Corwin Ford Spokane - Service Center

Easy process with great customer service! Logan called me when they were almost done with my car to give me an update and told me my options to proceed which I appreciated. They also included Logan called me when they were almost done with my car to give me an update and told me my options to proceed which I appreciated. They also included a photo at the end to show me why the lugs needed to be replaced More

It was very convenient and the use of texting for pick up and delivery was very helpful. and delivery was very helpful. More

Pick up got forgotten and service took two days. And one of my problems never got fixed And one of my problems never got fixed More

It was wonderful I felt very pleased and very much like part of the family. I didn't feel pressured and Emily was a very great listener. part of the family. I didn't feel pressured and Emily was a very great listener. More

The young man I worked with was fantastic! Always kept me informed about my vehicle service while I waited in the waiting room. Always kept me informed about my vehicle service while I waited in the waiting room. More

Madeline was a pleasure to work with. She got right back to me with additional items that needed repair and the truck was completed quickly in one day. I was expecting it to take a few da She got right back to me with additional items that needed repair and the truck was completed quickly in one day. I was expecting it to take a few days. Thanks again. More

I had appointment to have my antique truck (1986 Ford with 67000 actual miles) worked on as it wouldn't start. I had it towed in. I went in a week after my appointment was due and it had not even been ad with 67000 actual miles) worked on as it wouldn't start. I had it towed in. I went in a week after my appointment was due and it had not even been added into the computer system. After a few more days having not been called back I drove the three hours again back into Spokane. Kayla was not there so I went to the service manager and asked what was going on. He informed me because it was old and didn't have a computer the mechanics had no way of testing to find that out. I found that very disappointing that a large dealership would not have one diesel mechanic capable of trouble shooting a problem from years of experience. In the past I brought my truck in and one of the mechanics took a ride with me and said what the problem was and he was right and got it repaired. This time the main service manage acted as if I was a bother to him and a waste of his time. Finally he offered to call me a tow. When he pulled out the sheet showing the rates i said that was fine I would pay the 160 to move it. He simply said 'I can't do that, thats for our tows'. (that would have been a reasonable solution). I have used the previous dealership for over twenty years and had a service advisor 'Dick' who never once failed to promptly call me back and assure I was prompting informed of what was going on with my vehicles. I always used this company for my regular services and repair work on my trucks and even my Lexus as I trusted them for quality service. Sadly now I no longer believe this dealership is trustworthy of caring for the More

They are amazing. I wouldn't hesitate to buy a new or used vehicle from Corwin Ford I wouldn't hesitate to buy a new or used vehicle from Corwin Ford More

Did not fix all issues. Now truck won't move. Unable to drive the truck to get it fixed Now truck won't move. Unable to drive the truck to get it fixed More

Took 2 hours to change my oil. Took two hours to change my oil which is too long imo Took two hours to change my oil which is too long imo More