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Coulter Buick GMC Tempe
Tempe, AZ
262 Reviews
EXPERIENCE IS THE DIFFERENCE
In many ways, the evolution of the Coulter Automotive Group is the story of the growth and prosperity of the Greater Phoenix area. Four years after the Grand Canyon National Park was founded, C.W. Coulter became a partner in Snow and Tufts, an Oldsmobile/LaSalle dealership located at 320 N. Central Ave. in Phoenix. By 1926, slightly more than a decade after the Arizona Territory became a state, the dealership was renamed Coulter Motor Company, forming the rock on which our reputation was founded.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 262 reviews
July 13, 2023
My 2022 GMC2500 was returned from service and now it won’t start. Beyond feeling frustrated and like my truck and the servicing dealership are less than reliable I was late to work. When I dropped my tr won’t start. Beyond feeling frustrated and like my truck and the servicing dealership are less than reliable I was late to work. When I dropped my truck off for service to install components that were missing from 2022, it’s July 2023, they said they would be happy to drop me off and pick up at my place of employment. The drop off was not an issue, but they were not able to pick me up despite proving me with a text of my ET for pick up on my truck. They response was you can get an Uber. I have to say, the commercials that claim valuable customer doesn’t speak real loud to me at this point. This is the second $75,000+ truck I’ve purchased from this dealership. Back to my truck’s dashboard, it looks like a Christmas tree with multicolored light everywhere, and the battery is essentially drained. So, I imagine the work to get to the missing hoses left some mixed up backtracking. Either way, realizing mistakes happen, normally I would not be writing a negative review, but compounded with my feeling less than “valued” as a customer, unless I’m willing choosing to overspend on a vehicular, I’m not real thrilled. Thanks for reading. More
by Billyjbranham
Employees Worked With
Johnny
March 09, 2023
Saw a single lady coming in with a two year old car, and they got me- with 10,600 miles I guess I should’ve have needed a service on my combustion chamber or valve train- $386.00. Brakes flushed and new they got me- with 10,600 miles I guess I should’ve have needed a service on my combustion chamber or valve train- $386.00. Brakes flushed and new fluid $186.00. Replace passenger compartment air filter- $94.50. Anyway I spent $1002.00. Won’t see me there again. More
by Lady
Employees Worked With
Service guy Johnny was very pleasant- good sale guy for service.
January 22, 2023
We e-mailed Denise Walker about a car and decided to go look unannounced. She made time for us between her other appointments, had our car prepped, ready and full of gas in about 2 1/2 hours. my wife was look unannounced. She made time for us between her other appointments, had our car prepped, ready and full of gas in about 2 1/2 hours. my wife was delighted. Also best price in town. More
by mikeandjane
Employees Worked With
Denise Walker
December 09, 2022
Our experience was good. Not happy with the amount they gave me for a trade in or the price of the vehicle. I did my homework on my vehicle and on the vehicle we were purcha Not happy with the amount they gave me for a trade in or the price of the vehicle. I did my homework on my vehicle and on the vehicle we were purchasing. Tempe Coulter was dropping the price of the vehicle every week and I think if we would have walked out, they would have called me back with the price I wanted to purchase it and the amount for my trade in. My wife loved the car so we bought it. It was a good experience there at Tempe Coulter and hope to do more business with them when I buy a new truck. More
by norton8680
Employees Worked With
Kidwell, Greg Sarkissian
October 05, 2022
I had THE BEST experience with Coulter Roadside Assistance because Tom was my guy and showed up early, delivered honest and helpful feedback & turned something super stressful to deal with into som Assistance because Tom was my guy and showed up early, delivered honest and helpful feedback & turned something super stressful to deal with into something that was done in less than a couple of hours, hassle free and beyond professional and kind! I HIGHLY recommend Tom from Coulter Roadside Assistance for any of your roadside needs. Tom deserves all the praise, promotions and raises as he was the most honest Cadillac technician I have ever encountered. I've owned a Cadillac since 2012 living in 3 different states and most ALL the Cadillac service technicians I have dealt with will do everything to upsell, charge extra, etc. and it's a disgusting tactic that is still used even in 2022 to scare and gaslight women into paying upwards of 100's of dollars for repairs they simply don't need. Tom set an awesome example for any of the bottom feeding service technicians who will say anything to get more $ out of their customers. TOM IS THE REAL MVP!!!!!! More
by Nireekal
Employees Worked With
Bobbie
August 27, 2020
Came in for an issue on my Cadillac ATS-V that no one prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me e prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me every few days to let me know what they have found and to relay info between myself and the tech. He would also keep me looped in on the status of incoming parts, and give me pretty realistic ETAs. Overall, the whole repair took a bit longer than anticipated, but working with Britt made it quite easy and assuring with his frequent contact. My car is back now and running like new, couldn't be more satisfied! More
by Z-ATSV
Employees Worked With
Britt Rivington
April 04, 2020
I have purchased 3 vehicles from Coulter over the years, one from BMW and one from Ford. Coulter has always provided top service and product. I highly recommend them. one from BMW and one from Ford. Coulter has always provided top service and product. I highly recommend them. More
by nanna3
Employees Worked With
Derrick, Brian and the finance guy
March 20, 2020
Poor service I have a 2015 Yukon Dinali that has had multiple problems. My customer service rep, Mark Turner, was not helpful and when he found that we called GMC I have a 2015 Yukon Dinali that has had multiple problems. My customer service rep, Mark Turner, was not helpful and when he found that we called GMC regarding the vehicle he actually seemed offended that he had to do more work for our vehicle. We ended up declining the service, and the receipt does not reflect all the work that he told us needed to be completed. Once we purchased our vehicle from this company, they have not provided us with service that is acceptable. I do not recommend utilizing this company. More
by perry.edinger
Employees Worked With
Mark Turner
