Coulter Cadillac Buick GMC - Service Center

Response and processing of advisory service letter I received a letter from Buick re: my Enclave's possible problem with its transmission, and offer to reimburse any expense already paid. I contacted C I received a letter from Buick re: my Enclave's possible problem with its transmission, and offer to reimburse any expense already paid. I contacted Coulter and honestly from beginning to end, I had amazing service! They arranged to pick up and drop off my Buick so I could spend my day at work not driving around doing paperwork and car inspections. And only 4 weeks later, my reimbursement check was delivered to my home by Eddie Stralko! He happened to notice my address was in the same neighborhood in which he lives, and offered to drop the check by my house on the way home from work. THAT is the type of service you just can't find anymore! Thank you Eddie and the rest of the service staff at Coulter for helping me from start to finish. You guys are amazing! More

Roadside Assistance Have used Coulter 3x's for dead batteries over the last few years. Tom was my technician today, always prepared, on-time, efficient. I call them for Have used Coulter 3x's for dead batteries over the last few years. Tom was my technician today, always prepared, on-time, efficient. I call them for all my service needs. More

service dept Was met by Mr Ed Stralko Was met by Mr Ed Stralko Was more than happy with their service dept. Was very happy with amount of time it took. felt like it was in and out. Everything was done right. would come back for service. This was on a used camaro I bought from them two days before. So if this is how I was treated on a used car then I'd buy new from them. Told Ed I have owned 26 corvettes he's on his 3rd. so we hit it off. So what I'm saying I know service and I was very happy with theirs Lyn Adams More

Edward T Stralko II is an excellent service manager Edward handled our service in a most efficient way and to our satisfaction! All of our experiences at Coulter Cadillac have been very positive. We w Edward handled our service in a most efficient way and to our satisfaction! All of our experiences at Coulter Cadillac have been very positive. We would not consider another dealership. More

Collision Repair I was bumped at a stop light and the driver's insurance company referred me to the Coulter Collision Center. Jay was my primary contact at Coulter and I was bumped at a stop light and the driver's insurance company referred me to the Coulter Collision Center. Jay was my primary contact at Coulter and he could not have been more patient and cooperative. The bumper on my car had to be replaced and painted. The work was completed in under three days and looks flawless. I highly recommend this dealership's collision services. Thanks, Jay! More

Fix for tweeting and grinding under the hood I had been experiencing a tweeting and grinding noise under the hood when I backed out of a parking space and began to turn the steering wheel. I sto I had been experiencing a tweeting and grinding noise under the hood when I backed out of a parking space and began to turn the steering wheel. I stopped into Coulter Cadillac, my dealership at 12th Street and Camelback, to ask Ed Stralko, my service guru, what the issue might be. He got a technician involved, and they very quickly pulled up the GM bulletin relating to the necessary fix. I was SO proud of myself for how I described the issue because the bulletin called it a "chirping and growling" noise. I was close! In any event, in the course of no more than 15 minutes, the issue was diagnosed and I scheduled the fix for the next day. Ed is always professional, respectful, and courteous and is such a pleasure to work with. He has resolved every one of the few issues I have had since leasing my Regal in October 2013 and has done it with a smile on his face. Oh, and how could I forget this: Yesterday when I took my car in, he said it would take an hour to fix. (He had also told me that the previous day.) And it took an hour to fix! It's very hard to find this kind of quality service in this day and age. Thank you, Ed! More

Prompt, professional and painless Took my car in for recall work. Called Ed Stralko, Service Manager and he confirmed my car needed the recall performed. He ordered parts and schedul Took my car in for recall work. Called Ed Stralko, Service Manager and he confirmed my car needed the recall performed. He ordered parts and scheduled me on my off day. I showed up and was immediately met by Ed who had already completed my work order so all I had to do was have a cup of coffee and a doughnut while work was done. Half hour later my car was done. More

Ed Stralko is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are is the primary reason that I continue to have my Cadillac serviced at Coulter-Phoenix. His knowledge, dedication, professionalism and kindness are second to none and in my opinion, he is a true asset to the Coulter team. More

Professional and thorough I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was ex I needed to have 2 recalls,and some warranty work performed on my car,and could not have had it handled by a more capable group. Communication was excellent,and all work done properly. Very impressed. Thank you Ed,Bill and folks who performed the work! More

Great Experience I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS I took my vehicle in for a simple recall problem. Ed was very welcoming and professional. The work was completed in record time while I waited. THANKS, More