Coulter Cadillac Buick GMC - Service Center

Fantastic first service visit after purchasing my Cadillac XTS. This was a simple warranty replacement of a parking lamp. However, Ed Stralko made me feel like it was a personal visit and ensured t Cadillac XTS. This was a simple warranty replacement of a parking lamp. However, Ed Stralko made me feel like it was a personal visit and ensured that I was well taken care of. I am impressed with Coulter Cadillac as my initial purchase and now service experience are matched. Very pleasant with personalized care. It is the epidemy of traditional customer service. Thank you Coulter Cadillac! More

Our 2009 Cadillac DTS was due for service and we made an appointment with Brad Majercin to have the service work done and also ask him to have Scott Bergstrom check out the brakes as there was a noise comin appointment with Brad Majercin to have the service work done and also ask him to have Scott Bergstrom check out the brakes as there was a noise coming from the front brake area. I also asked Brad to recommend a salesman as we might be willing to check out a new SRX. Brad contacted Allen Hall and Allen was extremely helpful in showing us the new products available to us and also explaining the vehicles. We than stopped by Jon Thorne's office as Scott had road tested the DTS and Scott and Jon explained all about the braking concerns which was a mild noise and assured that it was not an issue. We continued to chat with Allen as he was taking us around showing us all the vehicles available and explaining each one as we saw the vehicles. After we saw the inventory, Allen offered a loaner as the DTS was not to be completed for a few hours. The loaner helped us to make a final decision and Allen did a great job of answering all of our questions and handled us very professional thru the complete process of purchasing, and all paperwork involved as well as a complete process of explaining all the functions of the SRX. All of these people involved handled us very professional and we are very pleased with our experience at Coulter Cadillac. We would like to thank all of these people involved. More

After a discussion with Paul Glans regarding a less than excellent service experience I had encountered, my understanding is that occasional mistakes occur. Paul Glans and Steve Henley were most gracious i excellent service experience I had encountered, my understanding is that occasional mistakes occur. Paul Glans and Steve Henley were most gracious in responding to my concerns and I feel quite at home at Coulter Cadillac. I am certain that I will continue to have my Cadillac serviced at Coulter and purchase my next vehicle from these professionals. More

Tom was prompt, friendly and attentive. He provided superior customer service and made my experience convenient. This website experience, however, is not on par with the quality of your personnel. superior customer service and made my experience convenient. This website experience, however, is not on par with the quality of your personnel. More

Check engine light on saw Dureen and she had a great deal on a buick lacross and ended up purchasing a used car in excellent condition. on a buick lacross and ended up purchasing a used car in excellent condition. More

I had purchased a used BMW from C.Cadillac and realized that I had a problem with the window washer pump. Ed was graceful enough to give me multiple options for having the problem rectified. One option was that I had a problem with the window washer pump. Ed was graceful enough to give me multiple options for having the problem rectified. One option was to have it serviced at BMW Tucson, as I lived in Tucson and it was a long drive just to come to Phx to have it fixed. Nevertheless, I decided to go back to C.Cadillac to have it fixed. Ed was very professional and had my car fixed. A courtesy car was also arranged during the servicing so as to minimize my inconvenience. Ed also provided honest and sound advice with regard to future car servicing. Overall, Ed and his team were very accommodating to my schedule, were attentive and responsive in answering questions and addressing the car problem. Ed was the best service person I have ever worked with in the car industry. I will definitely go back to C.Cadillac and Ed for future car servicing and fixes. Thanks Ed and C.Cadillac. More

I brought in the vehicle with several problems to repair. Mr. Ed Stralko went above and beyond to see that the service/repairs were done to my satisfaction and showed great diligence in a very timely manner Mr. Ed Stralko went above and beyond to see that the service/repairs were done to my satisfaction and showed great diligence in a very timely manner to complete the work, and took time to go over each item with me. He also displayed genuine concern for me as a customer, and the time he spent to demonstrate the repaired items was much appreciated. I have not had as professional or highly competent service experiences in any of the previous establishments here in the Prescott and Verde Valley areas I have used over the years then I had from Ed ,and would seriously entertain the drive down for further service on this vehicle or other GMC or Chevy vehicles I have, or may have in the future. Diane M. Filkins P.O. Box 1844 Dewey,Az. 86327 Tel: 928-632-0808 More

I leased a new 2013 Buick Regal on October 12, and I love it! I had two small warranty issues which Ed Stralko helped me with on October 14 and October 22. Ed is professional, courteous, respectful, friend it! I had two small warranty issues which Ed Stralko helped me with on October 14 and October 22. Ed is professional, courteous, respectful, friendly, efficient, and made certain I left Coulter Cadillac completely satisfied. I could not have asked for better service. Although I don't anticipate needing to visit the Service department very often, I have complete confidence that Ed will take excellent care of me when I do. More

Alan did an excellent job as usual following up on getting my gate opener programmed on my 2013 Escalade EXT. Tom Munoz came out and was extremely helpful getting the right person on the phone to pro getting my gate opener programmed on my 2013 Escalade EXT. Tom Munoz came out and was extremely helpful getting the right person on the phone to program my opener for my subdivision gate. Talk about a difficult process that because of Tom and his knowledge (and patience) made the experience painless. Coulter Mobile service is fantastic and better than my Mercedes experiences. The quality of the car is not what sets the Cadillac brand apart it is clearly the above and beyond service and follow through. Once again Alan Hall saves the day.... The Ochser Family Love's Alan Hall...... More

i would recommend this dealership to my friends, family or anyone I care about, because of the superb service I received, each time, from Mr. Stralko. Thankyou for always taking the time & listen to our or anyone I care about, because of the superb service I received, each time, from Mr. Stralko. Thankyou for always taking the time & listen to our concerns at any time that we need to bring our vehicles in for service. You make our experience comfortable, trustworthy & personable all these years with you, Mr. Stralko. More