Country Hyundai Genesis

Why the poorest rating I can give? Let us start with 'shysters', 'vultures', 'liars',... you get the point. I only went to the dealer this past fall (2013) in order to claim a prize which was offered 'shysters', 'vultures', 'liars',... you get the point. I only went to the dealer this past fall (2013) in order to claim a prize which was offered to me in the mail and which said I had to go to the dealer to get. It was a ploy, of course. More

Excellent service. Plus a free car wash to help keep it clean! Scheduling my appointment and follow up appointment was very easy to match my schedule. clean! Scheduling my appointment and follow up appointment was very easy to match my schedule. More

As soon as we got to the dealership, Lee Herbert our salesman greeted us with a friendly handshake and a smile. We told him what our limitations were and he delivered. The staff was friendly and appreci salesman greeted us with a friendly handshake and a smile. We told him what our limitations were and he delivered. The staff was friendly and appreciated our business. They made the entire process fast and easy. We didn't have to wait 4 hours like other dealerships that we have been to in the past. Alex Miller had all of our paperwork ready and explained to us in full detail what we were signing. He answered all of our questions with a smile and worked hard with the banks to get us a great deal. I would recommend Country Hyundai to anyone. The vehicles are reliable, and Mike Paquette (General Manager) and his staff have top notch customer service. I will continue doing my business with them! More

Scott Peters is an awesome salesperson and here's why! Almost closing on a Toyota from a different dealership, we decided to look at a Hyundai. We were greeted by Scott Peters with a genuine smile why! Almost closing on a Toyota from a different dealership, we decided to look at a Hyundai. We were greeted by Scott Peters with a genuine smile and enthusiasm. We test drove an Accent, but decided we needed something bigger. He then showed us the Elantra and Sonata, thoroughly explaining the differences between each model. It was clear, Scott knew his stuff! He never tried to steer us toward a particular model. The real pleasure came in the easy of arranging financing. Mike Paquette did a great job in finding the best deal with financing. We left completely satisfied and enthusiastically recommend Scott Peters and Country Hyundai to anyone looking for a great deal on a vehicle. Thank you Scott Peters, Dan Paquette and Country Hyundai. Dave & Laura Billiel Greenfield More

Excellent sale, although all of the negotiations took quite a while. Tim Smith-Laclaire was extremely helpful and even drove my new car to me two days later, and I live two hours from Greenfield. I would quite a while. Tim Smith-Laclaire was extremely helpful and even drove my new car to me two days later, and I live two hours from Greenfield. I would recommend Country Hyundai to those who prefer to deal with a small, friendly dealership. More

Excellent service! I did have 1 question though. I just received an email saying that if you purchase a car at country hyundai this month you get a free 50" tv. I didn't get a tv.....?? received an email saying that if you purchase a car at country hyundai this month you get a free 50" tv. I didn't get a tv.....?? More

Arrived for 6 month service appointment; friendly greeting; car taken right away and finished within a normal period of time. Reasonable service fee. Tom has always been very friendly and accommoda greeting; car taken right away and finished within a normal period of time. Reasonable service fee. Tom has always been very friendly and accommodating, even if we have occasion to drop in without an appointment. Also, chatted with Scott Peters while waiting for our car. He too is always friendly and informative as to Hyundai's current cars or what is changing or not on new models, etc. Enjoy his updates. More

I came from Keene NH under the assumption that I was preapproved, and they were ready to make a deal . Marcus was the one who told me to come down. When I arrived , he was too busy to even talk to me. preapproved, and they were ready to make a deal . Marcus was the one who told me to come down. When I arrived , he was too busy to even talk to me. Shinny started showing me random cars I had no interest in . I was there with my 4 year old son. I ended up sitting there for 2 hours for nothing , then driving all the way home . I heard nothing from them, so I called them after 2 weeks just to be told how hard they were working for me, & Marcus would call me the next day .A week later Liz, who is great by the way , called asking if I was still looking for a car . I told her the whole story ,& she had Marcus finally call me- just to tell me they couldn't help me .... Well , I just bought a 2011 Sonata from Hyundai of Keene, no cosigner, no $ down . Maybe before you have a single mother drive all that way out of her pocket , you'll get your stuff together . Ill never use or recommend this dealership . More

I could not say enough good things about our experience at Country Hyundai with Tim Smith!! We had been to another Hyundai dealership and were VERY dissatisfied there. Tim was wonderful from the minute I c at Country Hyundai with Tim Smith!! We had been to another Hyundai dealership and were VERY dissatisfied there. Tim was wonderful from the minute I called inquiring about a used vehicle I had seen online, to the moment we drove away from the dealership in a brand new Hundai Elantra!Tim is everything you could ask for in a salesman. He has a kind mannerism, is not pushy, listens to what you want, and seems to honestly want to make the customer happy:) On top of that, he is knowledgable about the vehicles. He was able to answer all of our questions. I would not hesitate to go back to Country Hyundai. I am happy to hear they are moving to NorthHampton, since it will be much closer to where I live. Thank you Tim for helping my daughter purchase her first new car. She will always remember you. You made buying a car an enjoyable experience for her! More

This dealership and the sales people are only interested in making money, no interest in customer service. Once they have your money good luck. I unfortunately purchased a vehicle from this business, comply in making money, no interest in customer service. Once they have your money good luck. I unfortunately purchased a vehicle from this business, complying with all of their requests, asked specifically if they needed the deposit before processing any registration paperwork and was told outright that aside from contacting my insurance agent, to bring the check with me at the end of the following day when picking up my vehicle. Unfortunately for me, this was completely untrue. I arrived at the agreed upon time the next evening to find out that not only had they not registered my vehicle, but no one on the premise was able to finish my paperwork, leaving me without a car due to my following their instructions and cancelling my insurance, registration, and license plates. I had been assured by Scott, eager to leave for his vacation, that everything would be taken care of, and it would be an easy and quick transition. The car wasn't even fully prepped for me to take home, which they acknowledged after I brought it to their attention. After voicing my frustration with their lack of professionalism, leaving me without a way to get to work on time the following morning, and requesting some type of customer service reimbursement for their error I was told that they are unable to do that. Multiple other dealerships I have purchased vehicles with have always been willing to offer complimentary services as compensation for their errors. Country Hyundai seems to feel that inconveniencing customers, interfering with work schedules, and frankly poor communication skills warrants nothing. Interestingly enough when I arrived first thing the following morning to pick up my car, they had my vehicle registered and were putting the plates on despite not yet having received our check, the very thing they claimed prevented them from completing the registration the day earlier. We had to remind them that they still were not in possession of our payment, they were completely oblivious. I am very disappointed and after such a poor first experience will never come here again, or recommend it. UPDATE: I explicitly told Sales Manager Mike Paquette to have someone from this awful business to contact me to discuss this further. Unfortunately, over a week later NO ONE has contacted me, despite having both family cell phone numbers and my email address. The only response has been on this website, requesting that I contact them to talk about it. What professional, well run business would ever ask a very dissatisfied customer to contact them, instead of taking the initiative and reaching out to try to rectify the problem or at least apologize for being completely incompetent. More