Corwin Ford of Tri-Cities

Worst customer service I’ve ever experienced. They had my vehicle for almost a month and gave poor communication. They had my vehicle for almost a month and gave poor communication. More

Good Communications on telling me when it is my appointment time. The valet service is good. appointment time. The valet service is good. More

No more worries now. Jessie discovered nail in tire. Now I won't have a flat. Jessie discovered nail in tire. Now I won't have a flat. More

Took car in for 50,000 mile service. The service department lacked a specialty tool for one of the lights and we're unable to rotate the tires. This was a serious disappointment to us- e The service department lacked a specialty tool for one of the lights and we're unable to rotate the tires. This was a serious disappointment to us- especially considering the fact that they properly identified the brand of security lugnut (gorilla) yet lacked the socket needed to do the job. We feel it was a cop out and underhanded way to get out of providing full value to us, and we did not receive a discount for the 50,000 mile service. I believe the fact that the vehicle was purchased out of State was a factor. We are not wanting to catch the dealership short- but we are trying to make sure we have proper maintenance of the vehicle to ensure years of trouble free driving. This is a sore disappointment. We scheduled a tire rotation and alignment check with our local tire center, and they will install OEMlugnuts to replace the Gorilla brand lugnuts ttgt Corwin could have potentially removed and replaced for us. Took us from wanting to be customers for life to exploring other options More

The staff at the dealer service department was helpful and friendly. It was a little disorganized at first, but it didn't last long. and friendly. It was a little disorganized at first, but it didn't last long. More

Darby Monroe is an absolute Angel! !! Truck broke down on July 4th. Luckily Darby was in (service was closed) working over time. She took care of us thru the whole process. Getting us b !! Truck broke down on July 4th. Luckily Darby was in (service was closed) working over time. She took care of us thru the whole process. Getting us back on the road. We live in Az so leaving our truck was a little concerning. Darby went above and beyond to make sure we were informed the whole time it was there. She is by far the best service person I have ever worked with. If Corwin wasn’t 2k miles away I would do all my service with Darby. More

The process of buying took incredibly too long mostly to decline the extra warranty I didn’t want with a brand new vehicle decline the extra warranty I didn’t want with a brand new vehicle More

Convenient with the pickup and drop off and the information of what needs to be done by text information of what needs to be done by text More

Awsome experience. ...great customer service. The staff is always attentive to make sure you get taken care of. ...great customer service. The staff is always attentive to make sure you get taken care of. More

When they made a mistake, they owned up to it and fixed the problem for me. That action makes them more trustworthy to do business with. the problem for me. That action makes them more trustworthy to do business with. More