Coulter Cadillac Buick GMC - Service Center

I have been there for more than 10 times. Every time I go there they take care of me the right way. They are honest and well trained guys.Specially Mr Luis Aviles. He is the best. He is profe Every time I go there they take care of me the right way. They are honest and well trained guys.Specially Mr Luis Aviles. He is the best. He is professional and knows what he is doing. I have dodged pick up and been to other dealers to get my truck serviced, they never treated me like Coulter service department did. Plus Coulter GMC get your car or truck fast. They dont waste your time. I recommend this location to everyone who got GM car or truck. I appreciate you guys. More

I recently visited Coulter Cadillac for what should have been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionali been a simple oil change, and I won’t be returning after this disappointing experience. The service department’s lack of communication, professionalism, and attention to detail made what should have been an easy process unnecessarily frustrating. At drop-off, I provided all the necessary details, including my maintenance contract. Basic tasks like verifying the contract and recording my truck’s mileage were mishandled, and despite having three hours to confirm payment through my service contract, the team failed to do so. When I arrived to pick up my truck, I was told the payment hadn’t been received, and I had to resolve the issue myself by contacting the service contract provider. Pricing was also an issue. I was charged more than the amount listed on the dealership’s website, and when I questioned the discrepancy, the service manager incorrectly claimed the charge included a tire rotation—something I hadn’t requested. His dismissive response and lack of accountability only added to my frustration. This experience left me questioning the integrity of the service performed and the dealership as a whole. From start to finish, it felt like the priority was upselling and deflecting responsibility, rather than providing honest and professional service. I’m sharing this experience to help others make informed decisions. Based on my visit, I cannot recommend Coulter Cadillac’s service department. More

Bo at Coulter Cadillac has serviced our GMCs for years and continues to provide the best service out there. He is always courteous, customer focused, and does a great job addressing any concerns about our and continues to provide the best service out there. He is always courteous, customer focused, and does a great job addressing any concerns about our vehicles. Thanks, Bo! More

Tim has been nothing but a great service provider with top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no top notch customer service. I’ve had a couple issues with my Sierra and he had them fixed under warranty, no questions asked & back on the road in no time. 10/10 recommend. PS- bring 6 bucks with you for the cafe. Best deal in town. More

Worse service department: Wed, Oct 23: dropped off XT4-2 X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No lo X for same reason: tick, tick in dash...car is only a month old Told service adviser Hodder rode trip to souther AZ planned for the next day. No loaner available so sent to Enterprise; rental was far below standard of an XT. Morning of 24th, called Hodder requesting authorization for rental upgrade; promised a call back, never got it. Cancelled a double birthday celebration because rental not suitable for over the road trip. Friday, October 25th Hodder again ignored VM requesting repair update status. Monday, Oct 28th: Text notification car is ready for pick up; not even courtesy of a phone call. At pick up questioned Hodder why he had not returned phone call or VM let alone not made a personal call advising car ready for pick up; he just ignored questions. Good customer service!! Sept 25th, day of sale; sales person, Juan Medidna, along with GM, Paul Glans expanding how important the customer is...ha, ha An email to GM Glans on Friday the 25th elicited a phone call from him on vacation in Jackson Hole WY. No apology for trip cancellation or not getting a rental upgrade. Just a request that in the future for better service to deal directly with him. Would think that a Cadillac dealership that has been in the Valley as long as Coulter customer service standards would be higher. That's the last Coulter Cadillac will see of us!!! More

Took my GMC here for service because a message appeared that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up, paid, that stated Reduced Engine Power and the service engine light came on. They advised of a total of approx $1100 to fix my vehicle. Picked it up, paid, drove away less than 10 minutes down the road white smoke appears, i turn back around and take it right back. The attendant i was working with Allan has me wait while they have someone re-check it, he comes back in about 15 mins saying "bad news" something about a piston and overall i need a new engine, after i just literally paid over 1k for a supposedly fixed car. AVOID THIS GMC SERVICE CENTER AT ALL COSTS!!!! More

Sam Mendoza is amazing! The service department is so helpful and friendly. I only see Sam he is so nice. Sam explains all the features and has amazing patience. I know nothi The service department is so helpful and friendly. I only see Sam he is so nice. Sam explains all the features and has amazing patience. I know nothing about cars. I appreciate the professionalism shown when I come in. I won't take my vehicle anywhere else. Coulter is the best in the Valley! More

Excellent service and courtesy. Britt is very helpful and professional. Will definitely come back again Britt is very helpful and professional. Will definitely come back again More

THE BEST SERVICE I HAVE RECEIVED,KINDNESS,TRUST AND ATTENTION. MY EXPERIENCE WITH COULTER CADILLAC WAS GREAT FEW PLACES CARE ABOUT YOUR NEEDS LIKE COULTER CADILLAC DID. DAVID SMOKER AND ALAN LOPEZ ATTENTION. MY EXPERIENCE WITH COULTER CADILLAC WAS GREAT FEW PLACES CARE ABOUT YOUR NEEDS LIKE COULTER CADILLAC DID. DAVID SMOKER AND ALAN LOPEZ THANK YOU More