Corwin Ford of Tri Cities - Service Center

I was told my warranty covered an issue. After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $1 After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $100. I agreed. Then I was told neither warranty covered the issue, and the repair would cost $750. It’s ridiculous that a car with only 37,000 has had as many issues as this car as had. However, Vanessa kept me updated every step of the way and offered to have my car dropped off for me so I didn’t have to find someone to drive me back. More

I appreciated the professionalism from the service advisor Doug Butler. He was helpful and polite. advisor Doug Butler. He was helpful and polite. More

Everyone was very friendly and service was fast Highly recommend dealership for all your service needs. recommend dealership for all your service needs. More

Got a appointment quickly and the repairs were done quickly. The service advisor was friendly and kept me updated. quickly. The service advisor was friendly and kept me updated. More

Jesse is a great help. Your employees respect him and he is straight forward. The quick service option is very convenient Your employees respect him and he is straight forward. The quick service option is very convenient More

Tina was a 10, helped things go good. dealeership was ready for me and went right to work, on time dealeership was ready for me and went right to work, on time More

I was pleased with the oil change service I received. Ford treats its customers with courtesy and are thorough in all our needs and service is top quality. I’m am thankful for Josue for pleasantly taking Ford treats its customers with courtesy and are thorough in all our needs and service is top quality. I’m am thankful for Josue for pleasantly taking the time to explain in detail all my questions and concerns as well as the technician that serviced my vehicle . I appreciate all your help , thank you More

WE came in for a minor repair and the scheduling got screwed up causing it to take longer than expected. The staff (Kevin) understood our frustration and did everything possible to make amends. We felt screwed up causing it to take longer than expected. The staff (Kevin) understood our frustration and did everything possible to make amends. We felt appreciated and valued. We'll definitely continue having our vehicles serviced at Corwin. More

Diagnosed the problem and fixed it, unfortunately something has returned but I'm confident they can fix it fairly soon. Thanks to Journey and the technician good job something has returned but I'm confident they can fix it fairly soon. Thanks to Journey and the technician good job More

We were happy with the results of our visit and we were happy with the staff. happy with the staff. More