Coulter Cadillac Buick GMC - Service Center

I recently purchased a certified used vehicle from Coulter. There were two deficiencies noted at deal close and I was promised the parts would be ordered and I would be contacted when to bring in the Coulter. There were two deficiencies noted at deal close and I was promised the parts would be ordered and I would be contacted when to bring in the vehicle to have them installed. Ed Stralko called me soon afterwards and arranged for me to come in and have the work completed. Ed was extraordinarily professional, friendly, and informed me about the entire process, including some of the work which was covered under warranty. The work was completed quickly and well. In addition my car was washed and everything explained as to what had been done. Thanks ED! In addition I had some questions about some vehicle accessories which I asked of Jim Wright. He was very helpful, patient, and friendly. Thanks as well to Jim. I am looking forward to a long relationship with Coulter. More

Fantastic first service visit after purchasing my Cadillac XTS. This was a simple warranty replacement of a parking lamp. However, Ed Stralko made me feel like it was a personal visit and ensured t Cadillac XTS. This was a simple warranty replacement of a parking lamp. However, Ed Stralko made me feel like it was a personal visit and ensured that I was well taken care of. I am impressed with Coulter Cadillac as my initial purchase and now service experience are matched. Very pleasant with personalized care. It is the epidemy of traditional customer service. Thank you Coulter Cadillac! More

Our 2009 Cadillac DTS was due for service and we made an appointment with Brad Majercin to have the service work done and also ask him to have Scott Bergstrom check out the brakes as there was a noise comin appointment with Brad Majercin to have the service work done and also ask him to have Scott Bergstrom check out the brakes as there was a noise coming from the front brake area. I also asked Brad to recommend a salesman as we might be willing to check out a new SRX. Brad contacted Allen Hall and Allen was extremely helpful in showing us the new products available to us and also explaining the vehicles. We than stopped by Jon Thorne's office as Scott had road tested the DTS and Scott and Jon explained all about the braking concerns which was a mild noise and assured that it was not an issue. We continued to chat with Allen as he was taking us around showing us all the vehicles available and explaining each one as we saw the vehicles. After we saw the inventory, Allen offered a loaner as the DTS was not to be completed for a few hours. The loaner helped us to make a final decision and Allen did a great job of answering all of our questions and handled us very professional thru the complete process of purchasing, and all paperwork involved as well as a complete process of explaining all the functions of the SRX. All of these people involved handled us very professional and we are very pleased with our experience at Coulter Cadillac. We would like to thank all of these people involved. More

After a discussion with Paul Glans regarding a less than excellent service experience I had encountered, my understanding is that occasional mistakes occur. Paul Glans and Steve Henley were most gracious i excellent service experience I had encountered, my understanding is that occasional mistakes occur. Paul Glans and Steve Henley were most gracious in responding to my concerns and I feel quite at home at Coulter Cadillac. I am certain that I will continue to have my Cadillac serviced at Coulter and purchase my next vehicle from these professionals. More

Tom was prompt, friendly and attentive. He provided superior customer service and made my experience convenient. This website experience, however, is not on par with the quality of your personnel. superior customer service and made my experience convenient. This website experience, however, is not on par with the quality of your personnel. More

Check engine light on saw Dureen and she had a great deal on a buick lacross and ended up purchasing a used car in excellent condition. on a buick lacross and ended up purchasing a used car in excellent condition. More

I had purchased a used BMW from C.Cadillac and realized that I had a problem with the window washer pump. Ed was graceful enough to give me multiple options for having the problem rectified. One option was that I had a problem with the window washer pump. Ed was graceful enough to give me multiple options for having the problem rectified. One option was to have it serviced at BMW Tucson, as I lived in Tucson and it was a long drive just to come to Phx to have it fixed. Nevertheless, I decided to go back to C.Cadillac to have it fixed. Ed was very professional and had my car fixed. A courtesy car was also arranged during the servicing so as to minimize my inconvenience. Ed also provided honest and sound advice with regard to future car servicing. Overall, Ed and his team were very accommodating to my schedule, were attentive and responsive in answering questions and addressing the car problem. Ed was the best service person I have ever worked with in the car industry. I will definitely go back to C.Cadillac and Ed for future car servicing and fixes. Thanks Ed and C.Cadillac. More