Coughlin Ford of Johnstown - Service Center

Brand new 70,000 dollar truck and I screw up the tailgate. I called and they had me in asap, ordered the part, and fixed in asap. No charge. Great service tailgate. I called and they had me in asap, ordered the part, and fixed in asap. No charge. Great service More

I needed a duplicate key for a 2011 Ranger. I had a pair of aftermarket keys that were reviewed as a good option. Billie was very helpful in going through getting my key programmed, but there were problem of aftermarket keys that were reviewed as a good option. Billie was very helpful in going through getting my key programmed, but there were problems. The first was that Ford has a set limit on how many duplicate keys can ever be made, so my keys wouldn't program. She ordered me a Ford key, and I had to come back a second time. This time the key got programmed (after over-riding the Ford limit), but my after market key was still no good. In the end, a lot of time and $128 simply for a duplicate key. I am probably not going to buy Ford products after this. More

Ripped me off on $500 military discount and $80k truck vibrates because of bad tires that they refused to replace. DO NOT do business with them you won’t be satisfied vibrates because of bad tires that they refused to replace. DO NOT do business with them you won’t be satisfied More

When I arrived at the service center I was told that there would be no charge for my service. When I got ready to leave, it was suddenly sixty dollars. I don’t think I will have more dealings with Cough there would be no charge for my service. When I got ready to leave, it was suddenly sixty dollars. I don’t think I will have more dealings with Coughlin. More

Routine service The lube, oil, filter, and tire rotation was completed on time and in a professional manner. The only thing that is missing from the experience was a The lube, oil, filter, and tire rotation was completed on time and in a professional manner. The only thing that is missing from the experience was a car wash. More

I have purchased my last five cars from Coughlin Ford and have started having service done at their new dealership. As I wait for my car to have the service completed, I walk by the huge inventory and dream have started having service done at their new dealership. As I wait for my car to have the service completed, I walk by the huge inventory and dream of what my next car will be like. I can’t say enough good things about this dealership. More

I enjoyed dealing with Tim.He was fair and very informative.Tim was very helpful in guiding me through the way the controls work on my 2016 Lariat. informative.Tim was very helpful in guiding me through the way the controls work on my 2016 Lariat. More

Went to Collision Center. It was great. Quick, efficient and had car rentals available there. Duane Grohoske was also a great help. Thanks again, we really appreciated the total service experience. and had car rentals available there. Duane Grohoske was also a great help. Thanks again, we really appreciated the total service experience. More

Very professional. The work was completed earlier than promised. The dealership is extremely clean and they were taking CV19 precautions for those concerned about that promised. The dealership is extremely clean and they were taking CV19 precautions for those concerned about that More

First time customer and very happy! Tiffany was very professional, courteous and had great follow up! Best customer service I’ve had in many years! professional, courteous and had great follow up! Best customer service I’ve had in many years! More