Matt Taylor Kia - Service Center

I’m always impressed with their ability to get me in quickly, to begin the work requested upon my arrival and to keep me informed if there is anything unforeseen. They are always pleasant, inviting and quickly, to begin the work requested upon my arrival and to keep me informed if there is anything unforeseen. They are always pleasant, inviting and friendly. More

The staff are very nice and welcoming. The service was great and they are very considerate of your time. The service was great and they are very considerate of your time. More

I was greeted and treated very well at Kia! I was taken seriously and treated fairly with my trade in and purchase of my new vehicle! No complaints whatsoever and would recommend this dealers I was taken seriously and treated fairly with my trade in and purchase of my new vehicle! No complaints whatsoever and would recommend this dealership to others! More

I am putting this review EVERYWHERE I can. In January of 2021, we had nothing but amazing things to say about this dealership. I was constantly bragging about it to friends and family and onl In January of 2021, we had nothing but amazing things to say about this dealership. I was constantly bragging about it to friends and family and online as well. We bought our Kia here and all had been amazing until now. I was involved in a car accident this past January and this location doesn't do body work which was fine. We got it fixed up somewhere else, but we had an issue with gas getting into the engine the day we got it back. This was one month ago, and Coughlin Kia has had my car since and we are absolutely through with this location. The supervisor in the service department has done well with putting up with us and hearing our frustrations, kudos to him, however every time we have called for an update (they have not once tried updating us themselves through this whole shebang), we've been given a different story every time. The part is in, the car is almost done, the part just arrived, i don't know what is going on with your car... The list goes on. They found a whole other issue other than what's going on and that's finally fixed. We were told the car would be done in 2 days time... a WEEK ago. The tech has been out since Saturday to finish fixing it, and they can't get anyone else to do work on it in the shop. I completely understand they're busy and behind as it is, but when we have been told they prioritize the cars that have been there the longest, which is OUR car, and nothing is being done... I feel like a "Karen" because we are beyond frustrated at this point. We had to break down and buy a 2nd vehicle (we've been without our car for 3 months now) because we've been borrowing from family. We were hoping for a discount of any kind after the issues that we've had here, and they wouldn't budge so my husband completely walked away and we are through with Kia after our car is back. After a day of car shopping we thankfully found an amazing car in Canal Winchester at Jeff Wyler. All locations we shopped at yesterday heard our story and tried giving us deals on the vehicles we were interested in. I'm forever grateful for others trying to help fix a problem they had nothing to do with and sympathizing so sincerely. More

T They're very professional l enjoy goin gthere to get My car taken care of car taken care of More

Service department was excellent and provided timely service. I recommend scheduling online as the reminders and follow up ensured great customer service. service. I recommend scheduling online as the reminders and follow up ensured great customer service. More

We received excellent service from the Coughlin Kia Dealership in Lancaster. Austin was very helpful with making repairs to Sportage & making sure we were satisfied. Vehicle is in good working order Dealership in Lancaster. Austin was very helpful with making repairs to Sportage & making sure we were satisfied. Vehicle is in good working order now and we are very satisfied with service we received. Thank you. More

Good job, short wait time, waiting room well equipped. Car work was done and vehicle left clean Car work was done and vehicle left clean More

Very good service. Service manager Todd Fox was great along with the rest of the crew. along with the rest of the crew. More

Worst service department I've ever been too. Horrible customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to o customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to offer with warranties, deals etc they don't honor any of them. Will never go back. Beware of this dealership they love scamming people. More