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Coughlin Marysville GM
Marysville, OH
80 Reviews
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Showing 80 reviews
June 12, 2019
Inconsistant Service, Not performing service expected I went to have my oil changed a while back and they told me I needed new breaks and that my rotors were bad and they gave me a measurement. Gave me a I went to have my oil changed a while back and they told me I needed new breaks and that my rotors were bad and they gave me a measurement. Gave me a huge price to change them and I said I would change them myself. They were not bad and didn't need changed yet. I went to have my oil changed again yesterday, This time they told me my rotors (the same ones) were good, I just needed new front breaks and that the back ones were still good too. (They gave me bigger measurements this time than on the last visit, I kept the paperwork) I told them I was having my breaks changed today which I did. Turns out the front ones were good and the back ones were worn down and needed changed. (Both front and back were changed today.) Now to why I am writing a review: I drove my car home, parked it, and assumed everything was good. The next day the car left a stream of oil all down the street, into the driveway, and a puddle in the garage today, and all over my motor. This is after having the oil changed at Coughlin Marysville. I was left to try to get oil out of the concrete which is just about impossible, I had to put my own oil in the car to have enough to even drive it back to the dealership, then they insisted on having the receipt for the oil to pay me back. I dont have the receipt anymore so I won't be getting paid back. They informed me after I produced a receipt they would mail me a check. I then insisted that the underbody and motor that had oil all over it be cleaned and to find out why there was oil all over my car from the oil change in the first place. The workers informed me that when they change an oil filter it is their practice to NOT put a new seal on the oil filter in an Equinox because it doesn't come with the filter and the seal obviously being old was bad. I asked if this was common and they said it has happened before. Now to why I am upset: After the problem was fixed I popped the hood and looked under it to see if they cleaned it because they said they did, they did not. The person who worked on it said he cleaned it. I told him he did not, he only wiped a little oil off the top where they had spilled it when filling the oil. I then showed him how I knew he didn't clean it because there was oil down on the motor, there was oil on another part of the motorq, and he again said he cleaned it and I asked how he could lie to my face, I said I wanted it cleaned. Someone else then came over and cleaned the top of the motor off, then they got something else and sprayed it on the motor to chase the oil. I am sad that I won't feel comfortable having work done where I purchased my vehicle anymore. More
by Disappointed in Marysville
Employees Worked With
I do not know their names
May 24, 2019
Service Department Wonderful service department! Every time I come in the staff are always friendly and a joy to talk too! The customer service and fantastic personality Wonderful service department! Every time I come in the staff are always friendly and a joy to talk too! The customer service and fantastic personality’s alone will keep me coming back. Luckily on top of that the work has always been excellent!! More
by allie0916
Employees Worked With
Randy Clark, Ryan Skaggs
May 21, 2019
Service experience Brought my new Tahoe in for complimentary GM service appointment. Service area did not address issue with engine / exhaust, waiting area and restroo Brought my new Tahoe in for complimentary GM service appointment. Service area did not address issue with engine / exhaust, waiting area and restrooms were dated and filthy. Car was provided left my vehicle dirtier than when I got there. Unsatisfactory experience More
by 2018 Tahoe
Employees Worked With
Cannot recall, sorry
May 05, 2019
Long Drive The experience was great...every salesperson was nicer than the other!!! The dealership was state of the art..my truck was ready cleaned and all paper The experience was great...every salesperson was nicer than the other!!! The dealership was state of the art..my truck was ready cleaned and all paperwork was ready..great experience More
by Bobbybagels
Employees Worked With
Brent and Rick
April 23, 2019
Very quick and friendly! Chase Harris did a great job for us on the purchase of our Z06. All the paperwork was ready and we were on the road in an hour. Super service! Chase Harris did a great job for us on the purchase of our Z06. All the paperwork was ready and we were on the road in an hour. Super service! More
by AlanZ06
Employees Worked With
Chase Harris
March 06, 2019
Friendly and helpful no pressure sales I highly recommend Chase Harris and the Coughlin staff. No pressure sales just answer and options. It was a very cold day our first visit so Chase p I highly recommend Chase Harris and the Coughlin staff. No pressure sales just answer and options. It was a very cold day our first visit so Chase pulled the truck inside for us to take a good look. I think they are more interested in satisfying you then selling cars. They way it should be. Thanks Chase and Coughlin Chevorolet!!! More
by Redsrule2010
Employees Worked With
Chase Harris
December 23, 2018
EXCELLENT COUGHLIN Chevrolet stands up to its name when it come to excelwnce in every aspect sales, service and everything else. Keep the excellent work whic COUGHLIN Chevrolet stands up to its name when it come to excelwnce in every aspect sales, service and everything else. Keep the excellent work which makes the best dealer on the area. More
by mroman52
Employees Worked With
Randy
December 19, 2018
Awesome customer service Great customer service and experience working with Chris Jones. Very helpful and worked well with me being out of town on the sale. He even met me on Great customer service and experience working with Chris Jones. Very helpful and worked well with me being out of town on the sale. He even met me on a sunday when they are closed to pick up my new suburban to fit my schedule. Will definitely keep them in mind when buying in the future More
by Piercy223
Employees Worked With
Chris Jones
October 12, 2018
My GO-TO Sales & Service providers Great guys that go beyond what GM will do to make sure their customers are 100% satisfied. Scott and his service team truly care about the customer a Great guys that go beyond what GM will do to make sure their customers are 100% satisfied. Scott and his service team truly care about the customer and that their work is correct, timely, and thorough. True pros. More
by Silverado LTZ
Employees Worked With
Scott Etheridge
July 27, 2018
Chase Harris is wonderful! I was very nervous about purchasing a car because it was my first large purchase in years. Chase Harris was extremely patient, answered every single q I was very nervous about purchasing a car because it was my first large purchase in years. Chase Harris was extremely patient, answered every single question I had, and helped me find the balance between what I truly wanted and what I felt comfortable with price-wise. He cared about making sure I was happy but also cared more about me feeling confident in my purchase. I love my new (used) car and I would recommend anyone visit Chase Harris at this dealership. More
by Lpoole
Employees Worked With
Chase Harris
