Corwin Toyota Boulder - Service Center

As I had stated in the first survey I was asked to complete, the only negative comment I would have regarding my recent experience is that a greasy handprint was left on the driver's side door panel n complete, the only negative comment I would have regarding my recent experience is that a greasy handprint was left on the driver's side door panel near the window. I was very impressed however when within only about an hour after submitting my first survey responses, I received a call from the customer service manager offering to clean the spot at no cost and at my convenience. I appreciate the prompt follow up and offer. I would like to also mention that the process of making an appointment is much easier now. I spoke with two different women during the process of booking and confirming my appointment and it was refreshing how friendly, professional, and helpful they were. (I am so sorry that I do not remember their names.) Keep up the good work!! More

Summary: I liked Boulder Toyota at first, but they are unreliable and I no longer recommend them. I bought two cars there -- Prii in 2001 and 2007. Pricing was acceptable, the sales experience was pre unreliable and I no longer recommend them. I bought two cars there -- Prii in 2001 and 2007. Pricing was acceptable, the sales experience was pretty good. But they've been cutting a lot of corners recently, and (for example) I, my wife, and my two kids spent a half-hour poking around at their Highlander Hybrids on the lot (about 100feet from the sales floor door) and nobody approached us (as happened in 2001 or 2007). We went to nearby Mountain States Toyota and got excellent service and a great price on a Highlander Hybrid '10 model. Service is probably acceptable for most, but you pay a premium for going to the dealership (Prius tune-ups cost something like $250 each!), and I expect to get back reliability and on-demand service. They will refuse to do anything that is not in the official maintenance book (for example, they once refused to install aftermarket mudflaps on my Prius), and the work they do is not necessarily correct -- for example, even if you pay the extra for synthetic oil you are unlikely to get it. The last two or three tune-ups I got there had minor issues (in one case it wasn't obvious that the oil had been changed, because the dipstick was coming out just as dark after as before), but the final straw was when they asserted to me that they had rotated my tires when I could see for a fact they had not. They always made good on my complaints, but for such high prices (and no flexibility) I expect 100% reliability and quality checking -- if I wanted to inspect my own car's lube, oil, brakes, and such I'd do it myself rather than taking it to the shop. More