Coulter Buick GMC Tempe

WOW! walked in to have one vehicle serviced and left buying a second used car. we bought our first 2011 escalade here with Dan Ferguson. and this second one with Sunday Etukeren. both experiences wit buying a second used car. we bought our first 2011 escalade here with Dan Ferguson. and this second one with Sunday Etukeren. both experiences with no pressure. every one was extremely accommodating. While waiting for our car to be serviced we looked at a few used cars and found this very clean 2008 cadillac SRX with low milage. i was looking for my sister a car she wouldn't have to worry about. this was it. within a few minutes we agreed on a price and an extended warranty package and a payment plan to boot. Keri helped us pick out a good plan. not only is she good looking, she knows her stuff too. not much more than an hour later we drove away with both vehicles. however the tires on the SRX made quite a noise and got worse as we drove, so drove it back to the service. 3 of the tires had broken down inside and were making loud thumping noises. probably would not last long before they blew out. We knew the car was used and tires are not part of the warranty, but between Sunday, Angie and the service manager they agreed to replace all 4 at no cost to us. I would definitely recommend this dealership to anyone looking for a good experience when buying new or used or servicing a vehicle. we are looking forward to trading our Lexus hybrid for a beautiful new SUV cadillac. because we know we will get one heck of a good deal and service we can rely on. More

I have driven numerous different makes & models of cars and have dealt with alot of service departments. I can't think of a instance when it has been any more enjoyable than my recent experiences with cars and have dealt with alot of service departments. I can't think of a instance when it has been any more enjoyable than my recent experiences with Coulter Motors. Benn (service advisor) takes the time to fully explain just what will be done and how they arrive at when it should be done. Thanks Benn More

A great place to purchace a new or used car. Nice people, no pressure sales staff. Also I notice a large variety of differant makes and models to fit anyones style or needs. I will shop there again when ever no pressure sales staff. Also I notice a large variety of differant makes and models to fit anyones style or needs. I will shop there again when ever I need another vehicle. More

I had to have some service work done on my 2010 Cadillac CTS and Russell Moore took care of my service needs. Mr. Moore was very courteous and professional and efficient. He made every effort to reduce an CTS and Russell Moore took care of my service needs. Mr. Moore was very courteous and professional and efficient. He made every effort to reduce any inconvenience on my part. I have never experienced service on the level that Mr. Moore provided. I live in Tempe and the body shop is in Phoenix and Mr. Moore completed my work in 1 day and without me having to take my car to Phoenix or go to Phoenix to pick it up. I was totally impressed with his extraordinary service. More

Information base was thorough and friendly. Commentary was to the point and very informative with knowledgeble instruction regarding all functions, options and long term shcedule for maintinance etc was to the point and very informative with knowledgeble instruction regarding all functions, options and long term shcedule for maintinance etc More

Dureen is the best car sales person I have dealt with in my 40 years of buy cars. Give her a call and you won't be disappointed. my 40 years of buy cars. Give her a call and you won't be disappointed. More

I HAVE ALWAYS HAD CONSISTENTLY GOOD SERVICE IN ALL DEPARTMENTS OF THE DEALERSHIP. THE STAFF IS PROFESSIONAL, ATTENTIVE TO MY NEEDS, AND DELIVER MORE THAN EXPECTED. I WOULD RECOMMEND THE DEALERSHIP T DEPARTMENTS OF THE DEALERSHIP. THE STAFF IS PROFESSIONAL, ATTENTIVE TO MY NEEDS, AND DELIVER MORE THAN EXPECTED. I WOULD RECOMMEND THE DEALERSHIP TO MY BEST FRIENDS. KEEP UP THE GOOD WORK. HENRY More

Buying a car at Coulter Tempe was about the easiest most pleasant experience I have ever had. They found me the right car at the right price. More importantly they were straightforward and honest througho pleasant experience I have ever had. They found me the right car at the right price. More importantly they were straightforward and honest throughout the whole process. Quotes I had gotten at other places, which sounded too good to be true....turned out to be outright lies. My salesperson at Coulter told me what would happen, that when I got to the other dealer they would claim there was a mistake or the car sold, or I misunderstood what they told me. Sure enough he was right. The other dealer couldn't do the price they quoted. Coulter was upfront and nothing changed from the quote I was given. Honesty is something I appreciate immensely. If you want a straightforward, honest deal....go to Coulter Tempe. We love our Acadia and we love the service before and after the sale we got from Coulter. More

Terrible Service... Sales Rep physically threatened me. It was hysterical, I come to Coulter in my beloved Dodge Stratus ( more about this later), with a stack of 20K in my glove-box and pretty good credit It was hysterical, I come to Coulter in my beloved Dodge Stratus ( more about this later), with a stack of 20K in my glove-box and pretty good credit to match. I get out of my car and I ask a gentlemen who was locking the car doors to leave one open for five minutes so I can have a look inside. He smirked at me, acknowledging he heard me and then proceeded to lock the car door. I then got out of my car and proceeded to walk over to the car and peer inside, I was a little upset that he blatantly locked the car door so I shook my head and mumbled, "What a jerk." Just then he literally runs about 20 feet and comes up to me and says WHAT!, What did you say- meanwhile now he was no more then three inches in front of me. I then told the agent he needed to back up and get out of my face. He then cocked his sideways and said, What are you going to do? I don't have to do anything! As the agent was screaming at me, a sales rep came running out because of the commotion and stepped in between me and the outraged individual. I am told then I need to leave and I have to go, as I laugh and say I'll be calling your manager about this, the outraged agent who was in my face has the audacity to say, "HA, get out of here with your little Dodge Stratus." So, not only was I disrespected, but I was made fun of about the car I drive. I have never felt more disrespected and humiliated in my life. This dealership is a terrible place and I suggest one should consider going here because apparently the agents are hostile and want to fight with the customers that pay their paycheck and apparently if you drive anything other then a Cadillac you are made fun of. More

My salesman John Skoko quoted me a price on a 2011 SRX which was only a few dollars over the "Friends & Suppliers" price I finally received. No pressure to buy. Excellent follow up after I picked up my ca which was only a few dollars over the "Friends & Suppliers" price I finally received. No pressure to buy. Excellent follow up after I picked up my car. Salesman even drove 45 minutes to my house to explain all the car's electronics to my wife. Shop Foreman Scott Baldassini went above and beyond to find and fix the problem of my wife's cell phone not conecting with Bluetooth. The entire sales process was hassle free with no pressure to buy anything I didn't want or need. This was the first stress free car buying experience I have ever had. More