Coughlin Ford of Johnstown - Service Center

Have been coming here for over 12 yrs. Always pleased with the sales and service people. Very professional, friendly and fair. Great selection of vehicles also. with the sales and service people. Very professional, friendly and fair. Great selection of vehicles also. More

I came here after having a poor experience at Krieger Ford. The Coughlin Service team was amazing - especially Terra. She really went above and beyond. My car runs like new and it’s because she worked ha Ford. The Coughlin Service team was amazing - especially Terra. She really went above and beyond. My car runs like new and it’s because she worked hard (along with her techs) to make sure everything was done correctly. I will be Coughlin customer for life! More

Great service. Recommend. fantastic people. Friend environment. Quick and easy to deal. I wouldn't take my vehicles to any other dealership. Great job guys environment. Quick and easy to deal. I wouldn't take my vehicles to any other dealership. Great job guys More

I had a 1:30 PM oil change appointment and i got there right on time. They completed everything and I was back in Westerville by 2:45 PM for a 3:00 doctor's appointment. Great Service, thank you. right on time. They completed everything and I was back in Westerville by 2:45 PM for a 3:00 doctor's appointment. Great Service, thank you. More

Service Fast quality work, updated waiting area where I was able to get work done while waiting. Contemplated picking up the new GT 350 R in show room Fast quality work, updated waiting area where I was able to get work done while waiting. Contemplated picking up the new GT 350 R in show room More

Body shop has a complete lack of quality control I was recently rear ended and took my vehicle to Coughlin. The rear bumper isn't aligned with the fenders on both sides of the car. The rear sp I was recently rear ended and took my vehicle to Coughlin. The rear bumper isn't aligned with the fenders on both sides of the car. The rear spoiler is bowed, not attached to the bumper. Moves when you try to close the trunk, and you can see light through the gap. The trunk gap is different left to right. Where it meets the taillights on the left, you can stick your finger into the trunk. Not so on the right. Which, prevents the trunk from closing and latching properly. It often takes multiple attempts to close the trunk. On the left side of the trunk there is a spot where the paint has bubbled. I hear a rattling when closing the trunk. When I pulled back the interior cover, I see they didn't bother to re-attached the cable to the body. The black cover piece that goes over the trunk is wavy, isn't wrapped well, and is coming up on the edges. Also there is an interior body panel in the trunk that isn't attached and moves. With this many visible problems, I can't even imagine what all they messed up underneath the body panels. I would avoid this shop. More

Oil change and tire rotation Bo Ewing was super nice and responsive. Customer service rep who booked the appt to everyone in the service dept were friendly and easy to deal with. Bo Ewing was super nice and responsive. Customer service rep who booked the appt to everyone in the service dept were friendly and easy to deal with. Love the customer service I received! More

Great service Everyone is super nice and responsive. From the customer service rep who booked the appt to everyone in the service dept....I felt well taken care of. Everyone is super nice and responsive. From the customer service rep who booked the appt to everyone in the service dept....I felt well taken care of. Love the new location and building! More

very good Collision work Got wrecked car back within two weeks couldn't have been more happier with the results I thought it was going to take way longer. strongly recommend t Got wrecked car back within two weeks couldn't have been more happier with the results I thought it was going to take way longer. strongly recommend their shop to anyone very friendly and quick response thanks ! TIM More

Good customer service I get very good customer service. From checking in to checking out. The service department personal is very friendly and outgoing. From start to fini I get very good customer service. From checking in to checking out. The service department personal is very friendly and outgoing. From start to finish. More