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Coulter Cadillac Buick GMC - Service Center

Phoenix, AZ

4.2
204 Reviews

204 Reviews of Coulter Cadillac Buick GMC - Service Center

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July 12, 2012

I Brought my car into Coulter Cadillac after I was in an accident. The staff was friendly, nice and consistent. They had kept me up to date on what was going on with all repairs. They had also got my car re More

by Angela Burton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Greenwood, Jay Santomeno
Jul 12, 2012 -

Coulter Cadillac Buick GMC responded

Our collision center has been rated as one of the best in the valley. Thanks for placing your confidence in our company. Tony Komadina, GM

July 10, 2012

Amy is a wonderful person to deal with, friendly, helpful & knowledgeable. You are fortunate to have her. She escorted me to the vehicle on 2 separate occasions, provided bags for me to put belongings in and More

by lori24hrs
Customer Service
Friendliness
Recommend Dealer
Yes
Jul 12, 2012 -

Coulter Cadillac Buick GMC responded

As they say, "it's all part of the service." We try to treat our customers as family and guests. Thanks for acknowledging Amy's efforts. Tony Komadina, GM

July 07, 2012

My GMC Acadia was rear ended on I10. When I spoke with my insurance company about the accident, they recommended I use a repair company of their choice. I refused their offer. I bought my GMC Acadia fro More

by TAXXLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2012 -

Coulter Cadillac Buick GMC responded

Thanks for your confidence in us. You point out something most people don't know: If you need collision repair, you decide when and where you want to have it fixed, not the insurance company. It's called "steering" and there are laws on the books forbiding the practice. They try to tell you "the warranty is better, or this other shop does better work..." Take your car to the shop you trust. Amy does a great job helping our customers through this process. Tony Komadina, GM

July 06, 2012

Nice people, they washed and vacuum cleaned my car before returning it. Can't say anything about the prices as my auto insurance paid for most of the work so I didn't concern myself with that. More

by joiler
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Santomeno
Jul 07, 2012 -

Coulter Cadillac Buick GMC responded

Nice and easy. That's what we want to hear! Hopefully we can make everyone's experience here equally "uneventful." Thanks for your business! Tony Komadina, GM

July 05, 2012

This was body work for a not-at-fault accident. Even though the responsible insurance company, Liberty Mutual, wasn't the most cooperative in processing the claim, Amy kept on them to get the claim appr More

by roxiefry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 07, 2012 -

Coulter Cadillac Buick GMC responded

Thanks for allowing us to repair your car. Always remember, you decide where you want your car repaired, not the insurance company. Let us deal with the details, that's what we do! Thanks again! Tony Komadina, GM

June 28, 2012

Amy was extremely helpful, courteous and friendly. She provided insight on making my collision experience the least stressful for all the parties involved. Her solution was the least intrusive into my li More

by Dallison7302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2012 -

Coulter Cadillac Buick GMC responded

More importantly, we glad you're OK. Any does a nice job "navigating" the claims issues. It can be very frustrating. Thanks for placing your trust in us. Tony Komadina, GM

June 21, 2012

Amy Mulstay was fantastic to deal with. Her customer service was excellent and she had me in and out in no time. She made my body shop experience that much better. Thanks Amy! More

by gjelneck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2012 -

Coulter Cadillac Buick GMC responded

Well, thank you for the nice words! Amy takes a lot of pride in her work, and cares deeply about her customers. thanks for saying so! Tony Komadina, GM

June 18, 2012

Tom came to our house to set up our garage door activation key on our new Escalade. He was promp, very friendly, nice just like good customer service should be. More

by Portable Armor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
TOM MUNOZ
Jun 18, 2012 -

Coulter Cadillac Buick GMC responded

Just part of the service! We're the only Cadillac dealer in Phoenix making house calls! Thanks for your business! Tony Komadina, GM

June 17, 2012

I was very pleased with follow up and status calls regarding the repairs on my buick. I also purchased the car from Dureen Olson. She was also very helpfull and always remembers me when I come fore More

by gregdewitt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Santomeno
Jun 18, 2012 -

Coulter Cadillac Buick GMC responded

Thanks for your service and sales comments. We realy appreciate your business! Have a great summer! Tony Komadina, GM

June 15, 2012

Service was exceptionally friendly and helpful. Price was typically high for a dealer owned body shop. Amy was persistent with the insurance company. Again, very helpful. More

by Jshawl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridgette Vega
Jun 15, 2012 -

Coulter Cadillac Buick GMC responded

Thanks for your comments. We hope we've been successful in restroring your car to pre-collision condition. Thanks for trusting us with your car! Tony Komadina, GM

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