Coulter INFINITI

From the first phone conversation, Ted was fantastic. He listened carefully to what we were shopping for ... and then went to work. He got back to me promptly on every occasion, and was straightforward and listened carefully to what we were shopping for ... and then went to work. He got back to me promptly on every occasion, and was straightforward and hinest in his dealings. He is a gentlman, and it was a pleasure dealing with him! If every automobile salesman handled their business as he does, buying a car would be a much more pleasant experience. I would highly recommend this dealership, and certainly recommend Ted for his highly professional, personable interaction with us during the car buying transaction. ... Bravo Ted! More

I've never purchased a luxury vehicle before so this was all so new for me. We got great customer service and Ted was very knowledgeable about the vehicles and all the inner workings, which should be the wa all so new for me. We got great customer service and Ted was very knowledgeable about the vehicles and all the inner workings, which should be the way it is with sales personnel, but in my past experiences is not. I never once felt like we were being talked down to or insulted into paying more money, another new experience for me. We had a reasonable, grown-up conversation that always remained respectful. And going through the finance person (I'm horrible with names, sorry) and signing paperwork was another great experience, there was literally no pressure and I felt like the gentleman went above and beyond to accommodate my needs. I didn't get my car right away as it needed to go through certification and detailing, but I was given a loaner vehicle (equivalent to my own vehicle) in the mean time, another great first experience. When I did pick up my car, it was perfect. The minor chips and scratches (I purchased a used vehicle) were fixed and immaculate, the interior smelled lovely and looked brand new and they put a new set of tires on. Really nice tires at that! Another wonderful surprise is that the tank was topped off. All of the details that this dealership provided in going above and beyond made this the best car buying experience I've ever had. People may not beleive me, but it is worth it to buy from a certified luxury dealer if for nothing else than the experience. I used to HATE buying cars from dealerships, but this is the first and only experience I can say I didn't leave feeling disspointed and abused. I feel really good about my purchase and I am happy that I had this experience. I don't think I'll ever buy from anyone else again. More

Richard Von Braun and his team at Coulter Infiniti went above and beyond what I have ever known a dealer to do. I usually hate the thought of buying a car and they took all the worry out of it. I thought above and beyond what I have ever known a dealer to do. I usually hate the thought of buying a car and they took all the worry out of it. I thought there was no hope for me to get a new car but Richard kept an eye out for a vehicle that would work for what my needs were and he got me into the most incredible vehicle. I never could have imagined owning such a beautiful car for such a great monthly payment and that is with not so great credit. I will never go anywhere else for a vehicle. Richard you are the BEST!!!!!! Thank You to everyone at Coulter Infiniti who made this possible for me. I am estatic! Actually you may not be able to get me out of my car I Love it so much. = ) More

I have bought my second vehicle from this dealership and both times I had a great experience. I worked with Ted on my last vehicle purchase and he was very honest helpful with my purchase. I would highly both times I had a great experience. I worked with Ted on my last vehicle purchase and he was very honest helpful with my purchase. I would highly reccomend this dealership to anyone who is looking to purchase an infiniti new or pre-owned. I would highly recommend that you work with Ted he is a very great sales man. More

The entire staff was friendly and low key, not too pushy. Ted Reese handled me perfectly by letting me make my decision first and then he guided me to the right vehicle for my situation. He was extremely k Ted Reese handled me perfectly by letting me make my decision first and then he guided me to the right vehicle for my situation. He was extremely knowledgable about the technical aspects of the Infiniti G37 Sedan and test drove it on his own first to show off the features and then guided my test drive so I could see the benefits on my own. I did not ask them to replace the tires and they certainly had enough ware remaining to sell but they replaced them any way, along with the rear breaks and windshield which was sand pitted. I would recommend this dealership for anyone pursuing an Infiniti. I love my car and have a new found respect for car dealerships. More

This was the easiest, most pleasant sales experience ever. Every employee I have had contact with has given me great customer service, including the evening receptionist, who is delight to talk to. Tha ever. Every employee I have had contact with has given me great customer service, including the evening receptionist, who is delight to talk to. Thank you for everything! More

Thank you for your patience dealing with me, your customer service is king , that is not easy to find this days. Everyone was very professional. Thanks for taking the time to help at a time that was customer service is king , that is not easy to find this days. Everyone was very professional. Thanks for taking the time to help at a time that was stressful. Your are great. See you next time. Theresa More

ONE OF THE BEST I HAVE EVER EXPERIENCED. THIS SERVICE ORG IS A SALES ASSET AS WELL. dont know what else I can say except to say that your word counter can't IS A SALES ASSET AS WELL. dont know what else I can say except to say that your word counter can't More

The Coulter staff was very accomodating in every aspect of the phrase "service with a smile" I appreciate the assistance of Mr.Bart Burns especially. of the phrase "service with a smile" I appreciate the assistance of Mr.Bart Burns especially. More

Nick is always responsive to my inquiries and in scheduling service. He assists in finding the best prices for PM services recommended, even though Coulter's pricing is a little on the high side. scheduling service. He assists in finding the best prices for PM services recommended, even though Coulter's pricing is a little on the high side. Nick found an obscure warranty item during my last service that I had not noticed saving me hundreds if it had gone unnoticed until after my warranty expires. I would recommend Nick and Coulter for any Infiniti service. More