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Corwin Motors Kalispell

Kalispell, MT

4.5
680 Reviews

2565 Hwy 93 N

Kalispell, MT

59901

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Showing 680 reviews

May 27, 2015

$2400 to no not fix it I took my Cadillac SRX in to be repaired. All they did was change out some unrelated parts to the tune of $2400. My fault for not immediately taking More

by DaveM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kropp
Jun 10, 2015 -

Corwin Motors Kalispell responded

Mr. Mills, On Nov.24,2014, we diagnosed a clunking noise on your 2011 Cadillac SRX and found the following. 1) Upper strut mount bearings were loose and clunking. 2) Rear upper control arm bushings were loose. 3) Steering gear had excessive play, making a crunching and clunking noise on turns. At this time we had 3 probable items, all contributing to clunking noises, and all 3 of these items were making noise to some degree. We explained and disclosed everything to you so you could decide what repairs you wanted us to proceed with. Parts were ordered and the repairs were completed on schedule. Months went by without hearing anything from you that there were any concerns with the repairs that were performed. We would have expected that you would have either called or brought your Cadillac back immediately if the noises that you were hearing were still there, even more so after just paying $2404.74. The first time we heard anything was after you had sold the vehicle, and the new owner had taken the car to an independent shop, Glacier Automotive, for a pre-sale inspection. This shop recommended additional repairs and the buyer used this inspection to negotiate a lower price. You sold the vehicle and the new owner has already had the work performed. And now you tell us that the work we did back in November was not needed. Mr. Mills, we warranty our work, but you have to inform us of any concerns in a timely manner. Even after you contacted the Cadillac Customer Assistance Center, they concurred that they may have been able to help you, but the vehicle has since been sold, and the repairs in question have already been performed. I truly wish that you had informed us immediately. John Kropp Eisinger Motors Service Center

May 27, 2015

Great salesmen I've dealt with a couple of salesmen at Eisinger and they were both top notch. Very helpful, knowledgeable and not pushy at all. Great job. More

by DaveM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Digger Heidegger
May 27, 2015

Awesome experience A no pressure visit. All questions answered that really made my decision easier. Would recommend this salesman to everyone. When I asked not to be More

by happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Digger Heidegger
May 23, 2015

Outstanding Customer Service I was put in touch with Paul Heidegger by a mutual friend, not only did he get me the car that I was looking for, he went above and beyond. He picked More

by mt Jason Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hyndman, JD Dykes, Paul Digger Heidegger
May 22, 2015

Well taken care of Mike let me drive a new vehicle, but I really wanted a used one. There was no pressure to buy the new one, instead he kept his eye out for the perfect More

by Kathy
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Ulbricht, Paul Digger Heidegger
May 19, 2015

Very happy with service Was looking at a Lease,but decided to purchase a used car instead,very happy with purchase,thank you. Would recommend friends to this dealership. More

by gmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Digger Heidegger
May 18, 2015

Great car buying experience Burt was one of the nicest salesmen that we've had the pleasure to dealing with purchasing a vehicle. He was great showing us all the new fun techie More

by Djammie29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 16, 2015

Fun and good experince! Answered all our questions. Burt went through all possible ideas until he found us the best deal to put us in our new car the same day. He understood More

by Lasher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2015

Persistence and a Vast Product Knowledge Burt Goodspeed was very persistent in his pursuit to find the car we wanted. What sets Burt apart from other salesman was his ability to keep his pers More

by Hawkeyes43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2015

Another Happy Satisfied Customer Extremely professional, explained everything about my new car step by step. Went above and beyond great service. I highly recommend going to Eisinger More

by Tamcam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Digger Heidegger
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