Corwin Ford of Tri-Cities

Love the new pick up and delivery! My only issue they say they’ll wash your car but it never happens. My only issue they say they’ll wash your car but it never happens. More

Follows thru with promises Willing to deal. Prices are reasonable. A lot of rigs to pick from. Prices are reasonable. A lot of rigs to pick from. More

I had a helpful service representative for two separate service/ repair projects. It was expensive service/ repair projects. It was expensive More

Took 2. 5 months to get our pickup fixed to replace a valve spring, coil, and 2 spark plugs. Always a struggle to call in and get a hold of the person you ar 5 months to get our pickup fixed to replace a valve spring, coil, and 2 spark plugs. Always a struggle to call in and get a hold of the person you are looking for. Simply easier to go in person to get answers. More

Service was outstanding, timely, and having a valet service to pickup and return the vehicle from your home is a great benefit. service to pickup and return the vehicle from your home is a great benefit. More

Corwin Ford Tri-Cities management's actions and responses to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. to resonable customer concerns reflect they are not concerned about customer satisfaction at all. I regret going through them to purchase a vehicle. My Salesperson Dylan F. was a pleasure to work with. Management is a different story. They were unwilling to cover the expenses($35) of an expired trip permit they gave me for 22 days, when it took them around 20 days to get paperwork to a city in Oregon via fedex that is only 4 hours away from Pasco. I wanted to resolve this in person, but they do not believe they did anything wrong, they are trying to blame DMV, when in my opinion, Corwin Ford Tricities holds the majority of accountability. Corwin Ford DOES NOT have their customer's best interest at heart. Contrary to the statement on their website, they DO NOT believe customers come first. Nor did their team of experts(management, in this case) ensure I had a great car-buying experience. More

The service was great. Both gentlemen were very friendly & accommodating. Noah was very supportive in helping me w/media questions I had re: my new car. Both gentlemen were very friendly & accommodating. Noah was very supportive in helping me w/media questions I had re: my new car. More

I was shocked that I never saw the sales manager that I was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small was dealing with! The vehicle I was buying needed some work that they were not going to recon before I picked the car up. They did give me a small discount to take care of the $2500 that needed to be done. I have been the car business for 25 years and it’s the first time that I wasn’t introduced to the sales manager!! I spent a good part of my career as a general sales manager, I expected that my manager met the client. So disappointed this didn’t happen at all. More

Everyone sad very kind and explained what needed to be done. I left my car overnight picked it up the next day and it's been great since. I will come back if zi need more work done. done. I left my car overnight picked it up the next day and it's been great since. I will come back if zi need more work done. More

Good communication. I was kept informed of vehicle status. Quick service. Affordable pricing on services. I was kept informed of vehicle status. Quick service. Affordable pricing on services. More