Corwin Ford of Tri Cities - Service Center

They were timely in getting me scheduled for my appointment. They were able to work with my schedule appointment. They were able to work with my schedule More

Journey is awesome ! She really cares about her customers and goes above and beyond for us. She really cares about her customers and goes above and beyond for us. More

No follow-up to schedule install after initial diagnosis and parts ordered. I left several notes to schedule that were never returned. Ultimately had to work with primary receptionist to get scheduled. I and parts ordered. I left several notes to schedule that were never returned. Ultimately had to work with primary receptionist to get scheduled. I do appreciate the valet service and having car picked up and returned. More

Josue was timely and efficient for this service appointment. His estimates were right on the money. appointment. His estimates were right on the money. More

Very unprofessional too chaotic no communication to the customer no updates, not very educated on the recalls department customer no updates, not very educated on the recalls department More

Christian was very helpful and quick to respond to questions. I was shocked and upset at the cost for “diagnostics” that were done. 2 separate diagnostics were done at the same visit and it cost over questions. I was shocked and upset at the cost for “diagnostics” that were done. 2 separate diagnostics were done at the same visit and it cost over $500 to have a computer plugged in and reports the problem. Had I known the cost ahead of time, I would have never brought my Escape there. More

I needed help as my wife's car was in my driveway with no power. I contacted Darby Monroe and she took care of everything I needed help with. She did a great jop and if I could I would give her a 10 for how power. I contacted Darby Monroe and she took care of everything I needed help with. She did a great jop and if I could I would give her a 10 for how she took care of everything. More

They were able to diagnose and repair my car in a day which was great because I’m from out of town. They were friendly and efficient. which was great because I’m from out of town. They were friendly and efficient. More

We needed an oil change and got our Explorer in for same-day service. They did the oil change and a thorough inspection. It was ready for pick up in less time than expected. same-day service. They did the oil change and a thorough inspection. It was ready for pick up in less time than expected. More