Corwin Toyota Colorado Springs - Service Center

I was truly impressed with my visit. I rarely see this type of customer service. I work in the health care industry, where customer service is critical every day. So, I am very tuned into when I see gre type of customer service. I work in the health care industry, where customer service is critical every day. So, I am very tuned into when I see great customer service. The tech who waved me into the service bay. Waited for me to get out of my car, told me someone would be right with me. Less than one minute a service tech was helping me with my car. I had a recall notice and the service tech was excellent. He went over several things on my car. Offered a great deal on oil changes. He even talked to me about having my head light covers buffed out and mentioned I was probably lossing 50% visablility at night. That was an eye opener. I will have my lens redone at this shop. We talked about a few other things wrong with my car and he told me he would have the price quotes when I returned and he did. The shuttle service was excellent took me back to work and I called and they came back to get me to retrieve my car. The waiting area is top notch. You offer sodas, water, muffins and popcorn to waiting guests, this is a great perk. I will most definitely come back to Liberty Toyota in the future. If the sales team is as good as the service team, this dealership will be around for a long time. Thank you again, Gary Hill More

Mr. Ford was friendly, efficient, and explained everything very well. Area, including waiting area was clean. The wait wasn't too bad considering it was Saturday morning and Mr. Ford hoped that it everything very well. Area, including waiting area was clean. The wait wasn't too bad considering it was Saturday morning and Mr. Ford hoped that it wasn't too long for us. Everyone one seemed very courteous. More

Right from the start, when I drove the car in for service, I was met by Mike Tomollan eho got me checked in quickly. He explained they would do a diagnostic test to identify the problem. He said, I w service, I was met by Mike Tomollan eho got me checked in quickly. He explained they would do a diagnostic test to identify the problem. He said, I want to try and save you some money. Once problem was located, the work was done and he saved us significant money. Other systems were checked for their efficiency and Mike called and explained the preventive measures to be taken to keep the car running more efficiently. We had the flushes done on the other systems. I felt like everything was explained clearly to me and the why of doing certain things. He was interested in saving us money as well as saving us money in the future by highly recommending the preventive flushes. Overall, very personable, honest, not trying to rip us off and the work was done in a timely manner. I was pleasantly surprised that the day I called, I was able to get an appointment, the car looked at and the work was begun. Your courtesy shuttled worked very well for me. The driver was very pleasant and I had the same person take me home that day and pick me up the next. I feel like Toyota can be trusted, work ethics are high, customer service is top notch and the time waiting for work to be done was superb. Keep up the good work! More

Timely, friendly, and efficient. When I expressed curiosity about why there were 10 miles on the car while in service, I received an immediate call back with a reasonable explanation. Shuttle service curiosity about why there were 10 miles on the car while in service, I received an immediate call back with a reasonable explanation. Shuttle service to/from downtown was great. As with most dealerships, I think prices are higher than in the competitive market, but in this case I was willing to accept that (e.g.: I also looked at getting a trailer hitch at the dealer. Toyota wants almost $700 for a Class 3 trailer hitch; comparable hitch installed with wiring elsewhere is $300 - $350). I don't know how much I would have saved on the clear bra and body side molding, but suspect I could have done better than $580. Overall, this dealership is very nice, with excellent customer service. More

I always get great service and fantastic professionalism from the dealership. I always recommend Toyota to everyone I know. They were very helpful when I was ready to purchase my Tacoma and if I wanted to from the dealership. I always recommend Toyota to everyone I know. They were very helpful when I was ready to purchase my Tacoma and if I wanted to buy a new one and trade in this one I would take my truck there and trade it in on a new one. More

Randy, the mechanic, does such a great job on my car. And Paul is always so friendly. Do miss the bagels. The pickup guy, especially Skip, always tries to please. And Paul is always so friendly. Do miss the bagels. The pickup guy, especially Skip, always tries to please. More

I trust Paul to evaluate the condition of my 4Runner and recommend the needed service. He has never steered me wrong over the last 10 years. recommend the needed service. He has never steered me wrong over the last 10 years. More

Gary is always pleasant very easy to work with. He goes out of his way to make each visit a positive experience. He does a nice job keeping me informed and always follows up. out of his way to make each visit a positive experience. He does a nice job keeping me informed and always follows up. More

The check in process was very easy and well-organized. The shop is so CLEAN! The waiting area was so nice - I especially like the free coffee and muffins. I also appreciated the discount coupon that w The shop is so CLEAN! The waiting area was so nice - I especially like the free coffee and muffins. I also appreciated the discount coupon that was accepted for my oil change. I would have liked to know for sure that my recall work was not necessary due to the circuit board not being in the defective "lot" sequence - I was told it wasn't cracked, but that doesn't indicate to me that it won't crack in the future. Per the recall letter, the part needed to be checked against a "lot" number that had been shown to be defective. I always loved the free car wash. All in all, great customer service! More

Sander did a great job handling my service call. He greeted me almost immediately, stopping what he was doing and heading over my way to take care of my inprocessing. He was friendly, courteous and in greeted me almost immediately, stopping what he was doing and heading over my way to take care of my inprocessing. He was friendly, courteous and in a great mood. He called promptly when my truck was done. When I came by to pick it up, he ensured my ordered was handled as soon as possible and even went to drive my truck around when no one answered his call to bring it up. He went the extra mile and even though they are little things that he did (friendly attitude, grabbing my truck when no one else did) it was a big deal. I greatly appreciated the service. More