Celebration Kia of Dublin - Service Center

My experience at Crown, up until a month ago was extremely positive. In January of 2020, I purchased a 2019 Kia Forte, which essentially became my dream car. I took it to get an oil change once and extremely positive. In January of 2020, I purchased a 2019 Kia Forte, which essentially became my dream car. I took it to get an oil change once and it was great. The second time was much different. This time, I took the car in to get an oil change and fuel injector service. Immediately after picking my car up, I noticed that there was an issue with the way it was driving. I ended up having to take it back up their twice, at the advice of Alex Greenland, my service advisor. Both times, he put band aids on the problem, didnt fix a thing, and was generally non-communicative about what was going on. I bring my car up a fourth time, to finally see what needed to be fixed at the beginning of last month. I was given a loaner car and told it would only be a few days to fix it. Multiple weeks go by, in which I have to be the one to reach out for updates for Alex, not the other way around. Finally, about 2 weeks ago, Alex gets transferred to another Crown dealership (odd timing) and I find out that the hold up is because Kia's internet service got hacked (sounds like a gigantic excuse). Finally, 2 days ago, I get told that I can pick my car up. Now, Im left wondering whether, my 2 year old car, with less than 40,000 miles on it, is permanently damaged. The Crown service department (besides Jesse) was incredibly uncommunicative this entire time and I am extremely disappointed in the lack of quality service I received from them. Needless to say, I wont be back. More

Thankyou Daniel Harris for taking care of my Sorento! He went above and beyond for me. Wonderful customer service! He's definitely the best adviser to work with! I personally recommend Daniel Harris for an went above and beyond for me. Wonderful customer service! He's definitely the best adviser to work with! I personally recommend Daniel Harris for any of your service needs. More

If you need your car serviced be sure to talk to Alex. He’s the best. Got my oil change done very quickly!! Thanks Alex!! He’s the best. Got my oil change done very quickly!! Thanks Alex!! More

Had an issue with my tire and brought it in to Crown Kia and my service guy Daniel listen to my issue, very polite and took care of it 100% to my satisfaction in an expedited manner. Perfect. Customer for l and my service guy Daniel listen to my issue, very polite and took care of it 100% to my satisfaction in an expedited manner. Perfect. Customer for life because they (he) cares. More

Brought in two Kias for regular maintenance. Alex Greenland took care of both. Informed us of a couple of minor extra items that needed addressed prior to completion. Everything taken care of with no Greenland took care of both. Informed us of a couple of minor extra items that needed addressed prior to completion. Everything taken care of with no problems. All service done quick and correct. Purchased both cars at Crown Kia, excellent dealership to work with. More

Stephen Fout was great help on this car purchase. Awesome communication, fast and friendly process. Best car purchase I’ve made in awhile. Would definitely buy from Crown again. communication, fast and friendly process. Best car purchase I’ve made in awhile. Would definitely buy from Crown again. More

Needed an oil change. Daniel Harris also informed me when I checked in that a recall repair was needed. He got it taken care of and set up the shuttle for me and Alex Greenland had the Telluride ready and wa I checked in that a recall repair was needed. He got it taken care of and set up the shuttle for me and Alex Greenland had the Telluride ready and washed when the shuttle brought me back a short time later. Both were extremely helpful and professional. More

I had to cancel three times and Daniel Harris was super understanding and patient...I finally made it in and was treated fantastically. THE BEST dealership for service in OHIO. FIVE STARS! understanding and patient...I finally made it in and was treated fantastically. THE BEST dealership for service in OHIO. FIVE STARS! More