Coulter Cadillac Buick GMC - Service Center
Phoenix, AZ
200 Reviews of Coulter Cadillac Buick GMC - Service Center
Was in an accident (Other drivers insurance covered repairs, so I have no comment on cost of service), Coulter Cadillac got my car in right away to start on repairs, dealt with insurance directly, and repairs, so I have no comment on cost of service), Coulter Cadillac got my car in right away to start on repairs, dealt with insurance directly, and made it a very painless process. Russell Moore did a great job of keeping me up to date on the status of the repairs, and answered any questions I had about the services being done. When I got my car back, not only could I not tell it had ever been in an accident, but it was probably the cleanest it's been since I first drove it off the lot :-) More
Tom was timely, knowledgeable, and efficient. He scheduled a time to come program the garage door opener on my car. He called to confirm the appointment, was there early, very friendly and helpful. scheduled a time to come program the garage door opener on my car. He called to confirm the appointment, was there early, very friendly and helpful. I would definitely recommend him and this dealership to anyone. More
Ed was very personable and the work done on my Cadi was exemplary. I genuinely appreciate the way Ed conducted business, he is a genuine asset to Coulter. exemplary. I genuinely appreciate the way Ed conducted business, he is a genuine asset to Coulter. More
I needed a donut spare tire, and Jim was the only person in the valley who could help me. I had called Power road Buick and they directed me to a "scrap yard". Called AZ Auto parts, and they left me on ho in the valley who could help me. I had called Power road Buick and they directed me to a "scrap yard". Called AZ Auto parts, and they left me on hold for over 20 minutes, and didn't have a tire! Went online, and found one for $300...it's a 12 year old car...I can't afford that! But my friend Linda knew exactly who to call; Jim! I was horrified at how dirty my car was and Jim never blinked an eye! He and the mechanics treated me like a queen...then He WASHED MY CAR! If I could afford a Cadillac, I would never go anywhere else! Thank you Jim, for restoring my faith in humanity! What a great person Coulter has working for them! More
Tom called about 45 minutes before our appointment time and arrived exactly on time. He quickly assessed the problem and resolved the issue successfully. He left me a card with instructions to call for ser and arrived exactly on time. He quickly assessed the problem and resolved the issue successfully. He left me a card with instructions to call for service at any time and and was very efficient and pleasant. His manner and approach leaves me with a comfortable feeling about calling for assistance and that the willingness to assist is sincere not merely sales hype. More
My son was in a car accident. It was a very stressfull situation. Coulter Collision handled all of our needs with kindness and professionalism. The customer service was top- notch from every employee we c situation. Coulter Collision handled all of our needs with kindness and professionalism. The customer service was top- notch from every employee we came in contact with. Most people are understandably leery when dealing with insurance companies and car dealerships, but I would reccomend the gang at Coulter to anyone. Thank you for all the help! More
Both Paul Glans and Ed Stralko should teach everyone and every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was crac every dealer the meaning of Customer Service!!! I had brought my car to Earnhardt for an oil change. When they lifted my car up my frame was cracked and scraped and needed to be replaced. (I ran over a Parking strip and did not realize the damage it had done) Earnhardt gave me a car to use for a few days till my insurance company came out to look. I called back after the weekend (when I was told to bring rental car back) and I was told by their service that the insurance Co. never made it out that day. Earnhardt basically told me to give rental car back and you’re stuck with no car. BTW i have a 2012 Cadillac SRX 7 months old. I immediately called Coulter and Paul Glans (formally with Legends now Earnhardt) told me to come right over asap and we will have a car waiting for you. That my friend, Is customer service! I got to Coulter, Ed had my rental waiting and within 1 week Car was done! I was sooo excited! I got home and realized that the tire rotation was not done so I called Coulter and they said Earnhardt reported they did it. Well, why would Earnhardt do a tire rotation on a cracked frame, as well as making me sign a release on the car to drive it from Earnhardt to Coulter claiming they never touched it! I knew it was not done because I was missing the air cap on the passenger’s side tire. That is how I knew it was not done. I brought it in, Coulter was going to do it anyway, knowing Earnhardt took the credit and the $$ from Corporate. I left and Cadillac customer service and made sure they knew that Earnhardt fraudulently put in a claim that was not done. Thank you Coulter, Paul Glans and Ed Stralko for all your help! I highly reccomend Paul for a new car and Ed for Service. Thank you!! Judi Goldman More
I had a very good experience. thank you ! it was much less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. less than quoted and the service was very good. :) Russ was helpful and friendly the entire time. He did a great job. More