Corwin Toyota Boulder - Service Center

I always give businesses a second chance but they missed on I never dis a business on one bad day but the Larry H Miller Boulder Toyota Service Department has gone from bad to worse.I had my 2007 RAV4 there wel I never dis a business on one bad day but the Larry H Miller Boulder Toyota Service Department has gone from bad to worse.I had my 2007 RAV4 there well over a year ago and was hesitant to go back. At that time I left my car all day for servicing and hadn't heard from them by late afternoon so I called. They forgot they had my car and did not work on it! I had to bring it back another day because it was too late to start. So yesterday I brought it in for a recall, oil change, and because a number of diagnostic lights had come on, it needed computer diagnosis because it could have been anything from a bad gas cap, oxygen sensor, coil, etc). I had a 7 AM appt and was told that it should be only 1.5-2 hrs. Now things can take longer and did but it was how they handled things which really was the problem. To make a long story short, first John, the service manager, said that if he could fix the dashboard diagnostic problem within the $116 cost of the diagnostic charge he would but if it was more he'd call me. So I walked nearby to have breakfast and was back in an hour so I waited in the waiting area. 1.5 hours passed, 2 hours passed. 2.25 hours passed and no call but I could see my car up on the lift so I went out to the service area to find John. He said unfortunately that they had found that the ignition coil was bad and it needed new spark plugs which would cost $495 but they hadn't started since it was a lot more than the $116. He also said there was about another $3300 worth of work that needed to be done. I did not have the time nor wanted to undertake the that effort without a second opinion so I said to just do the plugs and coil. He said it should be pretty quick so I waited patiently. Another hour passed and no word but my car was up on the lift for most of this time (which is a strange spot for reaching spark plugs). So I decided to check how things were going again. I wen to John's service station but no John. So the woman service agent (sorry I forget your name) next door who was very appologetic tried to find him. After hunting outside for him she said he was with another customer and would be with me in a minute in the waiting area. So I waited another half hour and no John. So I wnet back to the service area and there he was talking to another customer. That finished quickly and I asked how things were going and he said that he had my car mixed up with another one and that it was more difficult to get to my plugs but he'd go check with the technician. After looking for several minutes he could not find the technician who was supposed to be working on my car. It is now 11:30 AM so they give me a ride to work and say they will deliver my car to me and knock off the diagnostic charge (which they did). My car got delivered in early afternoon and I was happy to be able to drive it home and back to work without incident. HOWEVER, I went to try and put gas in it today and the gas cover release no longer works. It must have been adjusted by them because it will pop the cover but when you let go of the lever it just pulls the door shut again! EEEK! I am taking it back in first thing in the morning so they can fix that. In 2 weeks have an appointment for the final recall that is supposed to take 6 hrs so I am leaving it for the day but it better get done. BTW one of the issues the technician claimed is bad are the rear shocks leaking. I had them replaced in February so I am taking it back to where I had them replaced. For LHM Toyota's sake those shocks better have infant mortality. After that I have no reason ever to go back to LHM Boulder Toyota. More

Always great service The service team at Larry H. Miller Toyota in Boulder is and always has been awesome. I would not take my vehicles anywhere else for service. They alw The service team at Larry H. Miller Toyota in Boulder is and always has been awesome. I would not take my vehicles anywhere else for service. They always recommend the right service at the right time. Never more than what's needed. More

Great! The service was excellent and I have confidence that our 2006 Prius is still in tip top shape. Minor glitch: It is confusing finding the right team an The service was excellent and I have confidence that our 2006 Prius is still in tip top shape. Minor glitch: It is confusing finding the right team and spot to check in at. More

Always satisfied when either of our two Rav-4s serviced here We faithfully bring our Toyotas to Boulder Toyota for our scheduled servicing. Our cars are serviced in a timely maner and all involved do a fine jo We faithfully bring our Toyotas to Boulder Toyota for our scheduled servicing. Our cars are serviced in a timely maner and all involved do a fine job! More

Your people are the Best! I have to say that having Chris as my contact at LM Toyota is the best! We live 25 miles away from LM and still go there for the outstanding service! I have to say that having Chris as my contact at LM Toyota is the best! We live 25 miles away from LM and still go there for the outstanding service! More

Oil change Service dept. was very nice. I am a little concerned about the technician telling her that there is a small leak in the transaxle, but she did not thi Service dept. was very nice. I am a little concerned about the technician telling her that there is a small leak in the transaxle, but she did not think it is a concern yet. I cannot see anything on the ground but I hope it does not become an issue since they are unsure what it might be exactly. It could cost over $3000.00 but I don't know how that is determined before work is done More

Rork Marney is Great To be honest I thought it was a bad day when Mike Valois left Boulder Toyota, but Rork Marney hasn't skipped a beat. He meets my ideal of how a servic To be honest I thought it was a bad day when Mike Valois left Boulder Toyota, but Rork Marney hasn't skipped a beat. He meets my ideal of how a service advisor should help his clients. He's honest and tells me what can and can't be done. He and his team take great care of our Tacoma. And just a great person also. Chris Doerschlag is also great to work with and is my choice if Rork is out. More

great Thanks for the awesome service. The staff were so friendly and the service was quick and exceptional. I know I can always count on LHM toyota to meet Thanks for the awesome service. The staff were so friendly and the service was quick and exceptional. I know I can always count on LHM toyota to meet my needs! More

Excellent Thanks for the fast and dependable service. I appreciated Chris' thoughtfulness and efforts to meet my needs and complete the service appointment unde Thanks for the fast and dependable service. I appreciated Chris' thoughtfulness and efforts to meet my needs and complete the service appointment under the estimated time. Thanks! More

Happy with my Tacoma Service The service team completed my 20k mile service and handled a recall issue in faster time than expected and were very curious to work with, as always. The service team completed my 20k mile service and handled a recall issue in faster time than expected and were very curious to work with, as always. More