Coughlin Marysville GM - Service Center

EXCELLENT COUGHLIN Chevrolet stands up to its name when it come to excelwnce in every aspect sales, service and everything else. Keep the excellent work whic COUGHLIN Chevrolet stands up to its name when it come to excelwnce in every aspect sales, service and everything else. Keep the excellent work which makes the best dealer on the area. More

My GO-TO Sales & Service providers Great guys that go beyond what GM will do to make sure their customers are 100% satisfied. Scott and his service team truly care about the customer a Great guys that go beyond what GM will do to make sure their customers are 100% satisfied. Scott and his service team truly care about the customer and that their work is correct, timely, and thorough. True pros. More

The friendliest service department - ever! I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - th I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - there was no charge. They told me that the first 2 oil change visits are free - and I did not purchase my car from this dealership. If their sales people are as great as their service people, I will definitely purchase my next car from Coughlin! More

Service department is understaffed I believe the guys at the service department is doing the best they can with the time they have. They did a great job on my truck getting it repaired I believe the guys at the service department is doing the best they can with the time they have. They did a great job on my truck getting it repaired in good time. However, it has been pretty consistent having a hard time getting return phone calls. I am familiar with and recognize when staff is made to handle more than what is proper. Unfortunately, this is happening in much of the industry. More

Always friendly faces and satisified Coughlin marysville service. Great experience, nice warm staff and waiting area. Friendly people and always willing to answer any questions. Very flex Coughlin marysville service. Great experience, nice warm staff and waiting area. Friendly people and always willing to answer any questions. Very flexible with scheduling and repairing needs. More

Service after warranty Purchased used Silverado with the agreement that it had good batteries. Two months after sale batteries started to lose charge. Spoke with my salesman Purchased used Silverado with the agreement that it had good batteries. Two months after sale batteries started to lose charge. Spoke with my salesman and the manager. Sales remembered the conversation. Manager suggested I buy one battery and he would buy the other and he would install them for me (no labor charge). That’s great service after the sale. My next truck will come from them. More

Concerned with honesty Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he co Dealership alleged car was fixed. It wasn't. Brought it back. They released it saying car was fixed. It wasn't. GM Tom told us there was nothing he could do. He swore in front of us and others saying he didn't have to put up with this crap when we questioned the practices. More

Battery died It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have loc It was great as always. Was in bind. Battery died. Live in Columbus but do everything at Marysville where I bought the car. Was just going to have local Chrysler dealership do the battery, but would be 2 days to get the battery. Called Coughlin and got in same day. Was so thankful only charged $50 for labor ones in Columbus was around $100. Thanks as always. More

outstanding My battery went dead at my house, called the service department and Brian answer he said to bring it out and they would put a battery in which was sti My battery went dead at my house, called the service department and Brian answer he said to bring it out and they would put a battery in which was still under the service contract. great service More

So frustrated! Went to have 2 recalls done on my Journey, called a week ahead so they could get parts ordered, dropped car off and had to find way to work. No phone Went to have 2 recalls done on my Journey, called a week ahead so they could get parts ordered, dropped car off and had to find way to work. No phone call saying it was done, chanced picking it up before 5, only to find out they didn't order parts for one recall now I have to bring it back and find way to work again. Also, no paperwork done at all, had to pick out my own keys from box, guys name in computer that says he's the one that did the recall, swears he didn't do it so someone had to lie about that in computer. Worst service department I've ever dealt with. And now I have to go back! Ugh! More