Coulter Cadillac Buick GMC - Service Center

Great Service! I recently had an accident in my Escalade where my driver's side mirror was damaged. I was referred to Mark Shillington, who ordered my new mirror ov I recently had an accident in my Escalade where my driver's side mirror was damaged. I was referred to Mark Shillington, who ordered my new mirror over the phone. When it came in, he was immediately able to install it. After it was installed, I took a road trip where I found the mirror was not properly sealed and air was leaking in. I called Mark and he had me run it over to the dealership to fix it. When I did, it was determined that more work to seal the mirror was needed, so I set up a time to take it back. When I returned, the work was completed. At every phase of this process, Mark was more than willing to do whatever it took to make sure the job was completed to my satisfaction. This is a perfect example of what CUSTOMER SERVICE should be. Kudos to MARK SHILLINGTON for knowing what a great customer experience should be!! More

Excellent Service Experience Today I took my 2012 corvette into Coulter and dealt with Ed Stralko. My car had a strong smell of gas when the tank was full. Ed had a mechanic evalu Today I took my 2012 corvette into Coulter and dealt with Ed Stralko. My car had a strong smell of gas when the tank was full. Ed had a mechanic evaluate it. They located a leak within mins. Once I gave the okay to repair Ed went to work and located the rare tank. Within 3-4 hrs the vehicle was completed, washed and ready to go. I will not go anywhere else for my GM related repairs. More

Awesome Service Dept. Visited Coulter for a recall and Ed Stralko took great care of me and my car. The work was done very quickly, and they even washed it when they were d Visited Coulter for a recall and Ed Stralko took great care of me and my car. The work was done very quickly, and they even washed it when they were done, Ed made sure we were comfortable while waiting. What a great employee to have working with your customers. More

Great service! Called Edward Stralko with a concern over my differential leaking fluid. He got me in and taken care of quickly and even saved me a couple bucks. Th Called Edward Stralko with a concern over my differential leaking fluid. He got me in and taken care of quickly and even saved me a couple bucks. Thanks Ed! More

Excellent Service Again! Wed I took my 2012 Corvette into Coulter Cadillac. That's right, I take my Corvette to a Cadillac Dealer because of the excellent service experiences Wed I took my 2012 Corvette into Coulter Cadillac. That's right, I take my Corvette to a Cadillac Dealer because of the excellent service experiences I've had in the past. I deal with Ed Stralko, one of the Service Mgrs. This time the visit was due to my airbag light staying on. I had read enough on the internet that I thought it was the passenger side sensor. Ed and his great staff of Techs found it was actually the driver's side airbag connection. While Ed was pulling the Corvette back to the Tech he noticed some scratches on my passenger side window tint. He asked if I would like them to fix that while it was there. This is the kind of "above and beyond" service experience you'll get from Ed and Coulter. More

Response and processing of advisory service letter I received a letter from Buick re: my Enclave's possible problem with its transmission, and offer to reimburse any expense already paid. I contacted C I received a letter from Buick re: my Enclave's possible problem with its transmission, and offer to reimburse any expense already paid. I contacted Coulter and honestly from beginning to end, I had amazing service! They arranged to pick up and drop off my Buick so I could spend my day at work not driving around doing paperwork and car inspections. And only 4 weeks later, my reimbursement check was delivered to my home by Eddie Stralko! He happened to notice my address was in the same neighborhood in which he lives, and offered to drop the check by my house on the way home from work. THAT is the type of service you just can't find anymore! Thank you Eddie and the rest of the service staff at Coulter for helping me from start to finish. You guys are amazing! More

Roadside Assistance Have used Coulter 3x's for dead batteries over the last few years. Tom was my technician today, always prepared, on-time, efficient. I call them for Have used Coulter 3x's for dead batteries over the last few years. Tom was my technician today, always prepared, on-time, efficient. I call them for all my service needs. More

service dept Was met by Mr Ed Stralko Was met by Mr Ed Stralko Was more than happy with their service dept. Was very happy with amount of time it took. felt like it was in and out. Everything was done right. would come back for service. This was on a used camaro I bought from them two days before. So if this is how I was treated on a used car then I'd buy new from them. Told Ed I have owned 26 corvettes he's on his 3rd. so we hit it off. So what I'm saying I know service and I was very happy with theirs Lyn Adams More

Edward T Stralko II is an excellent service manager Edward handled our service in a most efficient way and to our satisfaction! All of our experiences at Coulter Cadillac have been very positive. We w Edward handled our service in a most efficient way and to our satisfaction! All of our experiences at Coulter Cadillac have been very positive. We would not consider another dealership. More

Collision Repair I was bumped at a stop light and the driver's insurance company referred me to the Coulter Collision Center. Jay was my primary contact at Coulter and I was bumped at a stop light and the driver's insurance company referred me to the Coulter Collision Center. Jay was my primary contact at Coulter and he could not have been more patient and cooperative. The bumper on my car had to be replaced and painted. The work was completed in under three days and looks flawless. I highly recommend this dealership's collision services. Thanks, Jay! More