Coulter Cadillac Buick GMC - Service Center

Ed Stralko is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are second to none and in my opinion, he is a true asset to the Coulter team. More

Professional and thorough I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was ex I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was excellent,and all work done properly. Very impressed. Thank you Ed,Bill and folks who performed the work! More

Great Experience I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS, More

Roadside Assistance Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was very kind. Thank you Tom for your excellent customer service! More

Easy and Fast The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked vehicle. He was professional and considerate through the entire experience--a real template for "getting it right". More

Best collision/body shop in Arizona This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was orig This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was originally recommended to me by Bill Jurczak in the resale department who said they did great work, he wasn't wrong. In both situations where my car had been hit by someone else they were able to flawlessly repair the dents and match the paint perfectly (which isn't easy to do on a car with metallic fleck paint). These guys are pros andJay and Riley are extremely friendly and always go the extra mile to ensure 100% satisfaction. A+++++++++ guys. Thanks again!! More

Another Great Experience I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter wa I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter was loose. The mechanic had tightened it and the car was as good as new. I should note here that unfortunately I didn't have Coulter do the oil change so they were not at fault. Even though we had not met, Bill was extremely professional and handled the problem in record time. GREAT JOB Bill! More

Great customer service I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on the highway. I could not find the paperwork showing the promised repair and it took me several months to get the car back to them but like usual Ed in the service center remembered and was so polite. Got my car right in and made sure they had the part in stock even before I came since he knew I had little ones and couldn't wait all day for it. They fixed the mirror and detailed the car for me very quickly. Just wish I lived closer to have all my maintenance handled there. More

Spa day for our car. Going into Coulter Cadillac is like going to a VERY nice resort for you and the wife but for your car. You get your car back from the team at coulter Going into Coulter Cadillac is like going to a VERY nice resort for you and the wife but for your car. You get your car back from the team at coulter and it just looks and feels like it just had a massage with day spa treatment. My wife and I had paint work and service work repaired while ED was watching over our pride and joy so to speak, when we picked it up ED was very friendly. He paid attention to all of the details that we needed him to address. THANK YOU FOR TAKING EXCELLENT CARE OF OUR CAR while we trusted you with it, we will recommend your service department to everybody in need of repairs....... More

I recently purchased a certified pre-owned Cadillac ATS and the vehicle had to have a part replaced. I have never experienced such wonderful customer service as I have today. Mr. Edward Stralko, Assistan and the vehicle had to have a part replaced. I have never experienced such wonderful customer service as I have today. Mr. Edward Stralko, Assistant Service Manager, made me feel as if I was the only customer he needed to tend to. He not only had a vehicle dropped off at my office for me to use while my car was being serviced, but kept me informed and updated as to how things where going. When my car was ready he said he would have someone deliver it to me. As he discovered, everyone else was already busy and he did not want to have me wait past my 5:00 p.m. work departure. He personally took it upon himself to drive my vehicle to my office and hand me the keys. I have never, in all my years of driving expensive foreign cars, experienced an individual or dealership that catered to my needs. I have to say, I am so happy to be part of the Coulter family. From Sales, to Management to Service such extreme professionalism. And to Eddie ... YOU ROCK!! You're the best!! Thank you! Thank you!! From a very happy customer!! Tammy More