Coulter Cadillac Buick GMC - Service Center

Roadside assist Tom Munoz came promptly to check my battery when my car would not start. Very polite and professional. He told me if I have any issues with my vehicle Tom Munoz came promptly to check my battery when my car would not start. Very polite and professional. He told me if I have any issues with my vehicle to call anytime. More

Flat Tire - Roadside Assistance to the rescue! Tom Munoz with Coulter Cadillac, Phx - roadside Assistance came to my rescue. He came and put on a spare tire in the pouring rain and then the next d Tom Munoz with Coulter Cadillac, Phx - roadside Assistance came to my rescue. He came and put on a spare tire in the pouring rain and then the next day he came to my home to put on a new tire. More

Garage opener service Tom Munoz was very responsive in coming to my home to program the garage opener on my new Cadillac Escalade. Great on time friendly service. Tom Munoz was very responsive in coming to my home to program the garage opener on my new Cadillac Escalade. Great on time friendly service. More

Escalade Service We bought our car from John. He was very pleasant to work with and kind. He did go over car features very well with the Escalade. Next, we ended up We bought our car from John. He was very pleasant to work with and kind. He did go over car features very well with the Escalade. Next, we ended up buying a 2016 Escalade ESV (bigger version) and Bo gave me an overview of the car's features and I was very happy with his knowledge and willingness as well. They were both open to an appointment anytime that worked for me. Also, Tom Munoz came to my house two different times to program my garage door opener to the car. He was so flexible and willing to even come back again if there were any additional needs. Thank you all so much! More

Great Service! I recently had an accident in my Escalade where my driver's side mirror was damaged. I was referred to Mark Shillington, who ordered my new mirror ov I recently had an accident in my Escalade where my driver's side mirror was damaged. I was referred to Mark Shillington, who ordered my new mirror over the phone. When it came in, he was immediately able to install it. After it was installed, I took a road trip where I found the mirror was not properly sealed and air was leaking in. I called Mark and he had me run it over to the dealership to fix it. When I did, it was determined that more work to seal the mirror was needed, so I set up a time to take it back. When I returned, the work was completed. At every phase of this process, Mark was more than willing to do whatever it took to make sure the job was completed to my satisfaction. This is a perfect example of what CUSTOMER SERVICE should be. Kudos to MARK SHILLINGTON for knowing what a great customer experience should be!! More

Excellent Service Experience Today I took my 2012 corvette into Coulter and dealt with Ed Stralko. My car had a strong smell of gas when the tank was full. Ed had a mechanic evalu Today I took my 2012 corvette into Coulter and dealt with Ed Stralko. My car had a strong smell of gas when the tank was full. Ed had a mechanic evaluate it. They located a leak within mins. Once I gave the okay to repair Ed went to work and located the rare tank. Within 3-4 hrs the vehicle was completed, washed and ready to go. I will not go anywhere else for my GM related repairs. More

Awesome Service Dept. Visited Coulter for a recall and Ed Stralko took great care of me and my car. The work was done very quickly, and they even washed it when they were d Visited Coulter for a recall and Ed Stralko took great care of me and my car. The work was done very quickly, and they even washed it when they were done, Ed made sure we were comfortable while waiting. What a great employee to have working with your customers. More

Great service! Called Edward Stralko with a concern over my differential leaking fluid. He got me in and taken care of quickly and even saved me a couple bucks. Th Called Edward Stralko with a concern over my differential leaking fluid. He got me in and taken care of quickly and even saved me a couple bucks. Thanks Ed! More

Excellent Service Again! Wed I took my 2012 Corvette into Coulter Cadillac. That's right, I take my Corvette to a Cadillac Dealer because of the excellent service experiences Wed I took my 2012 Corvette into Coulter Cadillac. That's right, I take my Corvette to a Cadillac Dealer because of the excellent service experiences I've had in the past. I deal with Ed Stralko, one of the Service Mgrs. This time the visit was due to my airbag light staying on. I had read enough on the internet that I thought it was the passenger side sensor. Ed and his great staff of Techs found it was actually the driver's side airbag connection. While Ed was pulling the Corvette back to the Tech he noticed some scratches on my passenger side window tint. He asked if I would like them to fix that while it was there. This is the kind of "above and beyond" service experience you'll get from Ed and Coulter. More