service, very professional , done in a very reasonable time and I wasn't expecting to be washed, so that was nice! Michael was super friendly and helpful. , done in a very reasonable time and I wasn't expecting to be washed, so that was nice! Michael was super friendly and helpful. More
by HyunMarie
Employees Worked With
Michael Allende
June 06, 2019
Excellent service New to Massachusetts Country Hyundai took care of my lease vehicle right away. 💕 glad I found a new dealership to take care of my suv. Thanks New to Massachusetts Country Hyundai took care of my lease vehicle right away. 💕 glad I found a new dealership to take care of my suv. Thanks all More
by Shawniee79
Employees Worked With
Michael Allende
