Coughlin Chevrolet Buick GMC of Chillicothe

Joe was a great guy to deal with. He was very professional and just an all-around pleasure to work with! He was very professional and just an all-around pleasure to work with! More

Best overall dealership experience I have ever had. Impressed with the professionalism and consideration extended from every member of the Coughlin staff. I will return to Coughlin of Chillicothe for Impressed with the professionalism and consideration extended from every member of the Coughlin staff. I will return to Coughlin of Chillicothe for my future vehicles More

Stay more than six feet away from this shoddy place. This dealership will love you until after you've bought one of their cars. I had bought a 2019 RAV4 at Coughlin. I was impressed by thei place. This dealership will love you until after you've bought one of their cars. I had bought a 2019 RAV4 at Coughlin. I was impressed by their responsiveness, frankly. It was the only RAV4 that had what I wanted, so I drove 6 1/2 hours out of state. Acquired financing, drove there, etc. Everything seemed fine with the vehicle, except the bumper was slightly out. I mean slightly. Even the salesperson had a hard time looking for it. I pointed it out and the salesperson who took the car as a trade said it was grandma owned and that "she hit a post, and there was no damage." No accidents, 1 owner, he insisted. When I pointed out he's obviously lying, he swore to me he was a "good Christian man" and would not. *Eyeroll*, like that means anything. Anyway, that should have been my red flag. My mistake. I drove all this way and the damage really did seem incredibly minor. I mean, any reasonable person working with a scrupulous dealership would have had any damage pointed out to them, but of course Coughlin gets to cover themselves with the fact that I bought a used car (not a 30 going on 40 thousand dollar used car that they insisted was not damaged). I ended up buying the car, registered it here. Come to find out, I took the car to a few body shops in my area, and there's a lot more underneath I found out. Not only was that side of the bumper refinished and repainted (I was shown the sand marks and differences in the paint), but the very expensive headlight housing and mount was cracked, along with whatever else lurks underneath the bumper. It's upwards of $1400 to fix at my preferred body shop. After getting through to the manager, Andy, I was told defiantly over the phone I bought a used car and it's my problem and not theirs. I mean, fine, but it's kinda slimy. Anyway, I emailed him over the documents from the body shop, and after 4 days of hearing nothing he told me that there is nothing they will do and that I bought the car AS-IS. Again, slimy business practices. Learn from my mistake. One, do not trust this place or any other dealer for that matter. Two, always, always, always get a pre-purchase inspection at a body shop if anything looks off or there is an accident on the CarFax or if there is even small damage like in my case, and also get a pre-purchase inspection mechanically. These are things that you think you wouldn't have to do with a 2 year old vehicle, but shady dealerships like Coughlin are rampant, so please learn from my mistake. I am attaching the Buyers' Order that Andy so kindly got over to me after he informed me they don't care about their customers 3 weeks after purchase, so the dealership cannot say they "do not have me in their records" like they seemingly do with so many negative reviews on here. More

Pleasurable experience. No pressure sales approach. My sales agent, Chris Speakman, was great. Stopped by the dealership 3 times and he was always there to greet and help me. Made me feel at ease and m sales agent, Chris Speakman, was great. Stopped by the dealership 3 times and he was always there to greet and help me. Made me feel at ease and made my wife myself feel like friends. More

I have purchased new cars from each new car dealerships in Chillicothe and Coughlin by far were the easiest to work with. Thanks Joey Davis. in Chillicothe and Coughlin by far were the easiest to work with. Thanks Joey Davis. More

This is the worst dealership I’ve been to. They sold me a truck knowing there was issues with the suspension and half shafts. Then when they said they fixed it they didn’t even tighten the suspension. We too truck knowing there was issues with the suspension and half shafts. Then when they said they fixed it they didn’t even tighten the suspension. We took it in three times to get speedometer recalibrated because it’s off by 5mph. There has been clunking noise from rear since we got it and I’ve said something twice and they don’t even try and fix that. Now there is a squeaky noise coming from wheel or engine. Hoped they would make things right and put us in a new truck but they low balled us on trade in value and tried to sell us truck at advertised price. The sad thing is our family was riding in a vehicle they knew could cause a wreck if the half shaft came loose, then they give it back with loose bolts putting us in more danger. Sad to see businesses being able to operate like this. More

- I had to ask for total OTD price (all fees/charges of any kind) multiple times. - Lowball offer for trade-in allowance on car they admitted was worth more. - Lied about requirements of doc fee and refu any kind) multiple times. - Lowball offer for trade-in allowance on car they admitted was worth more. - Lied about requirements of doc fee and refused to work with me on price after claiming that they really wanted to get rid of the car i test drove. - Contacted by 2 different employees, one of which asked me if i wanted to test drive after I had already traveled 3 hours and done so previously. Huge waste of time from a dealership that only tells 90% of the truth -- and that's only once you ask them the same thing multiple times. - Pretended to be breaking even on a car they probably gave 4k for at most and when they own 12 dealership locations. - Claim to not have record under listed Google user name so they don't have to lie and dispute the details and customer claims from their review. Check how many times they've done this for bad reviews. - Tried to get me to agree to finance even when I said I would be buying outright when I first contacted the dealership. - Family/friends padding reviews and/or fake Google reviews. - Vehicle being sold had 157k miles, low tire tread, seat wear, unreliable remote start, worn interior/dash... These people are the same type of xxxxxxxx who work at every dealership, don't believe the hype. More

The service department at Coughlins’s in Chillicothe at great. My car broke down Wednesday had it towed got it fixed the same day. Was driving it home by 6:00 that same day. Thank You great. My car broke down Wednesday had it towed got it fixed the same day. Was driving it home by 6:00 that same day. Thank You More

Here I was able to find the car I wanted had to drive for 5hrs but it was good got the price I wanted and the people were great Thanksl 5hrs but it was good got the price I wanted and the people were great Thanksl More