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Country Hyundai Genesis

Northampton, MA

4.7
1,242 Reviews

347 King Street

Northampton, MA

01060

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1,242 Reviews of Country Hyundai Genesis

November 06, 2011

The sales parsonel were freindly but not pushy. They worked to get me the best price on the car I wanted even with the trade in and loan payoff option I had. More

by Buffi67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Cronk, Finance, and the manager.
Nov 07, 2011 -

Country Hyundai Genesis responded

It's great to hear that you're satisfied! Customer service is one of the areas of our business that we take the most pride in. We'll be sure to let Ashley know to keep up the great work. If you have any questions or comments about your vehicle, please feel free to let us know. Be sure to check out our pages on Facebook www.facebook.com/countryhyundai

October 30, 2011

I went into Country Hyundai with a vehicle terrible on gas and ready for the scrap heap. Scott took the time to answer my questions and direct me to a vehicle perfect for my commuting needs as well as my More

by ElantraOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Mike
Nov 01, 2011 -

Country Hyundai Genesis responded

Thank you so much for writing about your great experience. It's exciting to hear that Scott was very informative and made sure you completely understood the purchasing experience and that you got a great and fuel efficient car. We appreciate you making Country Hyundai your dealership of choice. Check us out on Facebook at www.facebook.com/countryhyundai

October 28, 2011

I had a little junker that died on me and my credit wasn't all that great, so I stopped into Country Hyundai to see what they could do. I was soo excited that they were able to get me financed and into More

by Panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Peters
Oct 29, 2011 -

Country Hyundai Genesis responded

Thank you, I am so glad we could be of service to you. I am glad to hear we could help. If you have any questions in the future please feel free to call 1-413-774-3122 and don't forget to "like us" on Facebook at www.facebook.com/countryhyundai

October 19, 2011

This month we traded our 2010 Santa Fe for a 2012 Santa Fe because they offered us a deal we couldn't refuse. Scott was extremely friendly and helpful as our sales consultant and Bill, the general manager More

by mdpic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Lee, Bill, Tom
Oct 19, 2011 -

Country Hyundai Genesis responded

Thank you for taking the time to write this review and for recommending our dealership. Ensuring that our customers have a great experience at our dealership is our number one priority, and I am glad to hear we achieved this with you. Please don't hesitate to stop by if we can ever help you out with anything else. Please check us out on Facebook www.facebook.com/countryhyundai

October 11, 2011

It was a very good experience. I had called ahead of time but and the person I spoke to on the phone was very pleasant. When I arrived at the dealership, it didn't take long before I was greeted and asked if More

by etou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Cronk
Oct 11, 2011 -

Country Hyundai Genesis responded

Thank you for taking the time to write this kind review about Country Hyundai. We are pleased to hear that your experience went smoothly. I will make sure I pass your kind words onto Ashley, she definitely is an asset here. Hope you're enjoying your new Hyundai and please feel free to contact us if you have any questions.

September 15, 2011

Look at the other reviews for this dealership not on this site. Its clear that they write possative reviews like it was a customer writing them. I live in the town where they are locate, and not many people More

by notwhattheyseem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ashley
Sep 21, 2011 -

Country Hyundai Genesis responded

Hi, thanks for writing a review even though it is mostly negative. I agree that we sell quality cars both new and used. I also agree that former managers have tainted our reputation in the past, but I feel we have moved on and our reputation in the community is much better than it ever has been. The reviews that you see online were written by actual customers both good and bad. I would like to find out the specifics on what and where you think we went wrong so we can correct them. We are constantly trying to improve and learn from our mistakes. If you could get in touch with me I would appreciate it. My name is Shawn Vieira I am the e-Commerce Marketing Director. My email is scv@tommycarmgt.com and my phone # is 1-413-774-3122. Your time is appreciated and I look forward to hearing from you.

Sep 24, 2011 -

Country Hyundai Genesis responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. If you could get in touch with me I would appreciate it. My name is Shawn Vieira I am the e-Commerce Marketing Director. My email is scv@tommycarmgt.com and my phone # is 1-413-774-3122. Your time is appreciated and I look forward to hearing from you.

September 02, 2011

We put a deposit on a car and then, after looking on the internet, realized it wasn't a good deal. The salesman never told us about a rebate of $500 that was available on the car. They also made it seem lik More

by cindylouhoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Mooney, Lee Hebert
Sep 21, 2011 -

Country Hyundai Genesis responded

Country Hyundai wrote on 9/2/2011 5:13:52 PM: Cindylouhoo, (Sorry I don't know your proper name) I will look into this and see if there is any way that I can help you. Cindylouhoo, I hope everything has been taken care of to your satisfaction, since I never heard back from you. If youdo have any further questions please contact me. My name is Shawn Vieira I can be reached at 1-413-774-3121 or at scv@tommycarmgt.com

August 08, 2011

Robin went the extra mile - actually took the Sonata Hybrid off the showroom floor and let us test drive it!!!! I have never seen that done, ever. No pressure, very friendly and extremely knowledgeabl More

by siccum2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Lindros
Aug 08, 2011 -

Country Hyundai Genesis responded

Thank you for your great review. I am sure both you and you daughter will find our service department is unmatched.

August 03, 2011

After the way they treated my elderly mother, Country Hyundai deserves less than one star! Not only did they sell her a VERY overpriced used car which was poorly suited to her needs on a day when she was More

by glindanorthwitch
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
William Mooney
Aug 18, 2011 -

Country Hyundai Genesis responded

The car business is such a grind, and so competitive that sometimes it becomes a bad experience, not just for customers but for salespeople too. We try our hardest to avoid this type of experience, because what we really strive for is your complete satisfaction we want to earn you as a lifetime customer and a customer that will send friends and family to us. After your original contact with us, I replied via private message and notified the dealership owners and had the management get involved. We looked up the history on your mothers car and the maintenance we did prior to selling it. This is what I found. The car was sold Jan 2010 to your mother with just shy of 38,000 miles and it had a clean carfax. Several calls were made to follow up with customer satisfaction over the course of the past 20 months since the purchase and no complaints were ever noted. Since the purchase of the car over 1 and a half years and over 15,000 miles ago we have not seen the car back in for service. When you brought it to us to complain we listened to you, we did a safety inspection, we offered to buy the car and use it as a trade toward a car of your choice on our lot and we ran another carfax on it which came back clean. If your concerns had been brought to our attention days or even weeks after the purchase we would have been able to do more. But bordering on 2 years and over 15,000 additional miles we feel the offers we made to you are more than fair. If you have any further questions please feel free to call me, my name is Shawn I can be reached at 1-413-774-3121.

July 24, 2011

Ashley was teriffic! She took a great deal of information over the phone so that after the test drive, the paperwork was a breeze. We were extremely pleased with the price we got. My only compl More

by map64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley and Lee
Aug 03, 2011 -

Country Hyundai Genesis responded

We try our best to satisfy our customers. Thank you for your review