Coulter Cadillac Buick GMC - Service Center

Tim has been nothing but a great service provider with top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no time. 10/10 recommend. PS- bring 6 bucks with you for the cafe. Best deal in town. More

Worse service department: Wed, Oct 23: dropped off XT4-2 X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No lo X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No loaner available so sent to Enterprise; rental was far below standard of an XT. Morning of 24th, called Hodder requesting authorization for rental upgrade; promised a call back, never got it. Cancelled a double birthday celebration because rental not suitable for over the road trip. Friday, October 25th Hodder again ignored VM requesting repair update status. Monday, Oct 28th: Text notification car is ready for pick up; not even courtesy of a phone call. At pick up questioned Hodder why he had not returned phone call or VM let alone not made a personal call advising car ready for pick up; he just ignored questions. Good customer service!! Sept 25th, day of sale; sales person, Juan Medidna, along with GM, Paul Glans expanding how important the customer is...ha, ha An email to GM Glans on Friday the 25th elicited a phone call from him on vacation in Jackson Hole WY. No apology for trip cancellation or not getting a rental upgrade. Just a request that in the future for better service to deal directly with him. Would think that a Cadillac dealership that has been in the Valley as long as Coulter customer service standards would be higher. That's the last Coulter Cadillac will see of us!!! More

Took my GMC here for service because a message appeared that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up, paid, that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up, paid, drove away less than 10 minutes down the road white smoke appears, i turn back around and take it right back. The attendant i was working with Allan has me wait while they have someone re-check it, he comes back in about 15 mins saying "bad news" something about a piston and overall i need a new engine, after i just literally paid over 1k for a supposedly fixed car. AVOID THIS GMC SERVICE CENTER AT ALL COSTS!!!! More

Sam Mendoza is amazing! The service department is so helpful and friendly. I only see Sam he is so nice. Sam explains all the features and has amazing patience. I know nothi The service department is so helpful and friendly. I only see Sam he is so nice. Sam explains all the features and has amazing patience. I know nothing about cars. I appreciate the professionalism shown when I come in. I won't take my vehicle anywhere else. Coulter is the best in the Valley! More

Excellent service and courtesy. Britt is very helpful and professional. Will definitely come back again Britt is very helpful and professional. Will definitely come back again More

THE BEST SERVICE I HAVE RECEIVED,KINDNESS,TRUST AND ATTENTION. MY EXPERIENCE WITH COULTER CADILLAC WAS GREAT FEW PLACES CARE ABOUT YOUR NEEDS LIKE COULTER CADILLAC DID. DAVID SMOKER AND ALAN LOPEZ ATTENTION. MY EXPERIENCE WITH COULTER CADILLAC WAS GREAT FEW PLACES CARE ABOUT YOUR NEEDS LIKE COULTER CADILLAC DID. DAVID SMOKER AND ALAN LOPEZ THANK YOU More

Travis Cowen Is incredible. He knew exactly my service warranty & new what to do from there! Happy to see great people there. He knew exactly my service warranty & new what to do from there! Happy to see great people there. More

Amazing service, timely, professional, courteous, address emergencies, loaner cars available, car cleaned when picking up emergencies, loaner cars available, car cleaned when picking up More

This dealership is the best I have ever experienced. They are caring, attentive to detail, honest, offers recommendations; gives options; most courteous Service Advisors and Service Manager I have ever They are caring, attentive to detail, honest, offers recommendations; gives options; most courteous Service Advisors and Service Manager I have ever experienced. I forget that I am at a car dealership! I can never purchase an auto anywhere else. They have demonstrated pure 100% class! All the Advisors are very nice, but my favorite is TRAVIS! IF YOU THE HATE CAR BUYING PROCESS THEN GO TO COULTER CADILLAC. More