Corwin Ford of Springfield

Service department fails We had a recall on our 2016 Ford fusion. The letter we received in the mail stated that we would know when the parts came in because they would either We had a recall on our 2016 Ford fusion. The letter we received in the mail stated that we would know when the parts came in because they would either call us or get a hold of us by mail. Neither has happened! Now our car sits in our driveway and we can either Jerry rig it to get it and hour and 10 minutes to Springfield or have it towed. We feel like ford should pay to have it towed up there to have it fixed. After two hours of wasted time on the phone with customer service they said they will not pay to have it towed but they will pay to have it fixed we just have to figure out how to get it up there. As they should pay for their recall. I think we’re going to try to chance our safety by Jerry rigging it with me and our 6 month old daughter following my husband up there to the dealership to have the recall fixed. Just like everyone else we are busy and do not have time for this. Just make it right that’s all we ask. Ford lost some really faithful customers! If someone would have just called and told us that the parts were there we would’ve come up and fixed it. My husband works in Springfield 4 days a week it wouldn’t be a big deal to be up there a little early or stay a little late to have it fixed. A simple phone call could’ve fixed all this........ It’s fine when you can have a great buying experience, but if you don’t have good service beyond the sale or don’t care about it beyond the sale, to me that shows your character as a company. No one cared with everyone we spoke with at the Ford customer service department that we were going to have to pay several hundreds of dollars to get our car there. Not their problem..... they just sold us the fusion. More

Great experience and would highly recommend this dealership We recently purchased a Hummer at Corwin Ford of Springfield Dealership. We had the opportunity to deal with Aaron Parsit, Sales Manager. We knew goin We recently purchased a Hummer at Corwin Ford of Springfield Dealership. We had the opportunity to deal with Aaron Parsit, Sales Manager. We knew going into negotiations what the value of the automobile was and Aaron was right on with his price. Being a used automobile a couple of things needed repairs, a screw tightened on a light fixture and a light bulb and a knob replaced. I could have easily done these things myself but Aaron insisted on bringing it back in to let his service technicians take care of it. After the repairs were done Aaron looked me up and brought the car to me. Remember, he is a sales manager not a service manager. Where do you find service like this!! Believe me when I say, I will be a customer in the future should the need arise. Thank you Aaron, Rick and Kay More

Great experience and great service Bought a beautiful Ford F-150 after working with a great sales team, Devin and John. They were very knowledgeable about their products and determined Bought a beautiful Ford F-150 after working with a great sales team, Devin and John. They were very knowledgeable about their products and determined to fine the right truck for me. No pressure and very professional. Will be buying any future Fords from Corwin. Thanks again!!! More

They were honest straight forward and fast. Jose was very polite , honest and straight forward with me . Every question that I asked Jose was answering every question professionally. Thank you J Jose was very polite , honest and straight forward with me . Every question that I asked Jose was answering every question professionally. Thank you Jose and the ford team, More

They started off slow but then helped tremendously They helped fix an issue I have had since i purchased the car. The first service guy I talked to was a bonehead and did not help. I had to call the They helped fix an issue I have had since i purchased the car. The first service guy I talked to was a bonehead and did not help. I had to call the main manager Joel and he took great care of me. More

Excellent sales service, I have purchased two new vehicles from Corwin and been very satisfied. They were new what I was wanting and matched it both times sales service, I have purchased two new vehicles from Corwin and been very satisfied. They were new what I was wanting and matched it both times More

Expensive and Ineffective For the last 4 years, I've taken my car to Friendly Ford to repair the AC system every two years. Of course, the warranty doesn't extend that long so For the last 4 years, I've taken my car to Friendly Ford to repair the AC system every two years. Of course, the warranty doesn't extend that long so It's been on me both times ($1,500+ each time). In the first case, the compressor exploded and literally came loose from the engine. The second one is now beginning to fail - making same pre-death noise as previous unit. No warranty, none expected. But, I can't help feeling the repair was incomplete. AC units should last well beyond 8,000 driving miles. The original lasted over 90,000 miles. So, for the 3rd try, I looked for a second opinion. Right off the bat, 1 of the 3 bolts mounting the compressor to the engine was missing. The hole was filled with RTV. Yes, the compressor was about to fall off - again. That's dealership work? Called Corwin, told them the deal. They didn't seem to care and didn't even offer to look at it. I hope the quality of this team improves. Sounds like the attitude hasn't. I'll buy my Fords somewhere else. More

Friendly Environment I flew in from California to look at a vehicle I put a deposit down on. Initially I spoke with Donny Trodgen. I think he was the internet sales specia I flew in from California to look at a vehicle I put a deposit down on. Initially I spoke with Donny Trodgen. I think he was the internet sales specialist and was able to workout a deal threw email. The conversation was friendly and I didn't feel pressured. I ended the sale with Andrew Tonn. He drove 3.5 hrs. From Springfield to Kansas City airport to pick me up. Customer service is definitely key with Corwin Ford. I ended up getting the vehicle for what I negotiated on line, no hassle. Thank you Corwin Ford for making my car buying experience enjoyable. More

PLEASURE TO DO BUSINESS Ray did an excellent job for me. Even though I did not purchase my truck at Corwin they treated me in a first-class way. Got my truck repaired in a ti Ray did an excellent job for me. Even though I did not purchase my truck at Corwin they treated me in a first-class way. Got my truck repaired in a timely manner and even rented a car for me. More

Happy wife...Happy life No anxiety, no stress, no struggles and best of all no buyer’s remorse. My wife was looking to upgrade her SUV. We worked with Bert Kelling and we e No anxiety, no stress, no struggles and best of all no buyer’s remorse. My wife was looking to upgrade her SUV. We worked with Bert Kelling and we enjoyed our experience. Bert is low key and honest. We laughed throughout the buying experience. We would highly recommend Corwin Ford and Bert to our family and friends. More