Coulter Cadillac Buick GMC - Service Center

Fix for tweeting and grinding under the hood I had been experiencing a tweeting and grinding noise under the hood when I backed out of a parking space and began to turn the steering wheel. I sto I had been experiencing a tweeting and grinding noise under the hood when I backed out of a parking space and began to turn the steering wheel. I stopped into Coulter Cadillac, my dealership at 12th Street and Camelback, to ask Ed Stralko, my service guru, what the issue might be. He got a technician involved, and they very quickly pulled up the GM bulletin relating to the necessary fix. I was SO proud of myself for how I described the issue because the bulletin called it a "chirping and growling" noise. I was close! In any event, in the course of no more than 15 minutes, the issue was diagnosed and I scheduled the fix for the next day. Ed is always professional, respectful, and courteous and is such a pleasure to work with. He has resolved every one of the few issues I have had since leasing my Regal in October 2013 and has done it with a smile on his face. Oh, and how could I forget this: Yesterday when I took my car in, he said it would take an hour to fix. (He had also told me that the previous day.) And it took an hour to fix! It's very hard to find this kind of quality service in this day and age. Thank you, Ed! More

Prompt, professional and painless Took my car in for recall work. Called Ed Stralko, Service Manager and he confirmed my car needed the recall performed. He ordered parts and schedul Took my car in for recall work. Called Ed Stralko, Service Manager and he confirmed my car needed the recall performed. He ordered parts and scheduled me on my off day. I showed up and was immediately met by Ed who had already completed my work order so all I had to do was have a cup of coffee and a doughnut while work was done. Half hour later my car was done. More

Ed Stralko is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are second to none and in my opinion, he is a true asset to the Coulter team. More

Professional and thorough I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was ex I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was excellent,and all work done properly. Very impressed. Thank you Ed,Bill and folks who performed the work! More

Great Experience I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS, More

Roadside Assistance Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was very kind. Thank you Tom for your excellent customer service! More

Easy and Fast The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked vehicle. He was professional and considerate through the entire experience--a real template for "getting it right". More

Best collision/body shop in Arizona This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was orig This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was originally recommended to me by Bill Jurczak in the resale department who said they did great work, he wasn't wrong. In both situations where my car had been hit by someone else they were able to flawlessly repair the dents and match the paint perfectly (which isn't easy to do on a car with metallic fleck paint). These guys are pros andJay and Riley are extremely friendly and always go the extra mile to ensure 100% satisfaction. A+++++++++ guys. Thanks again!! More

Another Great Experience I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter wa I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter was loose. The mechanic had tightened it and the car was as good as new. I should note here that unfortunately I didn't have Coulter do the oil change so they were not at fault. Even though we had not met, Bill was extremely professional and handled the problem in record time. GREAT JOB Bill! More

Great customer service I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on the highway. I could not find the paperwork showing the promised repair and it took me several months to get the car back to them but like usual Ed in the service center remembered and was so polite. Got my car right in and made sure they had the part in stock even before I came since he knew I had little ones and couldn't wait all day for it. They fixed the mirror and detailed the car for me very quickly. Just wish I lived closer to have all my maintenance handled there. More