Coulter Cadillac Buick GMC - Service Center

Roadside Assistance Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was Tom was very helpful when I experienced an unexpected flat tire. He arrived within is projected time frame and completed the work flawlessly. He was very kind. Thank you Tom for your excellent customer service! More

Easy and Fast The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked The day started with a dead battery. I called Cadillac Roadside Assistance who pulled in Coulter. The technician arrived early, in a clean well marked vehicle. He was professional and considerate through the entire experience--a real template for "getting it right". More

Best collision/body shop in Arizona This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was orig This is my second time using Coulter collision to repair my 2011 Ford Flex and I must say that they did an excellent job yet again!! The shop was originally recommended to me by Bill Jurczak in the resale department who said they did great work, he wasn't wrong. In both situations where my car had been hit by someone else they were able to flawlessly repair the dents and match the paint perfectly (which isn't easy to do on a car with metallic fleck paint). These guys are pros andJay and Riley are extremely friendly and always go the extra mile to ensure 100% satisfaction. A+++++++++ guys. Thanks again!! More

Another Great Experience I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter wa I took my car into Coulter for an oil leak. Within an hour or so I got a call from Bill saying the car was done. He explained that the oil filter was loose. The mechanic had tightened it and the car was as good as new. I should note here that unfortunately I didn't have Coulter do the oil change so they were not at fault. Even though we had not met, Bill was extremely professional and handled the problem in record time. GREAT JOB Bill! More

Great customer service I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on I purchased my Yukon several months go through Coulter Cadillac. There were a few issues that need to be address for example the side mirror shock on the highway. I could not find the paperwork showing the promised repair and it took me several months to get the car back to them but like usual Ed in the service center remembered and was so polite. Got my car right in and made sure they had the part in stock even before I came since he knew I had little ones and couldn't wait all day for it. They fixed the mirror and detailed the car for me very quickly. Just wish I lived closer to have all my maintenance handled there. More

Spa day for our car. Going into Coulter Cadillac is like going to a VERY nice resort for you and the wife but for your car. You get your car back from the team at coulter Going into Coulter Cadillac is like going to a VERY nice resort for you and the wife but for your car. You get your car back from the team at coulter and it just looks and feels like it just had a massage with day spa treatment. My wife and I had paint work and service work repaired while ED was watching over our pride and joy so to speak, when we picked it up ED was very friendly. He paid attention to all of the details that we needed him to address. THANK YOU FOR TAKING EXCELLENT CARE OF OUR CAR while we trusted you with it, we will recommend your service department to everybody in need of repairs....... More

I recently purchased a certified pre-owned Cadillac ATS and the vehicle had to have a part replaced. I have never experienced such wonderful customer service as I have today. Mr. Edward Stralko, Assistan and the vehicle had to have a part replaced. I have never experienced such wonderful customer service as I have today. Mr. Edward Stralko, Assistant Service Manager, made me feel as if I was the only customer he needed to tend to. He not only had a vehicle dropped off at my office for me to use while my car was being serviced, but kept me informed and updated as to how things where going. When my car was ready he said he would have someone deliver it to me. As he discovered, everyone else was already busy and he did not want to have me wait past my 5:00 p.m. work departure. He personally took it upon himself to drive my vehicle to my office and hand me the keys. I have never, in all my years of driving expensive foreign cars, experienced an individual or dealership that catered to my needs. I have to say, I am so happy to be part of the Coulter family. From Sales, to Management to Service such extreme professionalism. And to Eddie ... YOU ROCK!! You're the best!! Thank you! Thank you!! From a very happy customer!! Tammy More

after being sideswiped on freeway, took vehicle here to get repaired, got vehicle back, doesn't even look like it was involved in an accident, love the quality of work done here get repaired, got vehicle back, doesn't even look like it was involved in an accident, love the quality of work done here More

In December I was in an accident, and since I bought my GMC at Coulter and have all my service work done there, I wanted to have the collision repair done there too. Jay Santomeno handled the repairs right GMC at Coulter and have all my service work done there, I wanted to have the collision repair done there too. Jay Santomeno handled the repairs right from the start, dealing with the insurance company and furnishing me with a car to drive while the repairs were being done. We stayed in constant communications, and Jay was always very courteous and kept me informed of the progress. He had me come to the shop after removing the damaged parts and explained exactly what was damaged and how it was being repaired. He was able to stay within the insurance repair limits and returned my vehicle to me in almost new condition! I was very happy with the results, and was very glad I took my vehicle to Coulter Cadillac for the repairs! The spare tire lock was missing when I picked up my vehicle, and Jay was more than receptive to replace it, but would have to order one. When I got home I found it in the parts I had hurriedly picked up at the accident scene. I called him to cancel the order and he was very relieved. The fact that he was willing to replace it without question was very admirable. I would highly recommend Coulter Cadillac and Jay Santomeno--they will take very good care of you and make sure you are satisfied with the results! Sherm Orton More