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Coulter Cadillac Buick GMC - Service Center
Phoenix, AZ
200 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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200 Reviews of Coulter Cadillac Buick GMC - Service Center
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April 10, 2012
Seth and Ken were fantastic! Had an incident occur with a vehicle during transport, and the insurance company was a complete nightmare to deal with. Seth and Ken were attentive, prompt, and friendly. I a vehicle during transport, and the insurance company was a complete nightmare to deal with. Seth and Ken were attentive, prompt, and friendly. I will never take our car anywhere else. Coutler just earned a customer for life, thanks to Seth, Ken, and the body shop team. More
by kennethepps
Employees Worked With
Seth Greenwood
April 10, 2012
Brought my car in for service and I couldn't have been happier with the service and attention that I recieved. Ed was great and I will not hesitate bringing my car back in the future!I will be recomending happier with the service and attention that I recieved. Ed was great and I will not hesitate bringing my car back in the future!I will be recomending Ed and Coulter Cadillac to all of my friends! Thanks for the great job!!! More
by Paula 55
Employees Worked With
Edward Stralko, Edward T. Stralko II
April 08, 2012
Called Roadside Assistance and Tom resp[onded. Very professional, prompt and freindly when he arrived. Diagnosed the problem and had the vehicle running again within 15 minutes. This type of service is professional, prompt and freindly when he arrived. Diagnosed the problem and had the vehicle running again within 15 minutes. This type of service is why I will always buy Cadillac's. More
by mcmulligan
Employees Worked With
tom munoz
April 05, 2012
After several bad experiences with local Chevrolet Dealers on other issues I brought my Corvette to Coulter Cadillac to see if they would be willing to hunt down a rattle that was coming from behind t Dealers on other issues I brought my Corvette to Coulter Cadillac to see if they would be willing to hunt down a rattle that was coming from behind the dash. I really didn't know what to expect as my car isn't a Cadillac but I had been told by members of my Corvette Club that Coulter could service any GM car and that the service staff was the best in Arizona. I have to say, I was not disappointed. When I pulled into the service drive, I was immediately impressed with the condition of the service area. You can tell that there is a great deal of pride taken on the part of every member of the service staff. I was met immediately by a representative and as my Corvette Club friend said, I asked for Ed Stralko. Ed came out immediately to talk to me. I explained the problem I was experiencing and I got the impression that he genuinely wanted to resolve the issue. As a customer, you can tell when the people you are working with actually care about customer satisfaction. Ed is one of those people. My car was quickly taken to a service bay and a technician took a look at it right away. The irritating rattle in my dash that had been bothering me for over a month (which I believed to be the result of a windshield replacement) was quickly diagnosed and after only a few moments was corrected. I was shocked. I tried to have this looked into at a local Chevy dealer only to be treated as if I were some kind of bother to them which forced me to leave without anyone but the service advisor looking at my car. Honestly, it was something I thought I was just going to have to live with. You have no idea how happy I am that Coulter Cadillac services other GM products. With people like Ed and John (the technician who removed the rattle) you can be sure that I will use Coulter for any service I need from here on out. On a side note.. The service I received from Ed and his team at Coulter will also factor into my decision as to what car replaces my Corvette. I have had my car for three years and will be replacing it in the upcoming year. One of the cars I am considering is the CTS-V. Actually it is between the Cadillac and the Mercedes C63 AMG. With the service I received at Coulter, I have to say that the CTS-V looks like a little better choice then it did just a day ago. More
by johnsyb
Employees Worked With
Edward Stralko, Edward T. Stralko II
March 26, 2012
For nearly six weeks, Seth has been my hero. He has addressed every with a sense of urgency, as if it were his own vehicle. I am ever so grateful to him, for taking care of me and my Denali, from the addressed every with a sense of urgency, as if it were his own vehicle. I am ever so grateful to him, for taking care of me and my Denali, from the second we landed on his doorstep. I hope Coulter knows how dedicated and valuable of an employee Seth is! More
by loreneellis
Employees Worked With
Seth Greenwood, Seth Greenwood
March 20, 2012
I contacted Bob Westerholm regarding body repair on my vehicle. I found Bob to be both courteous and professional. I was very pleased with the results and the timely fashion in which they were completed vehicle. I found Bob to be both courteous and professional. I was very pleased with the results and the timely fashion in which they were completed. More
by Glenda Weaver
Employees Worked With
Bob Westerholm
March 08, 2012
My wife and I were stranded at a parking lot. We called our service advisor, Joe Helms. He sent a service technician to our location to check why the car would not start. Tom Munoz arrived from Coulter, our service advisor, Joe Helms. He sent a service technician to our location to check why the car would not start. Tom Munoz arrived from Coulter, checked the battery and advised he needed to replace it. Tom changed the battery out and had us on our way in minimum time. His quick response and courteous demeanor was greatly appreciated. Joe and Tom quickly resolved our problem with professionalism that both my wife and I appreciate. More
by TBJansen
Employees Worked With
Tom Munoz and Joe Helms
February 28, 2012
I recently had an issue with my Cadillac leaking coolant. I had the pleasure of working with Edward Stralko in the past and was pleased to have him take care of my misfortune once again. My repair was taken I had the pleasure of working with Edward Stralko in the past and was pleased to have him take care of my misfortune once again. My repair was taken care of in a timely manner and returned to me looking like it just came off the showroom floor! Ed is a definate asset to the Coulter Organization! More
by PatriotFan2
Employees Worked With
Ed Stralko, Edward T. Stralko II
February 23, 2012
I initially brought my car to Coulter to deal with an air bag issue. Ed Stralko addressed this issue efficiently and with a courteous manner. He followed up with me afterward to make sure the matter was ta bag issue. Ed Stralko addressed this issue efficiently and with a courteous manner. He followed up with me afterward to make sure the matter was taken care of to my satisfaction. Soon after I was hit by another driver and required some body work. I brought my car to Coulter to have it done since I had had such a positive experience with Ed. In this case, Bob Westerholm was my point of contact. I found Bob to be friendly but when I came to pick up my car the body work was incomplete. I kept having to call Bob to find out when it would be finished. He kept telling me he would look into it and call me back but never did. After a few months of this I finally called Ed Stralko and asked for his help. Again, he took care of the issue immediately. He made it as convenient as possible for me which I greatly appreciated. I would definitely bring my car back to Coulter if the need arose but only if Ed Stralko was the one I was dealing with!! More
by gentclan
Employees Worked With
Ed Stralko, Edward T. Stralko II
February 23, 2012
Joe was very professional and courteous. He explained in detail the service that was done on my STS. Took less than 25 minutes from the time I dropped my car off to get to my work place. Job well done. detail the service that was done on my STS. Took less than 25 minutes from the time I dropped my car off to get to my work place. Job well done. Sebastian Avery More
by sebastianavery
Employees Worked With
Joseph Helms
