Corwin Ford Spokane - Service Center

Best Customer Service I live 3 hours out of town and arrived early for my appointment, they not only took me in early, they were done in record time enabling to get back ho I live 3 hours out of town and arrived early for my appointment, they not only took me in early, they were done in record time enabling to get back home sooner!!! Don in service in great, be sure to acknowledge his customer service!! More

Customer service is still alive! I haven't seen excellent customer service like this in years! We had our Explorer packed and we were heading to my daughters softball tournament in Se I haven't seen excellent customer service like this in years! We had our Explorer packed and we were heading to my daughters softball tournament in Selah Wa from Post Falls ID. In the heavy rain the belt would slip and the car would hesitate. We made a quick stop into the Gus service department and we were surprised when they grabbed the Service Manager to handle the issue. They were very busy that day but the Service Manager had us on our way within an hour with a new belt and tensioner installed. We are very satisfied with Gus Ford and that's why we do all of our Ford business with them. Thank You to the Service Manager and Gus Ford for saving the day for us! More

Only the best at Gus Johnson Ford! Prompt attention was made to one little detail without worrying about the cost to Gus! Service appointment was provided that fit my needs within 24 h Prompt attention was made to one little detail without worrying about the cost to Gus! Service appointment was provided that fit my needs within 24 hours of my call! Thanks for being there! More

100,000 Maintenance I never trusted a dealership with vehicle service before. I always thought they were more expensive and dishonest. I had such a great experience buyin I never trusted a dealership with vehicle service before. I always thought they were more expensive and dishonest. I had such a great experience buying my used Expedition from Gus Johnson, so I thought I'd try them out for service as well. I'm glad I did. The service rep, quoted prices clearly before beginning work and was candid letting me know what work was highly recommended at this time and other existing issues that could likely wait for service at a later date. I was prepared to replace tires, if needed, but once again I was told there was good life still in my tires and that I simply had a couple nails in the rear. It would have been a very easy up-sale for the service department, but their honesty definitely ensures that I'll be back for my next service need. More

Car needed some service Sam was great at letting us know what was going on, He gave us estimates along the way. We will be back when its time for tires. Sam was great at letting us know what was going on, He gave us estimates along the way. We will be back when its time for tires. More

Excellent Service Gus Johnson continues to provide excellent service. They are always very courtesy and service appointments are completed very quickly. Records are a Gus Johnson continues to provide excellent service. They are always very courtesy and service appointments are completed very quickly. Records are also on file for our vehicles, we were able to get a quote for new tires for our 2nd vehicle that wasn't being serviced. Didn't even have to know the tire size; they had all the info on file. More

What a waste of time and money I don't even know where to begin this ridiculous review. Went in to get a quote on how much much it is to get my service done but it's actually more I don't even know where to begin this ridiculous review. Went in to get a quote on how much much it is to get my service done but it's actually more than what they said it was. Now that's ok sometimes you miss a few things so you let it go but then it took 2 and some hours to get them to put freaking rivets on lol. Now I would've still been ok with that but then my wheel well liner which is basically the mud guard is still flapping like there is tomorrow because they didn't put the xxxx rivets on it. The guy explained that it's because there is no hole and he could drill a hole and zip tie it lol you gotta be kidding me and I asked if that's gonna cost more to fix it Donald Mashtare had the audacity to tell me "it cost money for everybody's time" so I left and think about why in the world did I even waste my time and bother to go to this awful place. To you my good sir you're right it cost money for everybody's time cause I lost time and had to pay a job that I could've done better myself. More

Love Gus Johnson Ford I purchased my vehicle from Gus Johnson in 2013 and every experience since then has been helpful, professional, and affordable. I keep going back for I purchased my vehicle from Gus Johnson in 2013 and every experience since then has been helpful, professional, and affordable. I keep going back for those very reasons. More

Service Saturday, October 8th Service Advisor Dick Morgan and Shop Technician Steve Maurer are top notch in servicing all my vehicle needs and fulfilling those expectations as well Service Advisor Dick Morgan and Shop Technician Steve Maurer are top notch in servicing all my vehicle needs and fulfilling those expectations as well. Great Quality of workmanship and Team Work at Gus Johnson! More

Great service! I lov the fact that I went in for oil change & squeaky brakes. Thought I'd have to get brakes but it was just dust. They don't try to sell you what yo I lov the fact that I went in for oil change & squeaky brakes. Thought I'd have to get brakes but it was just dust. They don't try to sell you what you don't need! Very knowledgeable and friendly staff. More