Corwin Toyota Colorado Springs - Service Center

Went to the dealership tp have my car checked. Dave was extremely patient and kind when telling me what was needed. I had many questions and Dave answered them all. Dave was extremely patient and kind when telling me what was needed. I had many questions and Dave answered them all. More

Dave was friendly, helpful and very knowledgeable. He really knows how to explain what is needed. Will definitely go there again He really knows how to explain what is needed. Will definitely go there again More

If you want someone to spend 8 days on your car for a 3-4 hour job and cause more problems like threading bolts and breaking sensor wires, then this is the place for you. hour job and cause more problems like threading bolts and breaking sensor wires, then this is the place for you. More

Alysa was extremely professional and helpful in every aspect. I will be referring her to everyone I know in the market for a vehicle. aspect. I will be referring her to everyone I know in the market for a vehicle. More

Provides excellent service. Works to meet the customers needs. Follow up service is more than excellent. Works to meet the customers needs. Follow up service is more than excellent. More

We brought in a 2004 Camry for regular service and to resolve a front-end scraping noise. Excellent, quick service - scraping problem fixed at no charge. We always bring our Toyotas to Corwin Toyota. resolve a front-end scraping noise. Excellent, quick service - scraping problem fixed at no charge. We always bring our Toyotas to Corwin Toyota. Friendly and knowledgeable staff. More

Great service overall. Staff is easy to work with. Manager and director of service are actively involved if issues arise. Staff is easy to work with. Manager and director of service are actively involved if issues arise. More

Melanie is outstanding in the parts department. Always helpful. Been going there for 8+ years and she has always answered my questions with her in-depth knowledge. I have never received an incorre Always helpful. Been going there for 8+ years and she has always answered my questions with her in-depth knowledge. I have never received an incorrect or faulty part when ordering parts from Melanie. Great job! More

Thank you Gary! Today Gary saved me $200+. I recently bought a used, perfect condition ‘15 Camry with just 63K miles. I had read that it is recommended that you c Today Gary saved me $200+. I recently bought a used, perfect condition ‘15 Camry with just 63K miles. I had read that it is recommended that you change the transmission fluid at every 30,000 mile interval, from multiple sources. I schedule the transmission service via phone yesterday. I arrive today and Gary advises me that the transmission fluid doesn’t need to be changed until 100K miles! Happy I got the right answer straight from our reliable Toyota dealer. More

A terrible experience with Corwin Toyota. Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot phy Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot physically kick me out of the building he also cannot mark my ticket as a waiter. Since I’m trying to help my wife by getting her oil changed before I go into work, I will need to wait with the car. I am told by Adam that it should be a couple hours. He seem really frustrated. He then yells at someone over his should that he has 10 tickets to book out. Now I’m really feeling like a number. I have a lot of work to do and Corwin has courtesy Wi-Fi apparently. I sit down make a couple of calls, and before I know it it is 12pm. Im thinking my car will be done in 30 mins. I log on to my computer, Wi-Fi doesn’t work AT ALL! My phone also has no reception inside the building. I need to get work done. I continue waiting and 1230 comes and goes. Im looking back in the bay and there’s a car just like mine that’s on the lift. I go grab lunch across the street thinking it might be done when I get back. By almost 2pm, I ask Adam, who BTW has walked passed me numerous times over the last 3.5 hours, when he thinks my car will be done. He informs me that it hasn’t been touched. At this point I have lost an entire day. I take a lift home. But, had he given a better expectation from the beginning I would have gotten a ride when I first came in. I should be at work right now. I had to let my work know that I wasn’t coming in. Here’s my recommendation to customers, if you never have life circumstances that change, then the rigidity and cattle herding nature of the structure of their service department at Corwin Toyota will work for you. However, if you live in the real world and you can’t afford to be down a vehicle for an entire day for something that literally takes 45 mins, take your business else where. Maybe this dealership struggles with waiters. I overheard multiple service writers complaining about how many waiters they had. Maybe, they didn’t realize that I am a former service manager and that I can see a severe breakdown in the customer service experience. Adam, it might be helpful if someone is arriving for service, to make them aware that their LOF might actually require the whole day to complete. Managers, Maybe you should hire service writers that don’t make people feel like a frustration. Instead, I think you should appreciate your customers and instead of trying so hard to control the chaos, focus on your customer experience from beginning to end. Unfortunately, over a lube oil filter and rotation, you have lost my business for anything major. I think it should be the other way around. The lube oil filter experience should be so good, that when something goes wrong, you are the dealership that I trust. It’s unfortunate that your culture is the opposite of what it should be. I hope you get better. More