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Costa Mesa GMC
Costa Mesa, CA
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 134 reviews
November 14, 2016
Outstanding service and integrity Have been getting my GMC Denali SUV's serviced here for years. Fred Lockett has been my service rep throughout and I appreciate the honesty in assess Have been getting my GMC Denali SUV's serviced here for years. Fred Lockett has been my service rep throughout and I appreciate the honesty in assessing and recommending the proper service. I'm a long time customer because I have confidence in the quality of work and the attitude is to make sure they get it right. More
by Jonathan
Employees Worked With
Fred Lockett
September 09, 2016
Recent Service Transaction Customer service and outreach continues to be a high priority of Fred Lockett. He represents your agency admirably. Absolutely first-rate attention Customer service and outreach continues to be a high priority of Fred Lockett. He represents your agency admirably. Absolutely first-rate attention to the customer's interests. I have had my vehicles serviced in your "shop" for well over 12 years and I do not envision any change in that regard. More
by Karl
Employees Worked With
Fred Lockett
August 19, 2016
Knowledgeable and peace of mind Have been bringing my 07 Escalade from Coast Cadillac since I purchased it. Jason's knowledgeable with the suggestions for repair, explains in detail. Have been bringing my 07 Escalade from Coast Cadillac since I purchased it. Jason's knowledgeable with the suggestions for repair, explains in detail. He's very patient and helpful. Discussed option to trade in or repair, spoke to Tom Sullivan no pressure just kind & genuine feedback, decided to repair my Cadillac. One time I brought my car in for an oil change & my car sparkled like a diamond. Great service all around totally recommend. 5 star service More
by OXELVIS
Employees Worked With
Jason Lucchese, Thomas Sullivan
June 25, 2016
Perfection Kevin was the perfect sales representative for me. I hate the hard sale and he was knowledgeable and informative enough to allow me to decide to purch Kevin was the perfect sales representative for me. I hate the hard sale and he was knowledgeable and informative enough to allow me to decide to purchase my car on my own. My husband and I even left and came back a week later to purchase the vehicle and during that time, Kevin kept in contact with us, without making us feel like we were being threatened or stalked. I have a large network of business associates and I will be referring anyone I know who is interested in a new vehicle to Kevin. More
by DeeDee
Employees Worked With
Kevin Cory
June 12, 2016
Ben and Tracey Made My Day The two individuals in the title made me a very happy person. I purchased a car online from Suburban and I had it shipped from California to Delaware. The two individuals in the title made me a very happy person. I purchased a car online from Suburban and I had it shipped from California to Delaware. The shipment was flawless and the car arrived in 6 days. I was extremely pleased as the cost to do so was very reasonable. Now I have a car and no car title or registration. After waiting several weeks to hear about my title from the Sales Manager, I gave up. Ben had taken pictures of the car I purchased earlier so I thought I would contact him for help. Ben was very helpful in that he provided the name of Tracy in Finance who might be able to help me. Sure enough Tracey not only helped but she explained to me how DMV of California operates. Within 7 days I received the California registration for my car and the title went to bank who was the lien holder. I would like to thank both Ben Bergman and Tracey Olson for their special effort on my behalf to make my experience a great one instead of a very bad experience. Oh yes the car I purchased was a Jaguar F-TYPE. Thank you both for your efforts. Gary Reddick More
by Gary Reddick
Employees Worked With
Ben Bergman, Ken Kang
May 20, 2016
Fred Lockett This review is late but I just wanted to thank Fred for taking such excellent care of me on 3/11/16. I had a tire blow-out on the freeway that morni This review is late but I just wanted to thank Fred for taking such excellent care of me on 3/11/16. I had a tire blow-out on the freeway that morning on my way to work. I had my car towed directly to the dealership and Fred was able to get me in right away and was able to secure a loaner car for me, even though it was a busy Friday morning there at the dealership. I was pretty shaken up from the experience of having a blow-out on the side of the busy 405 freeway during morning rush hour traffic; Fred gave me a hug to calm my nerves and sent me on my way to work. I was only an hour late for work that morning and I was able to pick my vehicle later that afternoon. I credit Fred for being so efficient, caring and minimizing my downtime. The other service personnel, as well as the cashier staff, that I have dealt with over the past 5 years have also been very helpful. More
by srxdh
Employees Worked With
Fred Lockett
April 08, 2016
Always Great Customer Service I always get exceptional service from this service center. Fred Lockett is attentive and responsive. The other service personnel I have dealt with ov I always get exceptional service from this service center. Fred Lockett is attentive and responsive. The other service personnel I have dealt with over the past 10 years have been equally as great! More
by KR
Employees Worked With
Fred Lockett
April 03, 2016
Service center I had a very pleasant and wonderful experience while visiting your service center. I was helped by Jim Advisor number 70120. I was in and out in no I had a very pleasant and wonderful experience while visiting your service center. I was helped by Jim Advisor number 70120. I was in and out in no time. They did an amazing job resolve the electrical problems I was having with my vehicle. I will definitely come and recommend Jim to my friends and family. Thank you More
by DBK
Employees Worked With
Jim Maloney
March 25, 2016
Great Customer Service Fred was his usual helpful self. Explained that needed to order recall parts and called me when they were in. Checked to verify when my next regular s Fred was his usual helpful self. Explained that needed to order recall parts and called me when they were in. Checked to verify when my next regular service was due and arranged for the oil change as well as a ride home so that I did not have to wait. He and the team were very affable and quite helpful in greeting me and seeing to my needs. This type of response to our needs is what has kept us coming back. Yea team to Fred and the guys! Thanks. More
by Buickgal,Cheryl
Employees Worked With
Fred Lockett
March 21, 2016
Excellent Customer Service First time visit for me to this service dept. and found the Service Mgr.Jim to be very efficient and helpful. He was courteous and efficient.The waiti First time visit for me to this service dept. and found the Service Mgr.Jim to be very efficient and helpful. He was courteous and efficient.The waiting Room was very pleasant and had places to do work or just to relax. More
by johnnybegood@77
Employees Worked With
Jim Maloney
