Coulter Cadillac Buick GMC - Service Center
Phoenix, AZ
204 Reviews of Coulter Cadillac Buick GMC - Service Center
Tom called about 45 minutes before our appointment time and arrived exactly on time. He quickly assessed the problem and resolved the issue successfully. He left me a card with instructions to call for ser and arrived exactly on time. He quickly assessed the problem and resolved the issue successfully. He left me a card with instructions to call for service at any time and and was very efficient and pleasant. His manner and approach leaves me with a comfortable feeling about calling for assistance and that the willingness to assist is sincere not merely sales hype. More
My son was in a car accident. It was a very stressfull situation. Coulter Collision handled all of our needs with kindness and professionalism. The customer service was top- notch from every employee we c situation. Coulter Collision handled all of our needs with kindness and professionalism. The customer service was top- notch from every employee we came in contact with. Most people are understandably leery when dealing with insurance companies and car dealerships, but I would reccomend the gang at Coulter to anyone. Thank you for all the help! More
Both Paul Glans and Ed Stralko should teach everyone and every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was crac every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was cracked and scraped and needed to be replaced. (I ran over a Parking strip and did not realize the damage it had done) Earnhardt gave me a car to use for a few days till my insurance company came out to look. I called back after the weekend (when I was told to bring rental car back) and I was told by their service that the insurance Co. never made it out that day. Earnhardt basically told me to give rental car back and you’re stuck with no car. BTW i have a 2012 Cadillac SRX 7 months old. I immediately called Coulter and Paul Glans (formally with Legends now Earnhardt) told me to come right over asap and we will have a car waiting for you. That my friend, Is customer service! I got to Coulter, Ed had my rental waiting and within 1 week Car was done! I was sooo excited! I got home and realized that the tire rotation was not done so I called Coulter and they said Earnhardt reported they did it. Well, why would Earnhardt do a tire rotation on a cracked frame, as well as making me sign a release on the car to drive it from Earnhardt to Coulter claiming they never touched it! I knew it was not done because I was missing the air cap on the passenger’s side tire. That is how I knew it was not done. I brought it in, Coulter was going to do it anyway, knowing Earnhardt took the credit and the $$ from Corporate. I left and Cadillac customer service and made sure they knew that Earnhardt fraudulently put in a claim that was not done. Thank you Coulter, Paul Glans and Ed Stralko for all your help! I highly reccomend Paul for a new car and Ed for Service. Thank you!! Judi Goldman More
I had a very good experience. thank you ! it was much less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. More
Great roadside service. Fast and friendly. A wonderful dealership all around. Had my 30,000 service 6 days ago. All staff were cordial and extremely helpful. dealership all around. Had my 30,000 service 6 days ago. All staff were cordial and extremely helpful. More
I was very impressed with both Ed Stralko and Rich Garrick regarding the several repairs performed on my recently purchased vehicle. They were professional and were genuinely interested in assuring my Garrick regarding the several repairs performed on my recently purchased vehicle. They were professional and were genuinely interested in assuring my complete satisfaction with the performed services. I plan to visit Coulter again for vehicle service work based on my recent experience. More
I have been a customer since 2010,and last week I visited Coulter Cadillac without an appointment for a service concern. Edward approached me to assist, and since my former car care service manager was occup Coulter Cadillac without an appointment for a service concern. Edward approached me to assist, and since my former car care service manager was occupied I spoke to Edward. Edward was friendly and professional, and ensured that my car service care was handled in an extremely timely (I had a scheduled appointment elsewhere). I left with a big smile on my face, and totally happy with my Coulter Cadillac service care experience. Edward, thank you for your excellent customer service. I will be asking for you for my next visits. More
I purchased a used car from Coulter's used car lot. The I purchased a used car from Coulter's used car lot. The used car saleman, NOT Ed, was actually quite rude to me on one occasion when I came by to v I purchased a used car from Coulter's used car lot. The used car saleman, NOT Ed, was actually quite rude to me on one occasion when I came by to view the car. Despite his rudeness, I did purchase the car and he passed me onto Ed at their service department. Ed was just wonderful. He insured that everything on my vehicle was repaired/replaced and was always prompt and professional. Ed made my impression of Coulter Cadillac much better. More
Showed up on time, very frindly and professional. Could not solve problem because we needed the HOA manager there, but was eager to set new appt. not solve problem because we needed the HOA manager there, but was eager to set new appt. More
Josh, Russ, and Patrick were all amazing in assisting me with body work needed on my challenger! They were knowledgeable and caring...my car was i have good hands! I would recommend Coulter Cadillac to anyo with body work needed on my challenger! They were knowledgeable and caring...my car was i have good hands! I would recommend Coulter Cadillac to anyone! More