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Country Hyundai Genesis - Service Center

Northampton, MA

4.1
122 Reviews

122 Reviews of Country Hyundai Genesis - Service Center

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September 12, 2024

He is exceedingly helpful,very polite provides and will provide you with a detailed comprehensive explanations with your paperwork. More

by JCar81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Martinez
Sep 16, 2024 -

Country Hyundai Genesis responded

We're delighted to hear you had such a positive experience with our team at Country Hyundai. Thanks for the kind words!

August 30, 2024

As always ,a great experience! Everyone was friendly and very informative! Carlos the service manager did a great job going through the instrument panel, and helping setting up my More

by Baronmark413@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Copsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Rivera SR, Sara Baranoski
Sep 03, 2024 -

Country Hyundai Genesis responded

We're delighted to hear you had a great experience with Carlos and the team at Country Hyundai! Thanks for trusting us with your service needs and for highlighting our friendly, informative staff. We appreciate your support!

July 19, 2024

Excellent customer service, top notch technicians. Could not ask for a more pleasant experience in getting my car serviced More

by Bgraves62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Copsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : heather petricevich, Carlos Rivera SR, Sara Baranoski, Reynaldo Martinez
Jul 19, 2024 -

Country Hyundai Genesis responded

Thank you for leaving Country Hyundai a five-star review! We are glad that our team provided standout service.

July 18, 2024

Once again these Damm folks stepped up and accommodated my needs very well. Awesome Thank you country Hyandi Northampton. I will be sending my people there for vehicles.. They really are a good team there. More

by godfathers712157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Copsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : heather petricevich, Carlos Rivera SR, Sara Baranoski, Reynaldo Martinez
Jul 19, 2024 -

Country Hyundai Genesis responded

We're so glad to hear that our team at Country Hyundai Northampton could meet your needs once again! Thank you for the kind words and for recommending us. We look forward to assisting your friends and family in the future!

May 06, 2024

Excellent service. Sara Baranoski answered all my questions. Service was performed as needed. Love the car. More

by Bobbygosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Baranoski
May 06, 2024 -

Country Hyundai Genesis responded

Bobby, we're delighted to know Sara and our team at Country Hyundai were able to provide you with excellent service. We hope you continue loving your car!

April 29, 2024

Don’t come here for the scratch off they offer. Told me I won 5k. Drove 42 minutes and they gave me 5 dollars and wanted my new truck for 2K. Don’t trust these people, go elsewhere! Scam reported More

by wishers-repeals-0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
May 03, 2024 -

Country Hyundai Genesis responded

Thank you for taking the time to share your feedback with us regarding the recent flyer you received. We sincerely apologize for any confusion or disappointment this may have caused. Please be informed that we utilize an external mail company for certain promotional materials, including the flyer you received. As part of our commitment to ensuring the integrity of our promotions, the flyer clearly states to bring this mailer to get the numbers verified in the digital software provided by the mail company. We value your experience with us and are more than willing to discuss any questions or feedback you may have. Thank you, William Goulette - General Manager - (413) 774-3122

January 31, 2024

I love country hyundai! My experience was awesome and Sara is an amazing and helpful service advisor! More

by aobrien308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Baronoski
Jan 31, 2024 -

Country Hyundai Genesis responded

We're delighted to know you had an awesome experience with us at Country Hyundai! Sara and our team are always here to help. Thanks for the love, we appreciate it!

December 02, 2023

Very good took exceptional care of my used vehicle service was very helpful in understanding of my vehicle needs More

by Timothy H
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VasiliosRegan
Dec 04, 2023 -

Country Hyundai Genesis responded

Timothy, we're glad to know our team at Country Hyundai was able to provide you with the helpful service your vehicle needed. Thanks for sharing your experience!

November 13, 2023

Dealer did good job servicing my car even washed it even did video of the tires and brakes More

by livelyj59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 13, 2023 -

Country Hyundai Genesis responded

We are glad to hear that you had a positive servicing experience. Thank you for choosing Country Hyundai.

September 13, 2023

This dealership is the most disorganized, incompetent auto service center I've ever experienced. Do NOT buy a car from these people! Whatever you do, don't take your car to their service center! More

by ktchana0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
it doesn't say the names
Sep 14, 2023 -

Country Hyundai Genesis responded

I'm sorry to read about your dissatisfaction with our service center. We strive for excellence in all areas of our operations and it's clear we fell short during your experience. I would appreciate the opportunity to discuss this further and see how we can make things right, so please feel free to reach out at any time. Thank you, Sara Baranoski - Service Manager - 413-774-3122

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